Question 1
Blue Nile is one of the largest jewelry companies that sell jewelry products online. Blue Nile was formed in the year 1999 (Arthur, 2007). It is recognized as the company with the largest volume of sales in the world. It was recognized by internet retailer, a US magazine, as established in terms of size more than three largest jewelry retailers that conduct their businesses online. It has won several business awards in its historical times. It has also been ranked as the leading company in internet based customer service by consumers in 2002. It is the only jewelry company known to have received this award. Blue Nile has been selling wedding and engagement rings to more than 80,000 partners between the year 2000 and in the mid 2006. Internet retailer also recognized Blue Nile as the leading with the best web in 2007. In 2006 it also received an award from Kiplinger’s as leading best online jewelry retailer.
Blue Nile has a very big market share in the US and it has been dominating the market all through. This has helped Blue Nile to make huge profits that have enabled it to maneuver and become the largest Jewelry Company whose services are online. Customer care is one area that many businesses fail to succeed but Blue Nile has done its best to conquer this weakness. Most of its customers do not shift to other companies due to the satisfaction they get from Blue Nile. Its prices are also fair and reasonable when compared to those of the competitors. For instance, a couple from Hawaii was able to save a large amount of money by purchasing from Blue Nile, when compared to other companies. Moreover, the difference in price was very big, showing that other companies exploit their customers by exaggerating jewelry prices....
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List of References
Arthur, (2007). Blue Nile, Inc: World’s Largest Online Diamond Retailer. The University of Albama.
Authenticity consulting, LLC (2011). All about Strategic Planning.
Retrieved from: http://managementhelp.org/plan_dec/str_plan/str_plan.htm
Alan Chapman, (2009). Customer Service.
Retrieved from: http//www.businessballs.com/customer_service.htm
Blue Nile, Inc, (2011). Jewelry. Retrieved from: http//www.blueline.com/jewelry
Demand Media, Inc, (2011). What are Customer Service Skills?
Retrieved from: http://www.ehow.com/facts_4899735_customer-service-skills_.html
QuickMBA, (2010). Strategic Management.
Retrieved from: http://quickmba.com/strategy/competitive-advantage/
The Houston chronicle (2011). Example of tactical planning in business.
Retrieved from: http://smallbusiness.chron.com/example-tactical-planning-business-5102.html
Background Information In implementing a strategic plan for Coastal Medical Center, our consulting team has conducted many analyses and formed numerous strategies in order for Coastal Medical Center to be successful. Such assessments include an internal analysis, external analysis, gap analysis, and SWOT analysis. In conducting these analyses, our consulting team was able to better understand the internal environment, external environment, where the organization currently stands in terms of performance, and the major strengths, weaknesses, opportunities and threats that oppose the Coastal Medical Center. From our inquiry, we will be able to establish a strategic plan that best fits the organization’s needs.
This nationally recognized mass merchandiser that stood as Kohl’s other leading adversary in the market has everyday low prices that were able to compete with Kohl’s promotional events. Wal-Mart also outdid their competition when it came to number of store locations around the country. The weaknesses of this reputable company come to light when shoppers are looking to buy clothes and are not presented with nearly the selection that the department store can offer. Also, their service is not considered to be as helpful as the department stores that can input more expertise when trying on
Nordstrom is one of the top retailers in the United States. With a solid brand image and a sound financial situation, Nordstrom is relentless in their expansion in the US, and are beginning to expand into international markets. Nordstrom takes pleasure in providing state of the art client support and having experienced sales people. In order to hold their position as the most successful high-end retailer in the United States, Nordstrom must continue to figure out ways to improve their brand image and customer satisfaction. Nordstrom’s current business working strategy is successful but I believe there are a few ideal solutions that the organization could apply to further enhance the organization. Due to the aggressive characteristics of the fashion retail store market, it is crucial that Nordstrom preserves an aggressive advantage providing the highest level of customer support as possible.
After analyzing the Coastal Medical Center, it is apparent that the employees and staff have no conception of the mission, vision, and values of this health care facility. In addition to this lack of structure, CMC has many projects in the midst of production that lack support of a common goal, employees are unsatisfied with their jobs, the two boards lack ability to agree on strategic decisions for the organization,, and the medical center has a dismal reputation when it comes to quality care.
Like most companies, Tiffany & Company change certain aspects of the company in order to keep up with their ever changing customer. When Tiffany first started selling “real” jewelry, their products included watches, clocks, moccasins, belts, and silverware. Their most popular product by far were the items made of silver. In 1867, Tiffany had become so famous for their silver; they began supplying ...
The company had to be the second largest retailer shop in the US; it has many advantages that come along. The customers well acknowledge the company and its brand have been well established.
Price: They have pricing strategy for different group of consumer. The price of their shoes varies depending on the type of the shoes, the feature of the shoes, and even design and edition matter. The shoes can be price at a standard price where most customers can afford. Yet some special feature shoes are specially design and created for premium customer who can afford to pay a higher price. For this reason they can capture different group and level of customer.
Keeping up with technology can be difficult for any company, but especially one that is unsure about its future. Maintaining technology amongst great competition may be the only way a company can survive. Assessing Epsen Hillmer Graphic's external environment, including both the competitive and the general contextual factors (Pearce-Robinson, 2004), shows that the company needs to take advantage of advanced printing methods. Computerized printing without the use of plates will allow Epsen Hillmer to produce labels with less color variation, shorter lead times, and less overhead.
The other problem people face with many other online clothing retailers is the inconvenience caused if they need to return a product. With our service, the customer does not pay the price for the product and has considerable amount of time to come to a decision as to whether or not to buy the product. This removes any remaining doubt in the customer’s mind and increases customer confidence levels.
You’re browsing along various websites searching for a new piece of jewelry to add to your collection. Suddenly - you see it. The piece that screams your name. It’s an elaborate piece with large cut diamonds and you just know those can’t be real. But they look so real, so you check out the price.
Currently, we are operating through 20+ stores across cities in India. In addition to our offline retail business, we have our very online portal -www.theprimewatches.com. Our online platform has beenoperationalfor almost two years ago, mostly as a tool of marketing for luxury watches online when no other retailer in India had a strong web presence.No competitor has such a large number of stores and a website that attracts over 5000 people every day.
This paper describes the various aspects of the Zappos case. The objective is to evaluate the depth analysis of the Zappos strategy. It enables to determine the Zappos strategy, business model & marketing strategy, and smartness of the Zappos acquisition.
Creating an agenda of the strategic issues that face the organization is the core value of performing a strategic plan. The organization’s culture has a direct affect on what to consider as a critical issue or not. Therefore, any change in the organization will cause a change the organizational culture. So that, it is important to carefully do the external and internal environmental analysis to figure out the critical organizational issues. (Bryson 2011, 185-186)
Thirdly, the company is committed to delivering superior quality of products and services. It earned a reputation of a convenient and reliable brand that offers the lowest prices, one of the fastest and lowest shipping, widest selection of goods, and many additional features with its services.
Its business model is to hire smart, motivated individuals and teach them to run a business by delivering exceptional customer service. Delivering exceptional customer service results in completely satisfied customers and satisfied customers will continue to do business with Enterprise and even tell others about the company, which results in business growth at each of i...