Starbucks and Dunkin’ Donuts, produced from two different geographical locations, are two of the most popular coffee shops in the United States of America who share the same market niche and serve similar products. By examining two advertisements for the same product, we can identify aspects of the sales pitch that are intended to create an overall experience for the customer. Starbucks versus Dunkin’ Donuts: Who produced the best advertisement which will appeal to the most consumers? By examining the advertising perspective a little closer, we can compare and contrast the products in this popular market niche.
Identifying the purpose of an advertisement provides the consumer with an idea of what the company or brand is trying to portray about
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The Starbucks theme is to stand out to customers and to be recognized as a unique coffee company. The Dunkin’ Donuts main idea is that they are the best and most affordable coffee drink on the go for the average consumer. (Champagne) Two exact opposite ideas. To express the main idea, each company uses different elements. Starbucks uses their logo which lends an element of worldly purpose to show that Starbucks is not just an extra-ordinary place to get your coffee, but a company that cares about the world and environmental issues as well. The Dunkin Donuts picture however, is simple it is the image of a coffee cup. The affirmation is in the simplicity of message. Starbucks organized their advertisement by showing they stand out. There are thirty cups and out of all of those thirty cups, only one has a Starbucks logo. Dunkin Donuts, however, used informal techniques that appeal to the average American on the run. Starbucks desired a more formal advertisement and appealed to a higher educational …show more content…
Starbucks and Dunkin Donuts are two similar companies, and have two similar products, but took two different paths to advertisement based on different company mottos and ideals. It is clear that both companies have excelled in the market and have many similarities and differences due to their marketing advertisements. In the end, neither advertisement was better than the other, because they both produced an appeal to their chosen customer base which they initially intended, thus pushing sales through the roof with both measures. Starbucks versus Dunkin Donuts does not really exist. They
Advertisements stand as a method of persuasion in order to sell a product. Starbucks, a high-quality coffee café was originally founded in 1971 in Seattle, Washington as a coffee bean and ground retailer fine restaurants. The name, inspired by a character in the book Moby Dick, captures the romance of the high seas and the seafaring tradition and history of early coffee traders. By 1986, Starbucks had become a popular coffeehouse chain inspired by the romance of espresso bars in Milan, Italy. Starbucks claims their goal is to create a connection with the consumer. Starbuck’s advertisements engage and spark your emotions visually which in-turn evokes desires. In this advertisement from Starbucks, we see the coffee chain is promoting their seasonal Pumpkin Spice Latte.
To achieve the quest of improving the customer experience, they are providing the customers with extraordinary service, a friendly environment, and high-quality products. The customer’s experience with Starbucks has defined their visits with the saying, “one cup at a time, every day” to indulge their visits. This statement led the company to adopt their mission statement of, “To inspire and nurture the human spirit - one person, one cup and one neighborhood at a time” (Starbucks Corporation,
Coffee, one of the world’s most known beverages. Seen being drinking at work places, colleges, or in the convenience of your own home. There are a variety of companies that provide us the people with coffee. It can be your local market, bakeries, or even fast food places. 3 places that stand out and our known very well for supplying Americans with coffee is Starbucks, Dunkin Donuts, and McDonald’s. From their strategic advertising, deals, and even straight down to the design of their cups, they meet the definition of marketing. We will be examining these 3 companies using the marketing mix which consist of product, price, place, promotion and also cover value based marketing and see how these companies meet these definitions and how they satisfy their customers as well.
In 2002, unexpected findings of a market research showed problems regarding customer satisfaction and brand meaning for Starbucks customers. The situation was unacceptable for a company whose overall objective is to build the most recognized and respected brand in the world. Starbucks was supposed to represent a new and different place where any man would relax and enjoy quality time, alone or with others. But the market research showed that in the mind of the consumers, Starbucks brand is viewed as corporative, trying to expand endlessly and looking to make lots of money. This huge gap between customers' perception and Starbucks' values and goals called for immediate action.
Advertisements are the key to gain business and promote a company’s product or services to its consumers. Starbucks is no exception. The coffee giant is “out there;” from television ads to it own line of entertainment.
The key to its success lies not only in the quality of its products but also the ability to differentiate itself from the competition. With Starbucks, it has always been about quality. The company manages stringent quality control measures for sourcing the finest coffee beans, roasting processes as well as customer service and ancillary products. Furthermore, differentiation is key to market control and Starbucks is unquestioningly the most differentiated specialized coffee brands in the world. From the design of its coffee shops to the music played to the types of products offered, everything has a touch of uniqueness.
Analysis of an Advertising Campaign We are swarmed by advertising. Companies constantly battle to compete for the sale of their product. Adverts appear in every form of media including radio; television; Internet; billboards; newspaper; flyers and magazines. The advertiser wants us to buy their product above their competitors. The basic aim of advertising is to convince the target audience that their product is the best in the field and superior to the other products of similarity.
The objective of this paper is to perform market research for Starbucks’ President, Charles Shultz to ascertain the possibility of establishing new coffee houses in China. The preliminary research and design for presentation to Mr. Schultz includes: 1) Two to three alternative target customer segments; 2) the types of secondary research used; 3) the problem statement; 4) research questions used to guide the study; 5) major competitors for this market; and 6) the cultural, economic, and political factors that need to be considered in China.
The first Dunkin Donuts was opened in 1950 by founder Mr. Bill Rosenburg in Quincy, MA. Five years later the very first franchised branch was licensed. Sixty years later, under “Dunkin Brands Inc.”, there are now over 10,000 stores including more than 7,000 franchised locations, all in 36 of the United States. There are over 3,000 Dunkin stores internationally in 32 countries other than the United States. Dunkin' Brands Group, Inc. is one of the world's leading franchisors of quick service restaurants serving hot and cold coffee and baked goods, as well as hard-serve ice cream. Dunkin Brands is head quartered in Canton, MA (Company Snapshot).
Advertising appeals to consumers through common images; the logo used is well-designed and there is a clear separation of art from commerce. Advertisers use these iconic images to appeal to consumers since they symbolize or stand directly for something. The image for MacDonald’s symbolizes its non-conventionality. Hence advertisers use these images to communicate much more than words, since they seem to convey the message without too much effort. According to McDonald’s website, their mission statement is “to be our customers' favorite place and way to eat. Our worldwide operations have been aligned around a global strategy called the Plan to win centering on the five basics of an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to improving our operations and enhancing our customers' experience. (http://www.aboutmcdonalds.com/mcd)
Advertisements are pieces of art or literary work that are meant to make the viewer or reader associate to the activity or product represented on the advertisement. According to Kurtz and Dave (2010), in so doing, they aim at either increasing the demand of the product, to inform the consumer of the existence, or to differentiate that product from other existing one in the market. Therefore, the advertiser’s aim should at all times try as much as possible to stay relevant and to the point.
"Rewarding everyday moments". The Starbucks Mantra clearly implies that they are not selling just coffee. They claim to be selling the coffee experience. Their coffee bars that sell specialty coffee also gives customers an ambience where they can be themselves. Starbucks advertises themselves as the third place between home and office, where you can escape, reflect, read, chat or listen. They have become the largest player in the coffee industry and is still looking for avenues to expand themselves.
Advertising is an information source to inform people about the products and prices of the company, which can help them to make informed choices. More recently, a huge amount of money has been spent on advertising throughout the world. Different types of advertisement such as television, radio, magazine, newspaper, the internet, billboards and posters can influence consumer’s behavior positively or negatively as there are different arguments and opinions. This essay will focus on the purpose of the advertisement for the company, the positive and negative effects of the advertisement on consumer behavior. According to Shimp (2007), there are five important factors which determine the purpose of an advertisement in terms of marketers’ communication with consumers.
The main purpose of advertising is to deliver the proper message to customers and prospective customers. The purpose of advertising is to convince customers that a company's services or products are the best, to enhance the image of the company, point out and create a need for their products or services, demonstrate new uses for the established ones, announce new products and programs, reinforce the individual messages of the sales people, draw customers to the business, and to hold existing customers.
However, there are also hidden purposes behind those advertisements. One of them are to maintain the image of the company that produces the advertisement as well as barring new competitions to take over the monopoly of the company. Besides that, advertisement is also responsible to inform the customers about the changes in the product or service that is being advertised while at the same time to ensure that the customer would still buy the product or service despite the changes that are being made.