This report will show the way that St Georges run and maintain a lucrative and successful business. St Georges has several branches and is a business of 50 staff strong St Georges obviously aim to give the highest possible care and treatment to the animals they treat as they can. There other main object is to make a large profit, so they can keep treating the animals, and keep expanding their business. They also aim to sell high quality products and have good customer relations. In order to do this they need to employ the right staff and have a good range of high quality equipment. All of the St Georges clinics contain the only veterinary hospital in the Midlands. Containing full medical, surgical, anesthetic and hospital facilities that have a 24 hour emergency service. The hospital also has separate wards for dogs, cats and rabbits as well as caring for various pets and animals. These facilities is what give St Georges an advantage over the rest of the market and its competitors St Georges use many different software programs and hardware, in all of their branches and also by on call vets and nurses. Probably the most important systems used by St Georges are SAGE and bespoke. SAGE is a financial program designed to track and analyse a company’s performance and to make sure that the company is sticking to budgets and is going to meet projected profits. Bespoke is a very important veterinary program. All of an animal’s personal and medical information would be stored in this and more importantly it works as a diagnostic program, where if a vet enters the animal’s information and problem, it would recommend what treatment ... ... middle of paper ... ...look it all as part of one interlinked system, it is very complicated. Like a complex machine missing a single cog, with just one system/program missing from their setup, they would not be able to work to their current high standards and probably not be able to work very well at all. Without the ICT St Georges have, they would have to do everything manually with pen and paper, store customer information, find calculations, write letters, create invoices, basically everything you can think of, which would cost vast amounts of time, which in turn costs money and money itself on goods such as paper, pens, folders etc, which would most probably total up to more then the cost of a basic computer system. This report shows us just how important the use of ICT is in a business environment, and how much impact it has.