South African Automotive Industry

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FACULTY OF INFORMATION AND COMMUNICATION TECHNOLOGY Dept. of Informatics Table of Contents 1. INTRODUCTION 3 2. BACKGROUND 3 3. PROBLEM STATEMENT 3 4. PURPOSE OF STUDY 4 5. RESEARCH OBJECTIVES 4 6. RESEARCH METHODOLOGY 4 5.1. Participants 5 5.2. Data Gathering Instruments 5 Literature Review 5 5.2.1. Questionnaire 5 5.2.2. Interviews 6 7. CONCLUSION 6 8. CHAPTER OUTLINE 6 BIBLIOGRAPHY 7 Growth of Information Technology in the South African Automotive Industry 1. INTRODUCTION 'A successful automotive industry is often seen as a symbol of economic success and as a sign of mastery of modern technologies' (TISA (Trade and Investment South Africa), 2003). South Africa has the biggest automotive industry in Africa, the industry has grown to become the principal manufacturing sector in South Africa’s economic growth, which resulted in it being considered as a mature industry (Bandyopadhyay, 2010) Information technology continues to change and influence traditional business processes of the automotive industry; it has evolved the industry rapidly. The collaboration between the back office (i.e. finance and administration; operations planning and execution; purchasing; vehicle manufacturing; human resources; and inventory management) and front office (i.e. sales, marketing and customer service experience) systems implemented to produce an integrated supply chain that rapidly adjusts based on customer needs is now a great reality, therefore making it likely for all of a enterprise’s IT to be tightly integrated and architected for the Internet (Moodley, 2001). Throughout this research paper, an examination of the history of the South African automotive industry and the influence that IT has had it making... ... middle of paper ... ...agement In The Automotive Industry: Preliminary Findings The Automotive Industry: Preliminary Findings Benchmarking Club Pilot Surveys, Kwazulu-Natal: University of Natal. Neville, C., 2007. Introduction to Research and Research Methods, Bradford: s.n. Parkinson, G. & Drislane, R., 2011. Qualitative research. In Online dictionary of the social. [Online] Available at: [Accessed 13 May 2014]. Search for Common Ground, 2013. Quantitative Research Module, s.l.: UK aid from the Department of International Development. TISA (Trade and Investment South Africa), 2003. Current developments in the automotive industry, Pretoria: Department of Trade and Industry. Wheeler, S., 2002. How the Auto Industry Should Embrace CRM. [Online] Available at: [Accessed 17 May 2014].
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