Elements Of Emotional Intelligence

Elements of Emotional Intelligence The elements of emotional intelligence that leaders must be aware of are self-awareness, self-management, motivation, social awareness, and relationship management (Batool, 2013). Collectively, these elements permit a manager to understand and manage behaviors of the self and others. In other words, a leader must understand her emotions (introspection) and the emotions of others (empathy).

First, self-awareness is the ability to understand how one is feeling. Being aware of one’s feelings allows leaders to cope and self-manage. Thus, self-management is “the ability to use awareness of your emotions to stay flexible and positively direct your behavior” (Bradberry, 2014, para. 3). The ability to self-manage

Empathy, is the ability to perceive how someone else thinks or feels. Empathetic skills include social awareness and relationship management. According to Batool, Empathetic leaders are able to “help develop the people on their team, challenge others who are acting unfairly, give constructive feedback and listen to those who need it” (Batool, 2013, p. 89). Leaders with empathy are able to understand others’ feelings and appropriately address their concerns. Like self-awareness, social awareness is the ability to understand how others are feeling. Social awareness is the key to fostering and managing positive relationships. Relationship management is, thus, the ability to use social awareness to manage interactions with others effectively (Bradberry, 2014). Managing relationships effectively is the key to changing behaviors and building high-performing

In-house training programs are desirable because they can be customized to meet the objectives of the organization. Moreover, organizations can combine different training programs to increase effectiveness and sustain learning. For example, organizations can combine workshops and computer-based training (CBT) to increase the effectiveness of training. Workshops are generally more engaging and allow leaders to interact with one another. In addition, instructors of workshops can ask leaders questions and check for understanding. Next, CBTs are a great tool to reinforce learning without the major expense of workshops. Workshops require companies to pay for travel costs and to sacrifice the loss of production in order to bring its leaders to one location. Conversely, CBTs can be done during a manager’s downtime and accessed from anywhere. CBTS are a great resource to reinforce emotional