Six Sigma Case Studies

CASE STUDIES ON SIX SIGMA IN LIBRARIES

Many studies have concluded that targeted the verification of the effect of the application of Six Sigma in libraries that the concept of Six Sigma to achieve a number of competitive advantages. It is including improved business performance and streamline business processes and improve the quality of services provided by libraries levels, and that the application of the concept of Six Sigma in libraries needs to unite workers in libraries and support the efforts and participation of all of the process. Here we review some of these studies:

 University of Arizona Library, Arizona, US: Six Sigma has been implemented in the University of Arizona library in (2009) as a project runs for seven months in order

He applied six Sigma in every department of the university departments and has been one of the university library. The data collection by interview and questionnaire and analyzed using quantitative and qualitative techniques. Researcher monitors some positive ideas for the implementation of six Sigma, such as the clarity of the scientific method of work, and increase production capacities, turning self-knowledge in the form of an official. On other hand, the study included the negative views, such as lack of time, lack of interest in the number of staff, poor standards and the difficulty of defining the work process. The researcher concludes that there are many advantages to implement six Sigma in the library, but at the present time, it is too early to expect to achieve great results from it. There is an urgent need for organizational support and change the mentality of participating in the six Sigma

It concentrates on improving the performance of procedures and products to customer demands. It has been implemented successfully in libraries and other sectors were working processes are associated with higher levels of variance. It provided a solid performance improvement in the library management framework through use the DMAIC approach: define, measure, analyze, improve and control. Despite the success of Six Sigma to facilitate quality improvement in internal business operations center for libraries. Thus, libraries should think to consolidate their strategic initiatives for the future. Therefore, libraries proposed to use the Balanced Scorecard (BSC) as a methodology of strategic management