Q1. Demonstrated ability to work in an environment requiring strong customer service skills.
As an administrative officer in my previous role in Minister Joy Burch’s office I demonstrated excellent communication and listening skills. In this role I had to respond to clients orally and in writing for example, sending emails, writing correspondence and making phone calls. In my role as Secretary for the South Sudanese-Australian Community Association Inc., I have to meet regularly with people of all ages from the South Sudanese Australian communities, both individually and as a group. These meetings are conducted in English due to the diversity of languages spoken by the South Sudanese Australian communities.
In addition, I act as a liaison officer between the South Sudanese community and non-government organisations such as the ACT Multicultural Youth Service, and the Migrant and Refugee Resettlement Service to assist members of the community to access services and obtain information. In this role I have developed excellent listening and oral communication skills. For instance I demonstrate all these skills by writing correspondence and support letters to those non-governmental agencies which work with the South Sudanese Australian Community and ACT government agency.
In my previous role at the Office of Multicultural, Aboriginal & Torres Strait Islander Affairs I like to work as a team player, liaising and communicating with my colleagues to make sure I am supporting all officers with any administrative needs they may have; this includes composing emails, writing correspondence, file creation and record keeping. I also write briefs, prepare spread sheets and do much drafting work. My most challenging writing task in the Office of ...
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... needs increases. In this situation I have to complete my work on time and I will also be able to listen others student officers if needs assistant. I will use my enthusiastic sense of humour to communicate with the staff members and student if I am having work load on my schedule on time with politeness approach. Moreover, in relating this role to my previous work that there were many more case issues which I have been through at solving them to make sure people should act according to the IOM’s policies and guidelines for the referendum commission. In this role I used to solve issues each day in centre to meet solution to those individual have misunderstanding to follow to the policies and guidelines of IOM. As officer will be working according to my rooster and sometimes without being rooster I can still serve to meet dead line if I am requiring working that day.
My third year placement was within a Children Services Department of a Local Authority in the Tyne and Wear area. I was based with the Asylum Support Team. The Asylum Team consists of one Principal Social Worker and an assistant. The team works in partnership with other agencies, such as the North East Refugee, Home Office, Education and various statutory and voluntary organisations.
Firstly, I will analyse, reflect on the communication skills used by Vicky a White British, female, aged 31, who was a support worker in the children’s home. Vicky’s objective was to take Lucy out in her car to the shopping mall to buy her some clothes, further Vicky’s aim was to help Lucy feel relaxed and get her mind off the situation. Furthermore, Lucy was interviewed by Jackie, who was African carribiena female aged 46 and was a social worker, the interview took place at a children’s care home.
Without the ability to communicate effectively, job seekers can’t hope to achieve their goals. Students must show proficiency in oral, non-verbal and written communication; as well as active listening. Among many other requirements, students must also show that they're capable of acknowledging the views of others, following dire...
It must be kept in mind that during the performance of duties, there is a ris...
Through the process of acquiring knowledge in this course, I have learned countless aspects about my own self. Amidst the very challenges I faced, the act of communication, management, and leadership, are among them. Being bilingual, my communication skills are on par yet at times hinder me from articulating my intention precisely as I have meant them. With every socialization I have made, I have striven to do better and to be better. I have learned that although you may consider yourself “fluent” in a foreign language, there are phrases or intonations to which come across as something entirely different from what you intended to say causing the message to be lost between the barrier of the two communicators.
The communication skills I currently use in the field of social work are as follows:
...ing ethnic backgrounds, chosen gender roles, and contrasting levels of confidence. Just as Jordan we must bolster self-assurance and create an unprejudiced learning environment where all students feel at ease. We must encourage our peers to value their voice and their own identities to create their individuality as a speaker.
...ally, I will understand that people from all walks of life differ on the basis of culture, geography, values, beliefs, and other factors and that they may perceive different meanings from the same information. It is important that global businesses recognize how to communicate with employees and customers from different cultures in order to fulfill the organization’s mission and build value. From the personal assessment of communication apprehension I was able to recognize that I have a low level of apprehension and that I am able to communicate successfully. I feel that effective communication is critical in the business world and when conducting business. With this understanding and constant growing knowledge I will effectively communicate, verbally and non-verbally, when introduced to diverse environments because it is the world's common form of communication.
A social worker must present themselves as a learner and understand clients from all experts of their own experiences. To show your respect to the clients as a social worker you must be able to show that you understand complexity of cultural identity. Cultural competence targets social workers knowledge of development, focusing on culturally specific demographics, characteristics, values, and intravenous technique. When dealing with cultural sensitivity a worker’s genuine appreciation of the client’s uniqueness and universalistic respect for the client’s humanness is needed. To have success in multicultural practice, cultural responsiveness come in to play, which means to be culturally responsive, social workers use dialogue skills that place the client’s construction of reality at the center of the
Human Resource management (HRM) can be defined and simplified in various ways. One definition is that HRM is to “get the right people on the bus, the wrong people off the bus, and the right people in the right seats” (Collins, 2001). The People theory is a theory in HRM that includes Recruitement and selection- two major subjects in the HRM function which concerns people and their way to a job for them.This essay will treat and discuss these two topics, recruitment and selection and their importance to the HRM function.
It is very important to understand that in everyday communication we are either the speaker or listener and it’s important that we do those jobs as best we can in order to have a healthy communication relationship. This activity was very useful because I got to reflect on my past successes and failures in my communicating strategies and in doing so I can improve and adapt to become a better communicator and listener. I believe that this assignment is very useful because it is real life experiences that may occur again and I can better assess the situation and use the appropriate communicating strategy necessary. This reflection will help me in my personal development by giving me situational experience that I will be able to correctly approach in and out of the
Recruitment and selection process are important and essential in the human resource management. Human resource management is a functional process that focuses on the management and recruitment of workers in an organization, also giving directions to workers in the organization. The purpose of recruitment and selection process are helping an organization to find the right person for the right position in a job, employees can know which person is suitable and needed in that specific position through the recruitment and selection process. Recruitment and selection process are about how an organization hire and choose workers during this process, employees are going to choose the most suitable workers and organize the most suitable work for them. (Gedaliahui & Shay, 1999)
Effective communication skills enable people at all levels of the community to work together to achieve the community’s goals and move it forward on the path of success and development.
Motus, G. W. (2009). Introduction to Basic Counselling and Communication Skills: IOM Training Manual For Migrant Community Leaders and Community Workers. Geneva: International Organization for Migration.
Interaction is a significant part of our daily lives. Oral communication with others is inevitable, and therefore it is crucial for us to acquire the skills to do so correctly. Aside from simply stating words or expressing ideas, oral communication serves various purposes. Oral communication allows an individual to express emotions, ideas, and feelings; it gives people the ability to empower, inspire, and motivate those who listen; and it allows people to share knowledge and traditions, as well as build their self-esteem. Oral communication is also useful in leading us to new discoveries, ideas, cultures, and perspectives (O’Neill). Thus, oral communication serves several different purposes in daily life; yet each of these purposes are connected to an even larger purpose. According to the textbook Communication: Making Connections, “Effective communication is critical to living successfully in today’s soc...