Seagate Technology Case Study

Question 2:

1. Leadership

The Leadership category focuses on the organization’s leadership, mission, vision and values, governance system as well as responsibility to the community and the environment. There are two critical actions that can be taken to help improve the organization’s management and operations.

Firstly, senior leaders of Seagate Technology may personally communicate the organization’s mission, vision and values through their involvement in employees’ performance reviews and appraisals, learning and development, and recognition. Hence they can invest in employee’s development and training which will make the employees happy and motivated. Employees will please their customers so as to improve the bottom-line. By doing so,

An organization may enhance engagement and well- being by supporting the diverse needs of its people, including workplace health promotion, counseling, recreational activities, career and personal development, flexible work hours and family-friendly work arrangement. Hence Seagate Technology can hire external consultants to explain and teach employees that the business excellence framework actually addresses work improvement opportunities in their daily jobs. So employees will meet the business excellence requirements which will eventually achieve excellence. They can also engage in micro-level sharing sessions with staff on the benefits of business excellence. On top of these, they can have flexible working hours so that they will be motivated to meet the requirements of the

In the way, the process flow will improve to achieve the organization’s strategic goals.

6. Knowledge

The Knowledge category focuses on how the organization harnesses information for learning, planning and decision-making, which includes competitive analysis and benchmarking. This helps the organization to determine performance and drive improvement and innovation for superior performance. Hence the management should have health-check of Seagate Technology to assess how it compared with its competitors and to better understand the strengths and weaknesses of its business units. By performing internal benchmarking, they are able to align its business units and share best practices within the group.

Seagate Technology should also increase transparency so that they can better understand the reasons behind management’s actions. Employees will be more aligned with and supportive of the management and have a greater knowledge of the organization.

Question 4:

The service chosen is Seagate Data