Sally Lucy Vanity Cosmetics Case Study

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Sally Lucy Vanity Cosmetics, also known as SLV Cosmetics, is a grassroots cosmetics company started by Sally and Lucy. A product that grew out of their basement quickly grew in popularity regionally, and then nationally. Sally and Lucy knew they had something to offer that would benefit many people. Where they struggled was reaching the customers who were not near a retail location and relied on the internet to make purchases. This past spring, Sally and Lucy launched a website. Sales were slow and they were not connecting with their target audience. Sally and Lucy realized they needed a way for their customers to virtually interact with their product. To bridge the gap between the internet and in person, Sally and Lucy researched Facebook, …show more content…

Sally and Lucy are enjoying the success of their product, but they growth has stalled. They have been picked up by a few select stores and have a national distribution and a strong fan base. Sally and Lucy realize that their initial success came from clients who used and fell in love with the product. While their distribution channels were solid,, their reach was limited. Since they could not get the product into the hands of all of the eligible new clients, Sally and Lucy needed to think of innovative solutions to reach a larger audience.
Sally and Lucy meet with their friend and online marketing guru, Kyle from Kappa Marketing. Kyle gives them a few recommendations for tapping into the groundswell, Facebook, Twitter and hosting an online community (Li & Bernoff, 2011). Given their limited time and resources, Sally and Lucy agree to review the options and choose one to be their primary focus.
Facebook
Setting up a Facebook fan page for SLV Cosmetics would have no hard costs, only the labor cost of Sally, Lucy or another person running the site. Options for leveraging Facebook would include product promotion visibility through photo and video. For a Facebook presence to gain momentum, the brand would need to interact with people and brands also on Facebook (Vahl,

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