Just as there are positive and negative approaches to accepting feedback, so too are there ineffective and effective ways to give it. Ineffective/Negative Delivery Attacking: hard hitting and aggressive, focusing on the weaknesses of the other person. Indirect: feedback is vague and issues hinted at rather than addressed directly. Insensitive: little concern for the needs of the other person. Disrespectful: feedback is demeaning, bordering on insulting.
When we provide more information than which can be used, it means we are satisfying some need of our own rather than encouraging the other person. Constructive Criticism Concerns What Is Said It takes into account what is done and said, or how, not why. The “why” word converts us from the observable to the assumed and involves acquisitions regarding goals or intentions. Telling a person what his objectives or intentions are more often than not trying to result in a defensive response. Constructive Criticism Does Not attack Personally Comments which can harm the self-respect of a person are not included in the constructive criticism such as I’m so sick and tired of... You’re so stupid You are negative You are lazy You are
Scholars in communication field have identified many type of human listening styles. This essay will discuss about listening styles and how those styles contribute to effective communication strategies and planning when human conveyed information verbally. The styles that will be discussed are: emphatic, objective, non-judgmental, critical, surface, depth, active and passive listening. Emphatic listening is also known as reflective listening. It is the act of listening with an intention to understand what the speaker is feeling, understanding the content of the information conveyed by the speaker and also the intention of the speaker.
This approach softens the time that I am engaged with the person, and knowing that the issue at hand could possibly affect more than just who is in the room is all the more reason to be mindful of how I treat that person. After you listen, you must then summarize what was discussed. Summarizing is another essential communication skill used in the practice of communication to make sure that we heard what was said and to get clarification on anything we didn’t understand. Instead of thinking that summarizing means that the individuals were not listening, think of it as an enormous contributor to the effectiveness of listening. It shows that the individuals want to ensure that ownership of the outcome
After a listener has interpreted the information, they begin to evaluate it. They do this by analyzing the facts and decide whether they agree, disagree, or categorize them as opinions. The final step of the active listening process is to take into consideration the information that has been evaluated and respond to it. “A good listener will use reaction time to their advantage for better overall communication. While the poor listener will waste it or worse yet misuse it so that the comprehension of the message suffers” (Shrivastava, 2014, pg.1).
Although this would not have made the situation completely better, it would have at least shown some acknowledgement on his part. All in all, in order to be a successful communicator it is important to focus on both the verbal and non-verbal cues of what the speaker is telling you. This can be done by be being attentive to their attitude, signals, and movements. It is important to be cognizant of the non-verbal cues you are conveying. Non-verbal communication is a constant practice and if you are too caught up in something else and distracted, you are going to miss these subtleties and could become a poor communicator.
Emotion is defined as the reaction to a stimulus, which is only inferred and not observed. Emotions play a powerful role in shaping thoughts, influencing behavior, and steering motivation to do things. As much as it helps with understanding the people around you and building relationships, it plays a big part in influencing daily decisions and behavior. While emotions are a universal language and may be a crucial key to getting to know yourself and the world, it hinders your perception and judgment as what you may think is right, may be wrong for someone else. This essay will further elaborate on the strengths and weaknesses of emotions in different areas of knowledge.
While you might think something you do is right and ethical, while another person might find it wrong and unethical, or vice versa. This can make communication more of a challenge or impossible. One way to eliminate this problem is to try to be more understanding to someone’s background, to put yourself into their shoes and to understand that everyone has different backgrounds and different ways of perceiving what is right and wrong. It is important to remember that people from different backgrounds often can share enough common ground to make an effective relationship which can lead to effective communication. Another way to be a competent communicator is to be ... ... middle of paper ... ...de when having trouble interacting with people from different cultural backgrounds.
I want to assist the ones I facilitate to, by choosing the most skillful way in which to respond to unpleasant thought, feelings or situations, by providing a different view on their lives and by giving them the knowledge to be in the present, focusing in developing a more accepting mind, observing one’s emotions when it occurs by practicing equanimity and balance, and realize that thoughts come and go. It is important to reassure that we all have many choices, and that one of them is to breath in compassion to self and others. It’s important to train the mind to notice positive emotions and to identify a neutral moment, to come back to when things get overwhelmed. I have been helping my clients to develop the capacity to manage their own feelings when dealing with difficult emotions, and also providing compassion practices, as a powerful way to rebuild one’s own trust and sense of
The message received is considered useful or useless. Filtering begins here; receiver retains to that part of message which makes sense to him and discard the rest. 7.3 Interpreting/ Comprehending: At this stage filtered message is assigned a meaning. Unless the person is very specific while coding the message the meaning will differ, it will not be similar from person to person. According to one’s own perceptions people comprehend or understand the message.