In a recent blog, “92% of marketers in 2014 claimed that social media marketing was important for their business, with 80% indicating their efforts increased traffic to their websites.” (Demers, 2014). Marketers can view their company revenue generated given credit to rise in sales and advertisement. Conveniently, the company can focus their efforts in areas needing improvement with live blogs, and feedback consumers discuss in various forums associated with networking sites. It is a selling point for entrepreneurs to promote their brand and establish steady clientele using innovative, and creative advertising on social media platforms. The idea is to create a strong following and making the brand known by gaining as much exposure as possible, building rapport, and tracking progress with consumers on various media outlets.
A company should carefully pick and choose which networks they want to take advantage of. An example of this social media sites are Facebook, Twitter, Google+, etc. Fourth step is to create engaging content. Which means to say that the company’s content should get the consumers interest that lets them engage in your company’s brand. Fifth step is to identify business opportunities through social.
The role of social media networks in customer engagement. Today, the companies are looking for best strategies to increase sales so customer engagement becomes important because fully engaged the customers spend more on each purchases. Customer Engagement is processes, technology and tools to enable an organization to attract and influence behaviours of customer effectively. In other words, it is developing customer’s relationship with companies. They are lot of strategies in customer engagement such as create positive shopping experiences, always follow up and use social media networks.
Social media impacts key areas such as marketing, transacting business and customer relationships. Features such as Open Graph on Facebook allow customers to provide companies with information about buying patterns and the types of products purchased. When a customer indicates that they like a certain product by clicking on this Facebook feature on a company's website, the company can use this information for personalization. ... ... middle of paper ... ...t are on social networks, and this could help expand a company. Most big brands of today are using social networks to connect with their customers and to see what kind of feedback their receiving.
Having your business displayed on the web can attract more viewers because of the web is very popular. According to Dennis McCafferty in the “Brave, New Social World” “Many adults use social media to open up their business on many different levels”. (McCafferty 176). In this reading, McCafferty spoke about how social media increased the value of business a... ... middle of paper ... .... As you can see there are two sides to the idea of social media and how it affects the world today. With all the positives and negative affects it really is up to the individual to use the social media sources wisely.
Marketing on social media increases exposure. Social media is as effective as or more effective than traditional marketing. Customers visit social media sites to learn more about a business, this is because these sites allow companies to share up-to-date information about their company, products, services and upcoming events. Social media has given power to customers, with its sites customers are able to comment whatever they want about a product or service whether the comment is positive or negative, on social media, this means that millions of people will be able to also read the comments. (Oyza, and Edwin, 2015).
Meaning that it has become the go to for new businesses to advertise new products and the same time received real time feedback. Even though “word of mouth” has become very popular in this century, many companies can benefit from social media such as, Instagram and Facebook. According to Shea Bennett from Social Times, “Social media indeed is very effective in many ways. Business owners should be able to maximize its power and take it to their advantage for their respective brands” (2014). Companies can promote their product by pairing up with media outlets such as Facebook for exposure.
Social media platforms can be used as a part of the digital marketing campaigns to connect with the customers. Businesses can create an online relationship with the customers. Also, social networking websites can be used for more than advertising alone. Companies can establish communities or networks to engage existing customers and create new ones. Social media can also be used to take invaluable customer feedback which can strengthen the customer relationship.
Social media marketing Social media marketing refers to the process of gaining website traffic or attention through social media sites. Brands create profiles which give them a personal identity & voice. Using the social profile to promote brand created or curated content that will incite interest by their target customer base. The content is linked to the company webpage & therefore drives customers in to the brand.  Social media marketing programs usually center on efforts to create content that attracts attention and encourages readers to share it with their social networks.
In fact, companies use the sites to communicate with customers, get feedback from customers, inform about upcoming events, and build long-term relationships with customers. Many companies pay great attention to the development of social media marketing. Each company uses social media in different ways. Companies open their corporate pages in social networks. Maintaining a corporate page on the social network allows companies to promote the brand, product, or service; carry out advertising and marketing campaigns; strengthen the position of the company and its products on the market; and analyze demand by assessing quantitative indicators, attendance, citation, and