Rotherham General Hospital Case Study

Individual Assignment

1. Introduction

1.1. Current condition

When Sir Gerry Robinson first came to Rotherham General Hospital which had already got into troubles of intolerable long waiting list, low working willingness and substantial financial shortages, he found that the situation in the hospital was even worse than his imaginations. These facts, such as stressed relationships among staff and meaningless managements of the top manager, further resulted in the self-interest protections of hospital staff. Furthermore, the wastes everywhere, for example, vacant wards and buildings, and the empty timetables on Friday afternoons due to people’s unwillingness to bear duty, heavily shocked him.

One year later, Rotherham General Hospital has been

And one reason for these conflicts was about the disrespects resulted from the different levels of managers and consultants’ qualifications, and the managers and consultants’ hostility against each other group. The second point was the hierarchy in NHS determining that historically, the consultants were in charge of the hospital’s daily operation in NHS system, which incurred these conflicts mentioned above. The NHS system may also require the expenditure of indefinite time for a simple and obvious solution. The samples of seeking expansions in Rotherham General Hospital may triangulated the NHS’s resistance to every attempt of changing. The third block could be the various and changing initiatives of NHS which confused staff and messed the meanings of their conventional jobs. The initiative for waiting list was demonstrated to be negative incentive for staff because the doctors who owned a long waiting list were rewarded by relevant initiatives while these hard-working ones may not be. This inequality causes the quits of some top

Despite of the existing management conflicts and low willingness, the promotions of the relationships significantly influenced the effectiveness of hospital’s daily operations. And thus the financial condition of Rotherham General Hospital contemporarily changed from 1.5 million pounds deficit to 0.6 million pounds surplus (See green boxes in Table 2.1). However, obviously not all problems were solved by Sir Gerry Robinson, especially the imminent ones brought by the government (See yellow boxes in Table