Role Of Hospitality In The Hospitality Industry

This report is going to identify the meaning of hospitality. The purpose of this report is to research role of hospitality in this wide industry. How big this industry is and the most important sectors of it. Customer service in every hospitality business. Relation of tourism industry and hospitality between each other. Report also discuss the Hotels industry, which one is taking the biggest part of hospitality.

1. Hospitality

Hospitality is focused on customer satisfaction and meeting leisurely needs rather than basic ones. According to the Oxford English Dictionary (2009) hospitality means “the reception and entertainment of guests, visitors or strangers with liberality and good will”. Is the world’s largest industry, wide variety and

Tourists travelers are closely tied to the hospitality industry. Without the hospitality, tourism industry would not make perfect customer leisure and satisfaction on the journey that they would have a great time. Tourism and Hospitality can take you on an extraordinary journey. Two main sectors for travelers based on hospitality is accommodation which provides for people temporary living place for whatever reason they are away from home and second food but is not only to suppress your appetite is also gateway into other culture and experience through it. Food as a tourist attraction has become so popular that its even have a name and it is called culinary tourism. People travelling abroad to explore country and culture by tasting the food. Rowan (2014, pp.18) states that in recent decades, the fact of our industry has shifted and the customer acquisition process has changed immeasurably. There is more easy way to do everything using internet, online bookings, last minute offers, Groupon and TripAdvisor where you can find everything what that place is offering and feedbacks from people who have already visited there. This making more easier way for customers to find what they want. Barbone (2014, pp. 23) suggests “To let tourism and culture grow, it is not what you have but what you do with what you have”. In every business sphere you need to take everything no matter is it advantages or disadvantages and

Hotels is taking the biggest part of Hospitality industry. They surround everything, airports, main streets, city centers, casinos, country sides and shelter vacationers on tropical beaches and in mountain resorts. You can enjoy things like restaurants, spa, gym, cocktail bars, car rent, accommodation and much more, they represent a complex set of possibilities and tensions. The commercial basis to provide customarily furnished accommodation for customer away from home. In the past and even know people traveling for business, commercial, family, healthy, religion and education around the world, to have temporary place usually they staying in hotels. According Anon (2001- 2014) there is three types of hotels service. The first one Budget hotels, which contains with basics for customer where to sleep and shower, usually is for travelers who looking to maximize their funds and minimize expenses. Second is Business hotels with a higher business- class service and provides high speed internet, comfortable beds, alarm clock, iron, coffee machines, hairdryers and complimentary newspapers. You can find restaurant, bar, exercise room and service which could take you to the airport. In the service like this usually they includes room service, laundry, cleaning and wake up calls. Third is Luxury hotels to impress guests with exclusive décor and extraordinary service. That you provide much more than your