Service Desk
I find myself working at the Service Desk about noon on a Sunday afternoon. The ³Church Rush² has begun. People with their three piece suits and Sunday dresses on all come to shop.
Then this gentleman and his daughter come in and the dreaded happens. They have a video game, that is opened, with a receipt. One of the toughest situations to deal with. The account, in extreme cases, goes like this:
³Hi,² I say.
³Hello, I¹d like to return this. Here is the receipt,² the guest replies. I see that it is ³Mario Party² for the Nintendo 64 and it is opened.
³Okay, I can exchange this for another copy of ŒMario Party¹,² I say.
³I don¹t want another copy. It was to difficult for my kid,² the guest says.
³Well, due to copyright law issued by the Federal government I cannot refund your money or issue an exchange except for an exact copy of this game,² I explain.
³I never have had a problem with returns before at this store,² the guest tells you.
³One moment,² I say as I go get the return policy pamphlet. I then point out the phrase which applies to the situation.
³Well this says I can return electronics with a receipt,² says the guest as they point to a different section of the return policy.
³In certain instances it is that easy, but in this case I can issue you another copy of ŒMario Party¹ due to copyright,² I say.
³Well, I shop here every week. I buy stuff for home, the office, and gifts. I¹ve never had a problem before. Are you telling me I just threw away $55?!?² retorts the guest in an angry manner.
³I¹m sorry, would you like to speak with the manager?² I ask. That phrase is one of my favorite questions in a situation such as this.
³Yes, I do!² exclaims the guest. I turn around and pick up the walkie-talkie and call for the Lead on Duty.
³LOD can you come to the service desk?² I speak in to the walkie.
³Be there in a minute,² the walkie says back with Brian¹s voice.
As I stand there the gentleman¹s little daughter says in the cutest little voice, ³If we buy something here and have the receipt we can return it.²
I just look at her then at her father a give a brief smile. The time it takes the LOD to arrive at the service desk seems like an eternity.
Walker, Takem’s has the statutory law of contracts in his favor. In a contract, the seller and the purchaser have certain rights and obligations. Four basics must be met for a contract to be created (Chrisman, 2014). First, the offer has to be made. In the case at hand, the door-to-door salesperson made an offer of a computer to Ms. Walker. Second, the consideration has to be accepted. Ms. Walker accepted the offer to purchase a computer. The third step is capacity. The purchaser must be legally capable of entering into a contract; minors and the mentally incompetent are excluded in this case. Takem’s has given Ms. Walker the computer in exchange for her payments on her store account. Finally, the intention to enter into a contract has to be present. Ms. Walker signed a bill of sale, a security agreement, and a negotiable promissory note- which is an unconditional promise to pay a certain sum of money at a certain time in the future. Though Takem’s has the advantage to combat her claims, Tommy needs to ensure that his salespeople have not made any false statements or misrepresentations to Ms. Walker as this could have legal implications for the store and against the contract (Vaccaro, 1987). Ms. Walker is legally bound by the contract she agreed to in exchange for the computer; however if there has been any misrepresentations or false statements Ms. Walker may be able, with legal assistance, to call the contract into question
Upon accepting a position to work for the New York Transit Authority, Mary Myers was forthright in informing her supervisor(s) know that she was unable to work any sundown Fridays to sundown Saturdays. (Feazell, 2003) As it relates to keeping “the Sabbath”, sundown Friday to sundown Saturday adherence to set aside this time period for rest and worship. (Feazell, 2003) Consequently, after Ms. Myer begin working for Transit Authority, her scheduled hours were involuntary changed, and she was then required to work on the Sabbath. (Feazell, 2003)
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
Immediately the customer came to a stop and turned around. There, waiting, the cashier stood and asked
For decades, stores have opened their doors in the wee hours of the morning on the fabulous Black Friday. In recent years, however, the “early-bird special” concept changed when many major chains from Target to Toys R Us opened on Thanksgiving Day itself, turning the best shopping day of the year into a two-day celebration. This is quite disturbing to some because man...
Emily Post Institute (2003). Many businesses today have a "Dress Down Friday" policy. Do you think this is a good idea?. Retrieved April 5, 2005, from http://www.emilypost.com/surveys/results/poll2.htm
On the sunny day of December 16 in the year 2017, people fill the entrances of Costco, a general store and buy the various items they need and want. Moreover, bulk Clothing product and holiday gifts are jammed into the carts of customers, while a humongous television is being moved on a big cart with soaps and toothpaste on top. Irrevocably, the customers reach the cash counters, their eyes flicker to the food court, filled with the aroma of sandwiches, pizza, and churros, but the customers remember that they had already drunk a smoothie yesterday when they went shopping.
Within the few weeks that composed the busiest shopping time of the year, customers were able to diminish my joy for the holiday season. My first anti-holiday experience occurred when I was learning how to run the registers. At this time, I was also learning that parents tend to feel a great need to please their children by purchasing the trendiest toys and by spending hundreds of dollars on Christmas presents. One such “guest,” as we are encouraged to refer to customers, a thin woman with fluffed brown hair, came through my lane with a cart full of toys.
Today I am here to talk to you about 'An Inspector Calls.' I have been
"Hey, I have a question, do you mind presenting a speech, do you mind presenting a speech? Some of our officers can’t make it to the induction.”
Holidays have always been known to affect our consumer culture for many years, but how it all began eludes many people and very few studies have been completed on it. Even though some say that the subject is too broad to precisely identify how holidays, especially Christmas, directly affect our market, I have found that people’s values, expectations and rituals related to holidays can cause an excessive amount of spending among our society. Most people are unaware that over the centuries holidays have become such a profitable time of year for industries that they now starting to promote gift ideas on an average of a month and a half ahead of actual holiday dates to meet consumer demands.
Mr. Schiavo obtained permission to stop his wife’s life sustaining treatment after many years in a vegetative state. Her parents, however, are fighting to continue to keep their daughter alive and ultimately obtain guardianship over their daughter (Fla. App. 2001).
Ospina, MB., Krebs, SJ., Clark, B., Karkhaneh, M., Hartling, L., et al. (2008). Behavioural and Developmental Interventions for Autism Spectrum Disorder: A Clinical Systematic Review. PLoS ONE, 3(11). Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/19015734
Computer support specialist help people with trouble they are having such as software, hardware, and equipment trouble. There are many ways that they can assist people with their troubles they are having. Some computer support specialist offer services such as help desk service, in home service, and in store help. The computer support specialists are always needed. I am going to tell you about the computer support specialist career field.
Bioethics is a reflection of controversial moral choices or decisions pertaining to medical and healthcare fields. There have always been ethical standards in healthcare handed down within each profession. Although ethical decisions of the past were followed without question, bioethics today is constantly debated among those in the medical field, the general public, and those in governmental positions. Technological advances within the last century have opened the door to discussion about the ethics surrounding the last medical and technological advances. The decisions are influenced by culture, religion, philosophy, and personal preference. Bioethical decisions are always open for questioning. It is even possible for issues to be ethical during one decade and upon review, deemed unethical several years later. It is the job of the medical community and the public to question these issues, debate them, and accept or reject them. Although there have been hundreds of people who have influenced bioethics through their technological advances, Sir Robert Edwards’ invitro- fertilization techniques have changed the way many women today can become a mother.