1.4 Responsible Business Taking responsibility for the environment and local community has been an important part of the broader commitment of the Rezidor Hotel Group to sustainable development for many years. In 2001, this commitment was placed within the scope of a program called Responsible Business (RB). Each hotel has a unique RB Action Plan covering areas such as community outreach, cultural heritage, employee and children’s rights, health and safety, as well as environmental improvements. 1.5 Service Philosophy The Radisson Blu delivers genuine 360 degree hospitality service to guests to ensure that their guests really enjoy a truly memorable experience. Their brand features include the collective sum of contemporary facilities and …show more content…
The harbor, new architecture and local culture explicit the modern Helsinki state of mind. The neighborhood boasts great examples of modern urban culture from the design blocks, business centers, food and flea markets. The famous Hietalahti flea market and the Hietalahti market hall, with its many food stalls are located just around the corner. Helsinki city centre is 500 meters from metro station Ruoholahti and tramline 9 runs directly infront of the hotel to a tram stop that connects you with the rest of the city. An international airport is only a 40 minutes drive away. Guests can park their own car on site and the bus and railway stations are less than 2 kilometers …show more content…
This unique bedroom apartment has its own private entrance, separate bedroom and living areas, a well-equipped kitchenette, a spacious bathroom with a sauna and a terrace in the hotel courtyard. The Super Breakfast Buffet and housekeeping twice a week make guests stay comfortable. The approximate size of the standard rooms is 45 meter square and suitable for 2 persons. 1 extra bed is available upon request. The studio apartment includes a king-size Magic Bed®, a 60’’ TV in the living room, tableware for 6, pots and pans, a microwave, an electric kettle, and a moccamaster-coffee machine. Other amenities offered are a hairdryer, an iron and ironing board, and a washer and
In every organization, suppliers are one of the most important stakeholders, especially for these hospitality organizations because they require their products and raw materials regularly. Hilton has good location situated in the United States while InterContinental location is situated in the United Kingdom. These are countries where getting the suppliers is not difficult because there are a lot of suppliers who are operating in different countries and are ready to supply the companies with as much products as they want. Because of this reason, these two companies have very lower get power from the suppliers. This is an effective sign for these companies.
Recently renovated in 2013, you’ll find the 960 square feet of living space to be extremely charming and perfect for a small family or group looking for a calm retreat. With exquisite native red cellar walls, delightful art, fireplace, and an antique clawfoot bath tub, this is the quintessential cabin. Not only will you be pleased with the look of the interior, but also with the plethora of amenities. Air-conditioning and a 32-inch flat screen TV are just a few of the many things that will keep you comfortable and entertained throughout your stay!
Accommodating customer requirements in most supply chain arrangement requires a forecast to drive the process. (book page 133) When looking into the definition of forecasting which is projecting what is going to be sold (units, seats, rooms etc) it is also important to take into consideration where and when in order to reach the future goals. (book page 133) Since it is argued that effective supply chain and logistical capacity is an important competitive advantage. (Christopher 2005) Where maximizing the revenue is the key element in hospitality sector and for hotel industry there is an increased attention on effective demand management and forecasting for reservation systems. (http://www.sciencedirect.com/science/article/pii/S0169207002000110)
UWEAR, an upscale uniform supply company, and PALEDENIM, a supplier of low cost denim and coveralls, are in the midst of a merger. Since the merger is still undergoing, there are many fears between the employees of UWEAR and PALEDENIM. The employees at UWEAR and PALEDENIM are feeling the pressure to perform and fears that the companies could downsize because of the merger. While this is happening, Joe Smith, a sales representative of UWEAR, and Bill Bateman, the chief of executive officer of the Peninsula Hotel chain are trying to come to an agreement on a contract renewal. Joe and Bill happen to be very good friends, which Joe has come to benefit from. Bill would give Joe expensive presents, would allow him to use his hotels for business or pleasure, and also let Joe and his wife join Bill and his family on sailing trips on Bill’s yacht. Bill has received an offer from Threads4U, which would beat UWEAR’s price by ten percent. When Joe signed on Bill’s hotel chain, he was reprimanded from the management team because the bid was too low. Now Joe is concerned about his employment with UWEAR and his friendship with Bill. Bill recently called Joe and invited Joe and
Although a bit far from the city center- MG Road the hotel offers great hospitality and comfort with cosy rooms and great comfortable beds. Featuring free WiFi and on-site bar the hotel offers rooms with a flat-screen cable TV, a kettle, slippers and free toiletries. Some rooms include a seating area to relax. The hotel also offers car
With over 17,000 stores worldwide, it is not an easy feat to keep this overwhelming large entity in compliance with “green” protocol. The company has focused on five specific areas regarding the environment: recycling, energy, water, green building and climate change. The purpose of this paper is to evaluate just how well Starbucks is holding up to its promise to utilize responsible business practices, specifically, their performance in environmental stewardship, and “green” building.
47% of Marriott’s rooms are in North American Limited Service, 30% are classified as North American Full Service, and the remaining 23% of its rooms are in the international segment (Marriott, 2015). Recognizing that travelers have a range of budgetary and amenities needs, Marriott operates its properties under a variety of different brand names, 19 in total, each of which has its own “price and service points” (Marriott, 2015). Most of Marriott’s brands are at the high end of the market, which includes such widely recognized luxury brands as the Ritz-Carlton, JW Marriott, Renaissance Hotels, Bulgari Hotels, Marriott Executive Apartments, Marriott Vacation Club, Edition Hotels, Autograph Collection Hotels, Gaylord Hotels, and Marriott Hotels (Marriott, 2015). These properties often command nightly rental rates that can run several hundred dollars a night and offer a wide range of amenities well suited for both business and pleasure travelers. These properties are classified as “Full-Service.” Marriott also offers a range of “Limited-Service” brands that do not contain as many amenities and tend to be much cheaper than the Full-Service line. Examples of these properties include Courtyard, Residence Inn, SpringHill Suites, and Fairfield Inn & Suites (Marriott, 2015). Even though these properties are considered Limited-Service, they do offer considerably nicer accommodations and more amenities than other types of budget motels and hotels. In contrast to many of the other hotel brands, Marriott International does not operate any midscale, economy, or budget
All the rooms are refined, well decorated and are equipped with modern facilities including free Wi-Fi access, microwaves, tea/coffee makers and marble bathrooms. While Royal Palace of Brussels and the Grand Place square are three kilometres from the hotel, the Horta Museum is 750 m away, and Louise Metro Station is a 15-minute walk away. A shuttle limousine is at the guests’ disposal for all city excursions, airport and train station transfers. La Maison du Châtelain, the hotel’s in-house restaurant serves gourmet cuisines in a beautiful setting, whilst Bartist, an upscale cafe offers pampers the guests with delicious quick bites. Other amenities of the hotel include a modern top-floor fitness centre, a sauna, and a peaceful garden courtyard and grapevine shaded
Accor Hotels is a multinational hotel group which owns, operates and franchises over 3700 in 92 countries representing several different brand names. The brands they represent range from budget, economy to five star accommodation. This hotel group is classed as a large organisation, they call their Human Resource department Talent and Culture this department consists of managers and staff who 's main focus is the Human Resource Management roles and responsibility. The Human Resource role and responsibility within the Accor company is the human resource manager as it a large business, this department supports business and running of the business. The human resource manager is responsible for employee engagement, employee relations, recruitment and selection, health and safety and legislation.
In spite of having numerous structures in place to ensure a luxurious guest experience, the Oberoi Vanayvilas (OV) failed to provide a quality service to its hotel guest. To recover from this service failure, we recommend OV to sincerely apologize and ‘offer refund for the third night and a credit for the two nights for a future stay with additional hotel perks tobe used at OV within a year’ to the impacted guest. Main drivers for our recommendation are to convey a message that Oberoi sincerely cares about the customer inconvenience and wants its guest to revisit the hotel to win over the customer by its exemplary quality service.
The company Established in Hong Kong in 1963, Mandarin Oriental Hotel Group is. international hotel investment and management group operating ten hotels in the Asia-Pacific region. The company manages each of these. hotels and has significant ownership interests in all but Mandarin. Oriental, San Francisco and the Phuket Yacht Club Hotel and Beach.
Taking into consideration environment sustainability, the hotels are urged to operate under environmentally friendly conditions. Proper disposal of garbage prevents pollutions and as such Hotel A ensures that bins are strategically located on property as well as; arrangements are made with authorities to collect the garbage and dispose of it. Environmental force such as the weather plays a vital role, therefore the hotel has to plan for and prepare for natural disasters by training staff on proper measures to take, in the event; and providing guest safety. Like environmental force, the protection laws are very important and have to be obeyed or the hotel will be fined or closed. For example, when constructing on the beach in Negril, the government body; National Environment and Planning Agency (NEPA) states that no structure is allowed within 150 feet of the high water mark due to the presence of rocks. People are attracted to clean and safe environment; for both staff and guest, therefore if this factor is handled well by any company then it will have a positive impact on the
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having