Reflection Paper On Social Learning

Learning Theory

There is nothing like working hard and being rewarded for it, my father would say to me every day before I left for work to my very first job. I was a Ticketing Cashier at a popular tourist attraction in my state where hundreds of thousands would attend every year. This was my first opportunity to earn my own pay check, so I valued every dollar and cent. The highlight of my position was having the opportunity to meet new people from all over the world, and earn incentives for upselling and exceeding customer standards.

Starting out as a new employee I was a tad nervous, but looking around at my fellow coworkers speaking to guests and selling the park special offers with ease gave me hope. Often times I found myself just observing

Within this theory individuals learn socially by observing what happens to other people and just by being told about something as well as through direct experiences. For example, as a new employee I observed that my coworkers were successful in their position, because they greeted every guest with a smile and were able to carry personable conversations making sure to add in information about park specials. This consistency resulted in high upselling ticket sales and satisfied park guests, a goal I long wanted to

Those that receive feedback tend to use that information to progress toward their goal and what they want to do. While working as a cashier for the first time there were several skills I had to learn and pick up on quickly, once I did that I was placed under review. This allowed me to receive constructive criticism from my coworkers and manager that would help me reach my goal. This systematic approach involves the goal setting with a management by objectives program. “Management by objective (MBO) is a program that encompasses specific goals, participative set, for an explicit time period, with feedback on goal progress” (Robbins & Judge,