Communication is defined by the American Nurses Association (2013) as reflection in the competencies that embrace effectively communication information and ideas in writing and verbally as well as expressing ideas clearly and concisely and inspiring others. Communication is imperative to human interaction for without it, people cannot relate to those around them, make their needs and concerns known, or make sense of what is happening to them (Casey 2011). Communication in nursing occurs everyday and it plays a crucial role in the management of patients and the quality of care delivered. Because communication occurs with both verbal and non-verbal signals, nurses need to be aware of not just thoughts, opinions, and ideas, but also of feelings, emotions, and non-verbal cues such as facial expressions and touch. Nurses who communicate effectively are better to able to collect assessment data, initiate interventions, evaluate outcome of interventions, initiate change that promotes health, and prevent legal problems associated with nursing practices (Berman et al, 2008, p. 460). Nurses need to be aware of good communication skills and what barriers come along with communication. Communication barriers include distractions, inadequate knowledge, stress, poor planning, differences in perception, emotions, and personality (Berman et al, 2008, p. 471). Good communication includes establishing a clear purpose, actively listening, being compassionate, telling the truth, being flexible, and committing to resolution (Berman et al, 2008, p. 474). Communication is vital to ensure optimal patient care and safety.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Nurses playing an important role in communication with the patient. ”communication is a life long learning process for nurse.’’(P & P). Nurses are working with patients and their families from their birth to death. It is mandatory to the nurse to maintain or create a therapeutic relationship, communication throughout their caring process. For effective communication the nurse should understand their cultural belief, and values, etc. One person’s personal beliefs, traditions and values can influence their recognition of their health and wellness. Based on that they will choose their medical care and treatment. (Nadline Caron). Aboriginal people are the original inhabitants of the Canadian land. Aboriginal peoples are living with their
Nursing today has implemented many standards, policies, and procedures that must be followed to ensure quality care for patients. In the healthcare field, The American Nurses Association (ANA) Standards of Professional Performance is a set of standards that ensures patients receive the highest-quality care available to them. The ANA Standards of Professional Practice requires all health care professionals to understand their specific roles and responsibilities. Understanding the specific roles and responsibilities is important for the student nurse to know so that he or she is aware of what they are being held accountable for prior to beginning their professional occupation in healthcare. Nursing students must be prepared to use and understand
Communication is continuously disregarded and overlooked, however the skill to communicate efficiently is mandatory to articulating concepts, feelings and diffusing ideas. Stated by Stacey Huish (2013) “Communication is the process of transferring information from a sender to a receiver with the use of a medium in which the communicated information is understood by both the sender and receiver”. Effective communication particularly in a nursing context, is substantial as all nurses are anticipated to develop a sense of agency and use their interaction with patients to support and provide assistance effectively. Upon analyzing two distinct scenarios based on a nurse’s communication towards a patient, it can be made apparent the effective and non-effective practices in communication, as well as the effective or ineffective techniques to client interaction, impact the competence of one’s communication which either provides poor or adequate communication. The foremost concepts of communication evident in each scenario is body language, eye contact and lack of communication. Body language, eye contact and a lack of communication are predominant factors that distinguish one’s capability to interact competently or incompetently with a patient in numerous circumstances.
Being able to communicate effectively is important for all life skills. Communication can be defined as the simplest act of transferring information from one to another, whether it is verbal or non-verbal. Effective communication between nurse and patient is often the main key to success. Communication is a process of exchange of ideas between individuals. It is the basis of nursing activities, especially in the nurse-patient relationship.
Individual care needs are vast and ever changing. Each patient has their own set of experiences, backgrounds, values and beliefs that will affect their care needs. By understanding this concept, a nurse is able to reach the core of how and why a patient has come into their care, and implement interventions in alignment with the patients own background to ensure their return into everyday life. They make up the very fundamentals of nursing and so, there importance must be known. Therapeutic relationships and caring attributes are a strong theme within patient health needs, as they are built on the development of goal-directed relationships through communication at an emotional level. The development of therapeutic relationships and its importance to individual care needs will be explored in relation to the ANMC domain “collaborative and therapeutic practice” and video “Effective communication in nursing”. The topics of patient care, the nurse and professional image and behaviour and health outcomes will further assist in understanding the impact therapeutic relationships have on meeting patient needs.
This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.
Communication and interpersonal skills are closely related in the nurse-to-client professional relationship. There are several different types of communication in professional nursing. They are written communication, verbal communication and nonverbal communication.
The student nurse maintained strong non-verbal communication by adopting the behaviours stated in the framework of Egan’s SOLER acronym (1986, cited in Kraszewski & McEwan, 2010: 6) which means: squarely face the person; open your posture; lean forward to the other person; eye contact maintained; and relax whilst attending, she began adopting these non-verbal behaviours. By following these guidelines the student nurse was able to appear open and approachable to Sam and her body language indicated her concern for his well-being. This was apparent by the student nurse sitting at the same height as Sam, placing a comforting hand on his arm and sitting in a proximity that was close enough to show a friendly relationship, but no so close as to invade the patient’s privacy. The student nurse was aware that a degree of uncertainty is present with regards to the use of touch, noting that it is calming to come patients, but uncomfortable or threatening to others
.2- Explain how effective communication affects all aspects of own work. Effective communication is vital for the social care worker. If a social care worker wishes to communicate with the service user effectively, he/she must speak clearly and use phrases and sentences that the service user can understand. On the other hand, service users, when communicating to care workers, their managers or other members of staff, should also speak clearly and openly in order to promote an excellent service. Not doing so, could compromise the quality of the service, lead to misunderstanding and therefore, create communication
The purpose of this paper is to broaden the reader’s perspective on effective communication, from a nurse’s point of view. The style of patient communication, interdisciplinary communication and patient safety is a complex infrastructure comprised of many disciplines to achieve higher levels of patient outcomes. I will define the seven principles of communication, and discuss how three of these principles are used in my interactions. Next, the three methods that improve interdisciplinary communication will be discussed, as well as which method is used within my healthcare setting. Moreover, I will define and describe three methods being used to improve interdisciplinary communication with an example of implementation
As a medical / surgical RN, I provided care for the elderly, the infirm, the mentally challenged, the young, and the psychologically disturbed. The wide variety of patients exposed me to the effects of life style choices, health care choices, and the resulting impacts to the patient as well as to the family of the patient. This experience has fully matured my view of the awesome responsibility that we, as health care professionals, have been charged with, and it has furthered my desire to obtain the skills necessary to provide more advanced care for my patients. In addition to exposure, maturity and experience, my career as a medical / surgical RN has also sharpened my critical thinking abilities and provided insight on observing signs and symptoms that a patient may be unware of. Furthermore, as a charge nurse I learned the importance of collaborating with other health care professionals in order to provide the highest level of care available. In summary, my career as an RN has provided valuable experience, maturity, exposure to impact and outcome, enhanced my critical thinking abilities, and improved my collaboration