Recruiting and Selection Process
comparative Essay
837 words
Southwest Airlines has developed the ability to attract top talent while retaining those already working within their company. This human resource function is one that companies are striving to continuously improve. In which many companies try to duplicate Southwest’s approach, but are not as successful as the customer service oriented airlines themselves. The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. Fulfilling this mission statement begins within the recruiting and selection process. Finding the right people, with the right attitude, can be more challenging as one may think.
Many candidates can come to the table with a pretty resume, but yet have a lot of baggage and soiled attitudes. Although Southwest allows free baggage, they will not allow an employee’s baggage and poor attitude to hinder their customers traveling experience. Therefore, Southwest’s screening and selection process is very extensive, and intense. An applicant will begin with a “phone screening interview, followed by a group in person interview. If the team approves, the candidate will continue, with three additional interviews. After meeting many Southwest teammates they will take a consensus assessment, to identify past behaviors to predict future behaviors, if the candidate exceeds the selection process, the team will make a final selection vote,” 1Charles 37 which will determine the candidate’s future with the Southwest Airlines family.
Southwest Airlines recruiters are not looking for a fixed set of skills or experiences. They are searching for something far more elusive and much more important. This consists of the p...
... middle of paper ...
...hiring process.
Overall, Southwest Airlines is very precise and efficient with their recruiting tactics and selection process, as they should be. Although, airline and healthcare are two different playing fields, it is fascinating learning how similar the Southwest Airlines culture and recruiting process is to DaVita Dialysis’s culture and recruiting process. Both organizations have a family oriented culture, with employee satisfaction, and development a primary focus, while delivering service excellence to the customers they serve. The Interviewing process is practically the same, minus the fact that DaVita is not as creative within their recruiting efforts, and they have to focus on some skill, due to the fact that they have patient’s lives in our hands. Nonetheless, Southwest Airlines definitely has a strong and successful recruiting and selecting process.
In this essay, the author
- Explains that southwest airlines has developed the ability to attract top talent while retaining those already working within their company. this human resource function is one that companies are striving to continuously improve.
- Explains that southwest's screening and selection process is extensive, and intense. an applicant will begin with a phone screening interview, followed by three additional interviews if the team approves.
- Explains that southwest airlines recruiters are not looking for a fixed set of skills or experiences, but for the right mixture of energy, humor, team spirit, and attitude to match with their overall mission.
- Explains that southwest airlines has developed the ability to attract top talent while retaining those already working within their company. this human resource function is one that companies are striving to continuously improve.
- Explains that southwest's screening and selection process is extensive, and intense. an applicant will begin with a phone screening interview, followed by three additional interviews if the team approves.
- Explains that southwest airlines recruiters are not looking for a fixed set of skills or experiences, but for the right mixture of energy, humor, team spirit, and attitude to match with their overall mission.
- Explains that southwest airlines targets ksaos with a creative approach throughout their selection process.
- Compares southwest airlines' recruiting and selection process to davita dialysis's. both organizations have a family-oriented culture, with employee satisfaction, and development as primary focus, while delivering service excellence to customers.
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- Explains that southwest airlines' success relies on positive labor relations. kelleher stepped down as ceo in august 2001, and uncle herb returned to resolve the latter dispute.
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- Explains that southwest airlines' success relies on positive labor relations. kelleher stepped down as ceo in august 2001, and uncle herb returned to resolve the latter dispute.
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- Explains that southwest has maintained and enhanced its ability to offer customers a great flying experience for low fares since ceo gary kelly took the reins of the company in 2004.
- Explains southwest's strategy to drive down operating costs, such as using boeing 737 aircraft to reduce maintenance costs and training. they also departed from the traditional "hub-and-spoke" method of scheduling flights.
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- Explains southwest's strategy to drive down operating costs, such as using boeing 737 aircraft to reduce maintenance costs and training. they also departed from the traditional "hub-and-spoke" method of scheduling flights.
- Explains that southwest has done what others in its industry struggled to do, which is to make flying fun. southwest's policies, procedures, and practices are aimed directly at providing patrons with a unique, fun experience.
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- Explains that the air transportation industry contributes an average of 0.4 percent to the gdp.
- Explains that southwest was experiencing cash flow problems in the first year of operation. the ground service crew felt valued and the president of southwest laid people off.
- Explains that the airline industry and southwest airlines must grapple with rising oil prices and decreasing economic growth. southwest can expand into routes that its high-frills competitors are forced to give up as profits are squeezed.
- Explains that southwest airlines fuel hedging pushes profits. southwest posts first quarter profit.
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- Explains that rising oil prices have had a profound impact on the aviation sector. southwest airlines' ability to expand is caused by several factors.
- Explains that bureau of economic analysis. (2008). percent change from preceding period for gross domestic product.
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- Explains that southwest employees treat employees with their hearts, not because the company requires them to, but because they want to. this is part of the spirit of southwest.
- Opines that southwest airlines should upgrade its facilities or hire more flight attendants so that one can take a break while serving.
- Explains that southwest airlines has faced many external factors that affect their business management method. southwest is the leader of all airlines in the united states for its ability to attract customers.
- Explains that southwest employees treat employees with their hearts, not because the company requires them to, but because they want to. this is part of the spirit of southwest.
- Opines that southwest airlines should upgrade its facilities or hire more flight attendants so that one can take a break while serving.
- Explains that southwest airlines has faced many external factors that affect their business management method. southwest is the leader of all airlines in the united states for its ability to attract customers.
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- Analyzes southwest airlines' financial stability and its ability to make decisions and adjust policies that other heavily burdened airlines may not be able to imitate.
- Explains how the low cost model of southwest airlines is brought about by an effective strategy. the airline uses only one type of aircraft — the fuel-efficient boeing 737.
- Explains that southwest offers no-frills, but there is still a high degree of customer satisfaction that continuously builds customer loyalty for the company. southwest's employees treat their customers well and listen to their needs.
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- Explains that terrorists are one of the greatest threats for people to lose faith on the airline industry. airline companies in the us can attest to that after experiencing the 911 attack in 2001 were incurred major losses.
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- Describes the few things that are impressive about southwest airlines, such as how they treat employees and customers, and herb kelleher's retirement from ceo position.
- Describes what they like or dislike about southwest management's strategy. does southwest have a winning strategy?
- Opines that southwest deserve an a for their crafting of their strategy by keeping fairs low cost. they are low-cost airlines which make the customer feel like royalty.
- Describes the few things that are impressive about southwest airlines, such as how they treat employees and customers, and herb kelleher's retirement from ceo position.
- Describes what they like or dislike about southwest management's strategy. does southwest have a winning strategy?
- Opines that southwest deserve an a for their crafting of their strategy by keeping fairs low cost. they are low-cost airlines which make the customer feel like royalty.
- Explains southwest's low-cost/no-frills strategy is to make travel affordable at low cost. the company was the first airline to use e-ticketing and medium-sized airports.
- Describes the key elements of southwest's culture, including fun atmosphere and work environment, high compensation and numerous incentives, and employees' attitude of "can do".
- Explains that southwest airlines' fuel-hedging activities were ineffective in decreasing fuel costs. frontier airlines started charging travelers expenses of $20 to $50 for utilizing overhead bins to store carry-on luggage.
- Opines that southwest is in the process of completing the integration of airtran and this was a strong business move for both airlines.
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In this essay, the author
- Explains that southwest airlines' strategy of focusing on short haul passenger and providing rates as low as one third of their competitors, has seen tremendous growth in the last decade.
- Explains that southwest airlines faced many barriers to entry from the fierce competition of other airlines in the industry. their mission was to provide affordable air travel to those who would not normally fly.
- Explains that the short haul traveler is the backbone in which southwest was built upon. the market for short distance airline flights was large enough to allow for more flights to take place per day.
- Explains that southwest airlines' strategy of focusing on short haul passenger and providing rates as low as one third of their competitors, has seen tremendous growth in the last decade.
- Explains that southwest airlines faced many barriers to entry from the fierce competition of other airlines in the industry. their mission was to provide affordable air travel to those who would not normally fly.
- Explains that the short haul traveler is the backbone in which southwest was built upon. the market for short distance airline flights was large enough to allow for more flights to take place per day.
- Explains that southwest airlines' 737s were the lifelines that supported its success. low costs and low fares are an enormous competitive advantage, when combined with their high-quality and loyal workforce.
- Explains that southwest's extravagant features, such as not offering first class seats, and not providing meals on their flights, were some of their weaknesses.
- Explains that southwest was the first airline to establish a home page on the internet. advances in technology provided many new options for the company.
- Explains that the competitive airline industry makes it difficult for larger competitors such as united and american airlines to enter southwest's niche in the market.
- Explains that southwest airlines has stood in a unique position in the airline industry since its inception. making profits and maintaining employee job satisfaction have been the strongest aspects of their business.
930 wordsRead More - Southwest Airlinesexplanatory essaySouthwest's current strategy is to position itself as a cost leader with a focus strategy. The company's management and employees aim to cost-effectively and reliably fly large number of customers on short, non-stop flights, and to have fun doing it. They are devoted to making flying available to everyone. The company has been successful in implementing this strategy, having experienced strong growth and profitability. Southwest is now the 5th largest carrier in the U.S. in total customers. It has operated profitably for 24 consecutive years in an industry with a volatile earnings history. The main strategic issue facing Southwest at this time is to evaluate this strategy and determine its future course of action.
In this essay, the author
- Explains that southwest airlines has never deviated from its niche: short-haul, high frequency, low-fare service, all delivered with award-winning customer service.
- Explains that southwest's current strategy is to position itself as a cost leader and focus strategy. the company has experienced strong growth and profitability.
- Describes the internal strengths and weaknesses, and external opportunities and threats, based on the case study and additional references.
- Explains that southwest airlines has never deviated from its niche: short-haul, high frequency, low-fare service, all delivered with award-winning customer service.
- Explains that southwest's current strategy is to position itself as a cost leader and focus strategy. the company has experienced strong growth and profitability.
- Describes the internal strengths and weaknesses, and external opportunities and threats, based on the case study and additional references.
- Explains that the company has no baggage handling, meals, central reservations, and assigned seats.
- Explains that boeing's boeing 737s have maintenance, turnaround, and training costs contained.
- Explains southwest won the department of transportation's triple crown 5 years consecutively for ontime service, baggage handling, and least number of customer complaints.
- Explains that the company has a strong, fun-loving, employee-oriented culture. the company's mission statement focuses on these aspects of the business.
- Explains that culture begins with strong leadership. ceo herb kelleher is known for his relaxed management style.
- Explains that southwest was voted one of the "100 best companies to work for in america" by fortune magazine.
- Explains southwest implemented programs to retain employees, including the first profit sharing plan in the industry and a 401k plan that matches contributions dollar for dollar.
- States that although 84% of the workforce is unionized, they share responsibilities (e.g., pilots handling baggage) and have flexible work schedules.
- Explains that southwest shares information with all levels of employees so that they understand the company's goals.
- Explains that it was profitable in the years 1990-1992 when no other major airline had net income.
- Explains that the company has excess debt capacity, evidenced by its long-term debt to equity ratio of 0.31, to take advantage of opportunities.
- Explains that southwest's growth has been steady and planned. southwest enters new markets only when they can achieve frequent flights.
- Opines that the company's mission statement is weak and doesn't mention the southwest industry.
- Explains that southwest's competitors are offering shuttle services that compete directly with the company, operating, investing in, and forming alliances with regional carriers.
- Explains southwest's steady, planned growth strategy has only 51 cities and numerous untapped domestic markets.
- Explains that the boeing 737-700 has the ability to fly longer distances non-stop, which may change the definition of "short haul".
- Explains that the consumer continues to seek convenience and time savings. flying, rather than driving, will meet that need if the price is right and the airline is reliable.
- Explains that decreased government control in europe and asia has led to increased competition in these markets.
- Explains that southwest's ability to hold the line on costs will impact its cost leadership position.
- Explains that the largest cost component (36.9% of expenses) is labor, which could be impacted by union actions, covering 84% of southwest's workforce.
- Explains that the second largest cost component is fuel, which could be negatively impacted by economic or political events.
- Opines that government regulation could hinder southwest's ability to control costs, control fares, or enter new markets.
- Explains that carriers were limited in their ability to enter new markets prior to deregulation in 1978.
- Explains that the government recently proposed an increase in facility tax rates, which would have resulted in higher costs.
- Opines that improved telecommunications may lower demand for air travel, or may reduce demand of "discount" airlines.
- Opines that alternative forms of transportation, such as a high-speed railway, could weaken demand for air travel.
- Explains that consolidation in the industry, where large carriers buy competitors and regionals, allows them to gain access to markets without investing in aircraft or employees.
- Opines that southwest would be hurt if the public perception was that low price equates to low quality. an incident like the valujet crash could reinforce this perception.
- Describes southwest's profitable domestic expansion since 1997, and its key financial results measured as of the end of 1998.
- Argues that southwest airlines should continue utilizing a cost leadership strategy to underprice competitors and gain market share.
- Compares southwest's return on assets with the industry average of 7.45%. the company serves 52 cities in 26 states and has added flights to and from islip, new york.
1483 wordsRead More - Situation Analysis Paperexplanatory essayI can offer American Airlines a person that is loyal, committed to hard work, dedicated and is willing to go well beyond my responsibilities to achieve the goals and tasks at hand. I am committed to not only doing my job effectively but efficiently as well. I look forward to helping others when needed. I was always told, “teamwork makes the dream work” and by positively collaborating with others, goals can be achieved.
In this essay, the author
- Explains their theory on pay is that a person's salary should be reasonable and just. they understand their value, and the value that they can bring to an organization like american airlines.
- Explains that they are available to work immediately since the position with american airlines is located in dallas, tx. however, it is their current employers' policy to provide them with a two-week notice.
- Explains the best way to promote themselves is to remain patient, yet persistent throughout the process. they will make sure american airlines is aware of their interests in the production control manager position and ensure they are not just another job.
- Explains their theory on pay is that a person's salary should be reasonable and just. they understand their value, and the value that they can bring to an organization like american airlines.
- Explains that they are available to work immediately since the position with american airlines is located in dallas, tx. however, it is their current employers' policy to provide them with a two-week notice.
- Explains the best way to promote themselves is to remain patient, yet persistent throughout the process. they will make sure american airlines is aware of their interests in the production control manager position and ensure they are not just another job.
- Explains that they are currently a production planner at production resource group, llc. their professional background demonstrates they have the basic experience of working in manufacturing.
- Explains that american airlines is currently seeking a production control manager to oversee the planning, scheduling, and parts expediting required to meet the business plan of assigned repair shops.
- Explains that their biggest competition is the individuals with direct experience and background as a production control manager. they are familiar with the kind of work american airlines is seeking.
- Explains that they are a self-starter and have the ability to meet deadlines. they demonstrate strong analytical, problem solving, and multitasking skills for the production control manager position.
1139 wordsRead More