Real World Process Improvements – Electronic Health Records

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The implementation of new information technology systems into existing organisations is not a new concept as the possible process improvements for a business can be fairly obvious when compared to more traditional non-computer based systems. One sector, which for the most part is transitioning into using information systems in an attempt to improve processes, is the health sector. This report observes and analyses multiple real life cases of health care providers from the United States who have decided to upgrade from traditional paper based patient charts to computer based Electronic Health Records (EHR). The report then moves on to suggest the future of EHR systems.

It should be noted that all of the case studies observed in this report were created by the Centre for Aging Services Technologies (CAST) who describe themselves as being “focused on development, evaluation and adoption of emerging technologies” (CAST, 2012, p. 2) in the medical sector. The Centre for Aging Services Technologies is an international group made up of 400 technology companies research universities and government representatives.

The United States government describes Electronic Health Records as being “digital versions of a patients paper chart” (, 2014). Electronic health records typically include information on patients including the patient’s medical history, medications the patient takes, treatment plans, immunization dates, allergies, radiology images and test results. With this being said it would first seem that EHRs are simple data collection and storage systems but this is not the case as modern EHRs include tools to help medical staff such as nurses make decisions about patient’s care, therefore possibly leading to process improv...

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...xisting EHR systems and ultimately improve the quality of patient care through the timely access of accurate patient information.

Works Cited

Centre for Aging Services Technologies (CAST) (2012). Electronic Health Record (EHR) Implementation, Use and Impacts. [Accessed: 24 Mar 2014]. (2014). What is an electronic health record (EHR)? | FAQs | Providers & Professionals | [online] Retrieved 23 March 2014 from, (2014). PointClickCare. Enriching Lives Through Technology. [online] Retrieved 24 March 2014 from, (2014). Smartwatch Group » Top 10 Smartwatch Companies (Sales). [online] Retrieved 30 March 2014 from,
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