Rapport Case Study

1) What is rapport? How do you obtain it? How is rapport used to influence people? According to the websiteSkillYouNeed.com, “rapport is a state if harmonious understanding with another individual or group that enables greater and easier communication” (2017). Getting along well with another person or group of people makes communication more successful and infinitely simpler. Frequently, rapport transpires naturally, but it can also be built by coming to a mutual understanding and being empathetic.It affects all areas of our lives and is interconnected with social and occupational situations. Rapport is crucial in negotiations, as it helps create trust and build effective communication. There are several ways to obtain rapport. One way is

There are three characteristics of crisis: the usual balance between thinking and emotions is disturbed; the usual coping mechanisms fail; and there is evidence of impairment in an individual or group” (Responding to Trauma: Crisis Intervention Models, 2017, para. 1).The goal of crisis intervention is to reduce the psychological and physical distress that a person in crisis is experiencing and to help them return to how they were functioning before the crisis. Crisis intervention works because it deescalates the situation to allow for further assessment and treatment to solve the person’s crisis. Since individuals are more open to receiving help during a crisis so crisis intervention is critical to keep the problem from escalating

This type of negotiation is a process where each person is able to understand their role in any given situation, the needs of others involved, and mutual obligations between them. Empowerment and problem-solving are important elements combined in this process (A Practical Process for Reciprocal Negotiation, 2007). In conflict resolution, the rule of reciprocity helps ensure that neither party feels more helpless than the other and allows them to work through frustrating problems