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non- verbal communication case study
Non verbal communication theory
Non verbal communication theory
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1. With Confirmation:
A.) Angel’s parents go over the grades with her. They retain consistent eye contact with her as she tells them how hard she worked to earn her grades. They then verbally respond. “Your grades are much better than last time. I can see that you tried really hard, sweetie. We are so proud of you.”
B.) This is likely to cause a sense of joy and understanding. Angel will see that she is off to a great start. This is likely to encourage her to do even better from seeing that her parents care so much.
With Rejection:
A.) “You didn’t try hard enough. These grades are still subpar. You are going to go to march up to your room and study. We are very disappointed.”
B.) This will show an air of disapproval. This will
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The channels of nonverbal communication are the body, the face, the eyes, space, artifacts, time, paralanguage and silence.
The body communicates through general movements and gestures on any part of a person’s form. The body can be used to illustrate, affect displays, regulate, adapt and give off messages based on appearance. You can illustrate what you are trying to say with your hands. This can be used by giving the Ok sign which in America means everything is fine. Your body’s appearance can show whether you care or not. For example, if you walk into a formal job interview in sweat pants and a t-shirt it probably means you don’t care all that much about getting the job. The face communicates emotions and how intensely they are felt. This can be used to manage expression, give feedback, and can vary by culture. An example of management, would be to give a blank expression in order to hide what you are feeling. An example of facial communication varying by culture is an Italian looking very angry when displeased but a Chinese person could be much more expressionless about
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An example would be avoiding eye contact. In America avoiding eye contact when talking can show guilt or disrespect. In another country avoiding eye contact could be considered as respectful to superiors and maintaining eye contact is either an insult or challenging.
Spatial communication can demonstrate boundaries as well as show closeness. Depending on what kind of relationship you have with an individual can determine the amount of space between you. An intimate relationship for example has very a very close distance. This indicates the individuals have an extreme fondness for each other.
Artifactual communication conveys messages through objects or arrangements. An example would be the color of your clothing with meanings such as purple representing royalty or white representing purity. Color meanings can vary depending on location so it is best to know what meaning they hold in the location you are
The concept of face is referring to the socially approved self-image. It is about honor and shame belief and value systems. Facework is the verbal and nonverbal interactions we use in regards to our own social self-image and the social image of others.
Nonverbal behavior is channeled by norms and most of us abide by them without being aware of them. Physical appearance, gesture and body movement, face and eye behavior, vocal behavior, personal space, touch, scent/smell, and time are all forms of nonverbal communication behavior. Norms differ amongst various cultures, ethnic, and geographic groups. There are endless ways and forms to violate nonverbal norms, and by doing so can lead to a barrier in communication, which are problematic to distinguish.
It is amazing to see how much nonverbal communication plays such a large role in simple day to day activities. We do most without being conscious of it, as it is second nature to us. We share our thoughts and feelings with face expressions, and often feel the need to support our words with gestures to further convey our point we are trying to make. Doing this study, also made me aware of the nonverbal cues I am sending out as well. I am thankful now that I am aware of these things, I am able to have more control of the message I want to send
Also, it identifies furthermore other aspects around communication that we commonly don’t think of, for example; personal appearance. The way we display ourselves expresses volumes. Therefore, it also shapes our listening, and observation of what others are essentially communicating to us. You could be putting off nonverbal cues that symbolize something other than what you are essentially verbalizing. I will be utilizing this article for my research paper. I especially understood how it first broke everything down for myself, but there was a pure concept of understanding the material. I found this article tremendously
Your tone of voice can tell someone if you are happy, sad, angry and even nervous. Think on a time when you were a child and you knew by the tone of your mother’s voice when she called you if you were in trouble or if your secret was kept a day longer. Facial expressions can be a tell sign on if you are listening, or angry, happy, irritated and it can tell if there is something you are confused about or if you are comprehending what you are reading or hearing. Body language can tell if you are comfortable, scared, tired, excited, intimidated or defensive to name a few. Some people even say that your body language can give away if you are lying or not.
Every expression could be a valuable key of the emotion that people may feel during the communication. Based on Goodenough and Tinker research cited by Ekman and Rosenberg (2005) claims that, “… people could consistently recognize emotion in the face” (p. 11). It means people can always read the information through the facial expression during the face-to-face interaction. Eyebrows, eyes, nose, cheeks, lips, and tongue are the face elements that can communicate the state of minds such as anger, happiness, fear, surprise, sadness, disgust and neutral emotions etc. The speaker's thoughts can be ascertained by looking at his or her facial expression. Although people commonly show congruence facial expression and content while interpreting emotions; however, some people may convey incongruent expression with their statements, and it would lead different comprehension. For instance, praising other with gleaming eyes or with harried eyebrows could stand for two different implications: One is a compliment said from the bottom of one’s heart, and the other is a kind of taunt. Two fine expressions can still make a great difference. Facial expressions carry meanings and that can impact on the
“Nonverbal communication is behaviors and characteristics that convey meaning without the use of words” (Floyd, 2011, p. 179). Although commonly referred to as “body language” in popular culture since the publication of Julius Fast’s book of the same name
In addition to looking at the type of behavior displayed, we can examine the body part we used for communication, and what we mean to "say". For example, facial expressions may indicate a wide variety of feelings, ranging from depression and anger, on one hand, you such emotions as joy, delight, and exaltation on the other.
Any communication interaction involves two major components in terms of how people are perceived: verbal, or what words are spoken and nonverbal, the cues such as facial expressions, posture, verbal intonations, and other body gestures. Many people believe it is their words that convey the primary messages but it is really their nonverbal cues. The hypothesis for this research paper was: facial expressions directly impact how a person is perceived. A brief literature search confirmed this hypothesis.
Nonverbal communication complements when we are verbally communicating such as our facial expressions, gestures with our hands, stance, our physical appearance along with the way we communicate when touching another person. These actions amplify what we are communicating; this enforces the value and importance of nonverbal communication.
Good communication is an essentialvalue for successful relationships, whether personal or professional. Many researchers have stated that most of our communication is non-verbal. Non-verbal communication includes body language, facial expressions, gestures, eye contact, posture, and the tone of our voice. The ability to understand and use non-verbal communication is great skills that will help individualsconnect with others, when trying express feelings, handlingdifficultsituations and creating relationships with other in various places.Non-verbal communication is the body way of sending messages between people. These messages can be sent through emotions, gestures, engagement, voice tone, posture, and clothing.
During conversations, I have to put extra effort to maintain eye contact. One of the most important aspect of nonverbal communication is eye contact. The use of eye contact can be one of the most crucial and influential feature of our face. In America eye contact is essential “eye contact serves as a signal of readiness to interact and the absence of such contact, whether intended or accidental, tends to reduce the likelihood of such interactions”(Ruben & Stewart, 2015, 34). Eye contact shows that the person is interested in communicating with you, and has respect and appreciation for you. It gives the conversation a sense of flow. However the lack of eye contact can often seem disrespectful across culture. It is due to cultural comparison present regarding nonverbal communication. Every culture has its own altered
Harper, R, 1978. Nonverbal communication: The State of the Art. New York: John Wiley & Sons.
Found information states that “nonverbal communication is the process of transporting messages through behaviors, physical characteristics and objects”. Its how and what we use in order to express our feelings and say things. Using symbols is a way of using nonverbal communication. Also nonverbal communication is the way we use body language and gestures too. Nonverbal communication is often used unconsciously. When using the certain communication it can be misinterpreted also. There are many different categories of nonverbal communication. They are the following: Aesthetics, Artifacts, Chronemics, Haptics, Kinesics, Paralanguage, Physical Appearance, Proxemics, and Oculesics.
When we communicate, we can say a lot without speaking, through our body, our posture, tone of voice and the expression on our face all display a message. If our feelings don’t fit with our words, it is often the body language that gets heard and believed. Nonverbal communication is a rapidly flowing interactive process. Being aware and understanding the cues you may be sending along with the cues others send and pick up from your body language, may not be showing what you are really trying to communicate to others at that moment.