Quality Management: An Introduction To Quality Management

Introduction to quality management
The goal of quality management is simple the main purpose is to provide a product or service and turn a profit. According to William Proctor of Procter and Gamble, “The first job we have is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently and economically, we will earn a profit, in which all of you will share”(B). The theory of profitability is strengthened by various quality initiatives that enforce the transformation of inputs into a value added output. Additional infrastructure aside from quality initiatives is necessary to promote success. A transparent firm where all functional business roles synchronize effortlessly will promote future success.

Various quality definitions are described in the text: transcendent definition, product-based definition, user-based definition, value-based definition, and manufacturing-based definition. Each quality definition specializes in emphasizing the most important measures related to that output. Definitions also rely heavily on perspectives of the consumer of the outputs working relative to customer satisfaction. Understanding the deliverables required by the consumer is typically the simplest method for defining quality. Customers can be considered prospects, existing customers and internal customers. Less commonly discussed internal customers are imperative in evaluating quality. Internal customers are stakeholders, employees, or shareholders. In any business function customers are at the heart of the operation.
The motive for a customer focused approach is the judging of quality. In the eyes of a consumer is imperative. Understanding the customers’ needs and expectations is the most difficult part of the assessment in my prior experience this is the most difficult part of the quality assessment. My personal work experience is sales orientated and a large part of my job is to determine the customers’ definitive needs. It’s not uncommon that the customer does not fully understand