¥ Operations refers to the transformation processes of business and may involve the production of goods or the delivery of services It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit and the administration of business practices to create the highest level of efficiency possible within an organization. When operations are managed well, it makes the function of all other departments easier, and likewise, when operations are managed poorly, all other departments suffer. ¥ Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest domestic and international airline. It was originally called the Queensland and Northern Territory Aerial Services …show more content…
It is Australia’s largest domestic and international airline. Although it is primarily a passenger airline, air freight is also a central part of it’s core business. Other Qantas operations include catering, tourism and e-commerce dedicated to transport and travel. QANTAS also provides low cost, value-based flights under its subsidiary brand, JETSTAR ¥ CCA is one of the largest bottlers of non-alcoholic ready-to-drink beverages in the Asia-Pacific region and one of the world’s top five Coca-Cola bottlers. CCA's diversified portfolio of products includes carbonated soft drinks, spring water, sports and energy drinks, fruit juices, iced tea, flavoured milk, coffee, tea and SPC Ardmona and Goulburn Valley packaged ready-to-eat fruit and vegetable snacks and products. It has grown to be a high profile business, being the number one cola, water and sports drink brand in Australia …show more content…
The use of technology has directly affected QANTAS’ production costs via the reduction of labour costs. For instance, online booking and check in which has effectively reduced staffing requirements Via the adoption of waste minimization tactics such as recycling, energy efficient lighting, water saving devices, energy efficient materials and sustainable design QANTAS has been able to lower their production costs. QANTAS received an award in 2012 for its efficient environmental practices. ¥ Differentiation refers to how services are customized to meet the specific needs of users of those services. All services tend to be customized to varying degrees although some aspects of services can be standardized through the creation of strict processes. Differentiation doesn’t just refer to the approach of competing on cost but also by adding features to differentiate or make its product/service unique from its
Adopting a strategy of differentiation makes firms provide products and services what are distinct in some way valued by customers.
Sustainable operation: Established business requires sustainable operations for achieving its goal. Qantas annual review, (2010) states that sustainable environment in business can manage short and long-term risks create opportunities and make a profit margin for the shareholders, customers, Employees and community. Qantas priority is to make a recognition and build reputation. Qantas airways is a premium transporter giving high performance in national and international market. Time management and customer satisfaction is the main aim of the Qantas group (Qantas,
Differentiation: by focusing on those activities associated with core competencies and capabilities in order to perform them better than do competitors. The key point of this strategy is to create something that customers feel as being unique.
Analysis of the carbonated soft drink (CSD) industry shows that there are 2 important players i.e. Concentrate Producers and Bottlers. Focusing on the downstream of the supply chain it is to be pointed out that concentrate producers incure relatively low fixed costs with respect to production plant, staff, equipment and R&D as the concentrate is produced of a more than 100 years old formula and relatively cheap raw material (e.g. caffeine). Concentrate is shipped to bottlers which incure relatively high fixed cost with respect to plant, equipment and staff and which add carbonated water and high fructose corn syrup to the concentrate, bottle or can, package and ship it to the respective retailer. Besides that CDS hold a big stake in the direct delivery of concentrate to diverse fountain accounts like McDonalds, Burger King etc.
Operations management is that part of a business organization responsible for planning and coordinating the use of the organization’s resources to convert inputs into outputs. The operations function is one of three primary functions of business organizations; the other two are marketing and finance. The operations function is present in both service-oriented and product-oriented organizations. Operations decisions involve design decisions and operating decisions. Design decisions relate to capacity planning, product design, process design, layout of facilities, and selecting locations for facilities. Operating decisions relate to quality ass...
Operations refers to the transformation of raw materials(inputs) into finished products(outputs). The operations process is one of the key business functions and is a crucial component to business success. Like every business, Qantas is affected by many internal and external influences requiring it to have effective strategies to respond to these influences. Businesses that are able to adopt and utilise effective operational strategies are able to quickly adapt and either reduce or take advantage of these influences that impact the business. The effectiveness of these strategies can measured by Qantas’ performance and whether or not it is able to hold it’s competitive advantage. How well these strategies respond to the influences on operations will determine the level of success that Qantas achieves.
This Qantas website offers clear and beautiful layout of its content, allowing the customers to clear grasp the information presented. The splitting of the content into specific categories such as plan, book, fly, frequent flyer, Qantas for business and about Qantas allowed the viewers of the website to immediately find the specific thing that they want. Underneath the main categories there are specifications of available deals that the Qantas offer to their members once they sign up. Overall the content layout and the design of this website is easy and friendly as it is easy for the customer to find what they want. It also combines precise deals for the customers and a pleasant layout.
The beverage industry is highly competitive and presents many alternative products to satisfy a need from within. The principal areas of competition are in pricing, packaging, product innovation, the development of new products and flavours as well as promotional and marketing strategies. Companies can be grouped into two categories: global operations such as PepsiCo, Coca-Cola Company, Monster Beverage Corp. and Red Bull and regional operations such as Ro...
According to Aquilano, Chase, and Jacobs (2005), "Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services" (p.19).
Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation, development, production and distribution. It deals with all operations within the organization. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc.
Operations management focuses on carefully managing the processes to reduce and distribute products and services. Related activities include managing purchases, inventory control, quality control, storages, logistics and evaluations. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how the operations management is carried out in an organisation depends very much on the nature of products or services in the organisation, for example, retail, manufacturing, wholesale and etcetera.
What is an Operations Management? The specific breakdown of operations management comes from reading chapter 1 of the online textbook titled Operations Management. Further explained in the book, operations services are products of the transformation of inputs to outputs. Manufacturing products differ from providing services in seven factors: degree of customer contact, uniformity of input, labor content of jobs, uniformity of output, measurement of productivity, production and delivery, quality assurance, and amount of inventory (Operations Management, 2004, p.6). Operations management includes many processes, all of which should be considered thoroughly by the manager.
Operations management is not confined to only one industry, nor permitted to manufacturing companies. All organizations in the public and private sectors, such as hospitals, hotels, airlines, and insurance companies, need to manage their operations more carefully.
This competitive advantage has been rendered sustainable as other players have found it difficult to catch up with the company's competitive strategy. In spite of this clear advantage, it was noted that the company faces some challenges being the world leader in soft drink distribution. The canning and bottling of the product which is done in many countries have now fallen into the hands of independent companies, thus it becomes hard for a given company to control the quality of the packaging
As the world 's largest manufacturer and distributor of non-alcoholic beverages, Coca-Cola is certainly no stranger to global marketing. Established in the US, Coca-Cola initiated its global expansion in 1919 and now markets to more than 200 countries worldwide. It is one of the most recognizable brands on the planet and also owns a large portfolio of other soft drink brands including Schweppes, Oasis, 5 alive, Kea Oar, Fanta, Lilt, Dr Pepper, Sprite and PowerAde. Despite this, Coca-Cola often struggles to maintain its market share over its main rival PepsiCo in some overseas markets, particularly Asian countries.