Proposing an IT Help Desk at State University

Proposing an IT Help Desk at State University

*Works Cited Not Included

In today's world of technology computers have become part of everyday life. In the business environment computer systems has to be in place for the business to even think of competing in the world marketplace. With this in mind colleges and universities have to prepare their students for the dynamic technology that lies ahead of them. There are so many administrators, facility, and students using computers on university campuses today, where can they reach for help if there are technical problems? The manufacturers, and wait several days for a response? They're fellow classmates that maybe are having the same problems? In this fast paced environment there is a better solution, On campus help desk support. This paper will trace the project plan, staffing, equipment requirements, and estimated cost to establish a workable help desk support environment for State University.

PROJECT PLAN

 The State University Help Desk will support, Administrative staff, Facility, University resident and commuter students.

 The population of State University that will be served are Faculty & Staff (420), Students (3000).

 The Help Desk will be staffed by: (1) Help Desk Administrator (Head of CIS Program, (2) Resident Technician (paid full-time employee), and will hire 15 students to assist with the daily operations of the Help Desk.

 NOTE: The majority of the Help Desk Staff will be State University students in the process of achieving their degrees in computer science. The Help Desk will ensure that their academic endeavors have precedence over and roles or responsibilities that they may have in assoc...

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 BETWEEN SUMMER 2000 AND FALL 2000 purchase all furniture and computer equipment, hire full-time Computer Specialist, ask for CS student volunteers, and discuss testing and implementation of project with Help Desk Administrator.

 BETWEEN WINTER 2000 AND SPRING 2000 web integration project using FootPrints software for help desks. Testing, Testing, Testing.

 Future Accessibility Plans. Upon completion of the web integration project, using the simpler Student issues database as a test bed, modifications will be researched to provide bi-directional web access to the databases.

 The initial help desk will be up an running by Fall 2000.

To be successful in today's world you have to be ready for the ever-changing work environment; hopefully, with the new State University Help Desk in place this change will be a little easier.