Problem Resolution Case Study

Importance of Problem Resolution in Businesses

All businesses rely heavily on their customers in order to stay in business. The customers are individuals and groups that buy goods and services an organization produces. They are the most important people to satisfy in a business because, without customers, businesses would not be able to make a profit, pay salaries to managers or wages to employees. This means every business must strive to satisfy every guest, but this can be difficult since not every guest is the same. For this reason, you will face some customer complaints. The purpose of this paper is to inform why the problem resolution process is crucial for a business because depending on how the problem was resolved, you can either keep

Therefore, the problem resolution process is very important for a business to take seriously. Depending on how the problem is handled, customers will be able to look past the problem and continue doing business with your company. By understanding the importance of problem resolution, as a future owner/operator of a travel and tourism business, I will be able to alleviate any problems that arise before, during and after the transaction. Also as an owner, I can use the problems that come up and learn from them. It gives my future business and I an opportunity to improve on how to handle certain situations more efficiently from past

When people are buying a concert, for example, they are buying an “entire experience” (Bagdan, 2013) that they can’t physically take home with them. For this reason, customers will go online, read reviews and do some research. People will want to know what they should expect and how others felt about it from past experiences. So it is very important for businesses to carefully handle issues that may arise, most of the time customers “simply want their expectations met.” (Bagdan, 2013) It is difficult to sell intangible goods and services when people tend to have different expectations, but by accommodating the guests with to their needs can help meet their expectations. Therefore, consequences of not adopting this orientation would end in shutting down a business or losing lots of money. Customers are the source of revenue for all businesses and if the complaints aren’t handled in a satisfied manner, they can post bad reviews, stop returning and tell friends and family about their bad experience. Also “bad news travels quickly” (Bagdan, 2013) since it’s a nature for people to vent to other, which will give the business a bad