Principles Of Total Quality Management (TQM) And ISO Standards

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4. Principles of Total Quality Management (TQM) and ISO Standards
Total quality management is a management system of organization that involves all employees in continual improvement and is oriented on customers. This approach was developed by such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran. TQM uses next principles (Westcott 2013):
• Customer-focused.
• Total employee involvement.
• Process-centered..
• Integrated system.
• Strategic and systematic approach.
• Continual improvement.
• Fact-based decision making..
• Communications.

In 2015 last versions of standards ISO 9000 “Quality management systems - Fundamentals and vocabulary” (ISO 2015a) and ISO 9001 “Quality
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In 2015 more than 9 000 companies and 3 000 non-businesses from 170 countries participate in this global initiative (https://www.unglobalcompact.org/what-is-gc/participants/search?utf8=%E2%9C%93&search[keywords]=&search[sort_field]=&search[sort_direction]=asc). To reach sustainability goals, UN Global Compact published “SDG Compass – The guide for business action on the SDGs” (Compass 2015) which shows companies how they can align their strategies as well as measure and manage their contribution to the realization of the SDGs.
Correspondences of the ISO standards and UN Global Compact principles to SD areas are shown in Fig.2.
Fig 2 - Correspondences of the ISO standards and UN Global Compact principles to SD areas
Table 1 presents some links between 2030 Goals, ISO standard, Lean Production and Global Compact principles.
Table 1 – Common features of 2030 Goals, ISO standard, Lean Production and Global Compact principles
2030 Agenda Goals ISO Standards,
TQM Principles Lean Production Principles Global Compact Principles
G1 - End poverty in all its forms everywhere ISO 26000 – Guidance on social responsibility Labor
Human Rights
G2 - End hunger, achieve food security and improved nutrition and promote sustainable agriculture ISO 22000 family - Food safety management Environment
G3 - Ensure healthy lives and promote well-being of all of all ages ISO/DIS
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