Phoenix House Case Study

Ethical Conduct Policy Phoenix House is committed to responsible corporate behavior. This governs the way the organization interacts with key stakeholders: clients, business partners, referral sources, contract holders, state regulators, donors, employees, vendors and the communities in which programs are operated. It impacts how the organization conducts activities related to service provision, human resources, marketing, fundraising and business affairs. It is the policy of Phoenix House that all employees, volunteers, interns, consultants, and board members will follow a strict code of ethics which sets forth specific legal, professional, and moral standards. Certain core values apply regardless of position. Additional codes address practices

It is therefore essential that all employees accept responsibility for maintaining Phoenix House’s excellence in this area. All employees, volunteers, interns, consultants, and board members will be informed of the code(s) of ethics in writing. Phoenix House, its Board, and its staff hold the highest moral, legal, and professional standards for their conduct and services. Phoenix House, its Board, and its staff maintain respect both for the privacy and the well-being of the persons served by the organization. Phoenix House strives to enhance the principles of competency, accountability, responsibility, non-discrimination and

Staff shall maintain appropriate boundaries and shall guard the individual rights and personal dignity of clients.

n. Staff shall be knowledgeable about disabling conditions, demonstrate empathy and make available physical, sensory and cognitive accommodations whenever possible that allow clients with disabilities to receive services or make appropriate referrals.

o. Staff shall espouse objectivity and integrity, and maintain the highest standards in the services.

p. Staff shall maintain respect for institutional policies and management functions of the agency and will contribute to improving such policies when it will better serve the interest of the client.

q. Staff who supervises others accept the obligation to facilitate further professional development of these individuals by providing accurate and current information, clear expectations, timely evaluations and constructive consultation.

r. Staff who are aware of unethical conduct or of unprofessional modes of practice shall report such inappropriate behavior to the appropriate authority.

s. Staff shall recognize the need for ongoing education and training as a component of professional