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When was technology introduced into the world of business
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It has been four years since I first set my foot in this corporate world with Tata Consultancy Services - amongst the top 10 technology firms in the world. I started as a Test Analyst for a program called Galaxy. This program was a colossal leap by a UK based bank -Lloyds Bank into the digital world whereby targeting to cater all customer functions online. On the retrospection my professional career, all my major accomplishments have been related with this bank
My first accomplishment was a magnanimous success of an initiative that I handled as a Teat Analyst for the bank. For projects of this scale, managers usually are hesitant to allocate any fledgling to a complex functionality. Surprisingly, I was made to be a part of a challenging and complex functionality. The proposition was to allow the bank customers to service their Mortgage Accounts online. The bank had thousands of existing customer data on various systems that were to be modified which introduced a big risk. The project went through erratic changes in requirements and implementation and thus the need for a fool proof t...
This book details the “adventures” of Jim Barton, the head of Loan Operations for IVK, Inc. Barton was the head of Loan Operations until his boss, CEO Carl Williams, asks him to become the CIO in order to help turn the IT department around. The only disadvantage is that Jim does not have any kind of background or extensive knowledge of IT.
Later that year remembering this assessment got him out of a tricky situation. In fact, this experience gave the risk-taking virus and he decided to do his summer internship at “Congo Equipment” in Lubumbashi, D.R. Congo. He was given the opportunity to lead a central IT project. At the first team meeting, he was lost and impressed by the variety of origins- Europe, South Africa, Congo, Arab countries…- and fields of expertise- accounting, mechanics, logistics, and sales- surrounding him. However, as soon as he realized that he could speak each player’s native language and understand most of the technical issues he got closer to everyone and they were fully contributed to the project. This way, he transformed their distinctive features into valuable assets for the project to succeed. As a result, the deliverables were so impressive that Othmane was offered a managing position a year before he even
When asked about their success, Director of Client Services, Chase Welles, states, matter-of-factly, “It’s our ability to integrate a uniform, company-wide, back-end database and e-commerce platform with various front end designs customized to regional marketplaces that differentiates us from less well-diversified interactive organizations.” He then pauses to take a breath.
TATA is known as one of the oldest companies worldwide which was founded in 1868 by an Indian man called Jamshedji Nusserwanji Tata. The Tata company is one upon many of the popular businesses in India that operates in over 100 countries with services such as communications, information technology, engineering, materials, services, energy, consumer products and chemicals. These services are shown through the Tata companies which include Tata Steel, Tata Motors, Tata Consultancy Services, Tata Power, Tata Chemicals, Tata Global Beverages, Tata Communications and Indian Hotels. Tata has also acquired some of the most famous companies which include the Tata tea-Tetley, Tata Steel–Corus , Jaguar and Land Rover (Thite, M. 2013 and ColdFusion 2015). ???? REF This report will investigate Tata’s approach to corporate social responsibility, sustainability and the tactics they use to manage the culture and diversity of employment.
The rules of engagement remain the same – service, satisfy and retain. But succeeding in an omni-channel world requires unified systems, data flows, analytics, cross-channel visibility, consumer information and knowledge management. In developing countries like India and many others in Asia, one needs to also keep traditional methods of customer service alive and intact since digital adoption is not as widespread as it is in the west. For the next at least 5 years, we need to keep the traditional approaches alongside the digital revolution. The capacity of the company to combine the 2 approaches and keep them working seamlessly will become paramount in their growth
The growth of the service sector in recent decades has been referred to as “a wonder of human history” and commensurate to both the agricultural and industrial revolutions alike (Spohrer and Maglio 2008, p19). It cannot be denied that technological advancements have played a vital role in this dramatic evolution. Technology has not only transformed the nature of services but also the means in which firms connect with their customers (Zeuthaml and Bitner 2000). It has enabled the development of new services, created new means of delivering services and has facilitated customers and firms to receive and administer improved, more accessible, efficient and customized services (Wang et. al 2013). Developments in communication technologies and most notably the internet have removed the traditional boundaries of geographical location and time and even created a whole new previously unimagined virtual marketplace; “the marketspace” (Bhakkad and Patil 2014). Although these vast technological advances have undoubtedly had a positive impact on the service industry, one must not be oblivious to the negative, downsides that also exist. This paper will elaborate further on the positive impacts looking at some emerging trends and also look at some of the negative impacts and how firms must be aware that technology is not an automatic recipe for success. The paper concludes with a quote from American writer Irene Peter “just because everything is different doesn't mean anything has changed” looking past these technological advancements and the transformation of the service sector, one thing remains unchanged; customers still want their needs and expectations to be satisfied from their service encounters in whatever form they come (Bitner 2001).
This scenario is used to show that accountants of today must continue to seek training opportunities on new and emerging technological advances. Continuing education is important in many professions, but is especially important in the accounting field. According to an interview with Mats Olsson of Sweden, who is a member of the International Federation of Accountants (IFAC), Small and Medium Practices Committee (SMP) by Giancarlo Attolini, who is the Chair of IFAC: We need to be more open-minded about emerging technologies as our work will likely become more computer-based. Ultimately, what differentiates one accountant from another is not their ability to manage IT, but rather their ability to better communicate with clients, to use the time saved by technology to develop client relationships and become a successful, trusted business advisor. (Attolini, 2014, quote by Olsson) Accountants who fail to stay in step with technology will find themselves out of step with their peers and clients.
My great grandfather was called to do special projects because of his unique skill of creating braces. He was called to do a special project at the zoo. A baby elephant fell into a moat that surrounded the elephant area. The baby elephant had sprained his leg when he fell. My grandfather made a brace for this baby elephant and he was able to recover from his fall.
When Ratan Tata retired he was hailed as the backbone,the man who significantly enhanced the Tata group in terms of global footprint,profit,turnover and stock market value. Needless to say that his career would become the subject matter of courses in years to come in business schools.
The first task of a business is to decide on a product or service to develop. As stated above, there are many markets that can be considered in developing said product or service; however, I have chosen to stick to the market that is constantly growing and evolving on a day to d...
I completed my Bachelors of Engineering in Information Technology at Prabhu Dayal Memorial College of Engineering in 2008.My bachelor’s degree has provided me with a strong foundation of theoretical concepts in Computer Science and since then I have been working in the Information Technology industry. I have six years of experience in the IT field in severa...
... projects. These projects have left me with a deep impression of how the real world situation is going to be like. Hence, I feel fortunate to have taken this module.
To remain competitive and employable in the twenty-first century workplace, society today must conform to the changing demands. Technology is one of the principal driving forces of the future; it is transforming our lives and shaping our future at rates unprecedented in history, with profound implications, which we cannot even begin to see or understand.
My interest in the field of information management was triggered when I began developing small projects. As a group, we designed and developed a few mid-term projects in third year of engineering – a banking system portal, a website for my college, and a training and placement office software. I was the lead in developing a hotel management system, which was awarded the “Best Project” prize at the intra college project competition. These projects made
Advances in technology have changed businesses dramatically, in particular the communication and information technology that are conducted in firms, which changed the appearance and pace of businesses over the past few decades. ICT in particular, has evolved a lot over the past 30 years; important information can be stored in computers rather than being in drawers enabling information to be transferred at a greater volume and speed (Guy, 2009). ICT has also expanded various forms of telecommunications and workload conducted in businesses, internet examples of this include: e-mails can be used to communicate with others...