Metropolitan Bakery Case Study

707 Words2 Pages

1. The video discusses some performance management linkages between organizational strategies and employee performance.

a. Describe at least one example where an organizational strategy of Metropolitan Bakery is reflected in performance management and leads to organizational outcomes.

Metropolitan Bakery has a set performance appraisal method with open evaluations; that allows feedback from both the manager and employee. For employees the evaluations are done on every three month basis, six month basis and then one year. During an evaluation the manager and employee has the time to discussion job performance rather good or bad. Also giving praise to good work ethics and areas that need improvement. Along with evaluation Metropolitan Bakery …show more content…

A performance drive organization culture approach is particularly important when evaluating CEO performance because companies want to hold top leaders accountable for corporate outcomes and motivate them to improve operational and financial results. Metropolitan Bakery is big on letting their employees know their performance expectations and every employee is accountable for their own actions. If one employee goes above and beyond for a customer; that customer in return will most likely give good feedback about the company. In return the managers will most likely give that employee praise and some sort of reward for their performance. The employee is then giving other employee examples of the company expectations. A performance driven organizational culture focused on results and contributions. Also after an evaluation some company 's give raises. The employee that has good performance is most likely to get a high raise than an employee that is always being told they need to improve and show more dedication. It would not be rare for all employees to get the same raise especially if their performance is totally different. This allows employees to desire to perform better because there is a reward in …show more content…

The behavior-based information focuses on specific behaviors that lead to job success. Behavior appraisals tend to be based on job analysis, and they tend to be tailored for specific jobs. It requires the manager to evaluate the employee 's behavior that they have physically observed. Reliance on behaviors can also lead to an emphasis on processes underlying effective performance. Providing feedback about behaviors and processes can be instructive and useful because it can help employees to understand how to improve their performance. The results based for jobs in measurement are easy and obvious. Focusing on the results has the advantage of emphasizing the most objective measures of performance available. Results are usually tied to specific goals, which have added benefits. Feedback about the results is even more useful if it includes information on how to improve future performance. Metropolitan Bakery is constantly observing their employee 's which allows the managers to give performance information on the employee 's behavior. They also keep accounts of the good and bad customer feedback; as well as on punctuality, showing up and appearance which allows the managers to give performance information on employee 's

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