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Effective communication and patient care
Effective communication and patient care
Effective communication and patient care
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Patient value doesn’t stop there; feedback is always necessary. In 2013 and 2014, a survey was conducted to learn what do patients value more in the healthcare industry. “The focus groups consisted of men and women of various ages, and all of the groups were racially and economically diverse. Overall, they said the they will rather have more compassion in healthcare. Patients want to feel the hence of warmth, respect, openness and caring. Patients feel if someone is going to be their physician, he or she should know their name and something about them. This also help with the patient- doctor relationship as mentioned before. Patients will like the physicians to be smiling and looking at them in the eye. Direct eye contact is a sign; of full
Due to the increasing financial implications, patient satisfaction has become a growing priority for health care organizations, as well as transitioning the health care organization’s philosophy about the delivery of health care (Murphy, 2014). This CMS value based purchasing initiative has created a paradigm shift in health care in which leaders and clinicians must focus on patient centered care and the patient experience which ultimately will result in better outcomes. Leaders and clinicians alike must be committed to the patient satisfaction. As leaders within the organization, these groups must be role models and lead by example for front-line staff. Ultimately, if patients are satisfied, they are more likely to be compliant with their treatment plans and continue to seek follow up care with their health care provider, which will result in decreased lengths of stay, decreased readmissions, increased referrals and decreased costs (Murphy, 2014). One strategy employed by health care leaders to capture the patient experience, is purp...
The perspectives of GPs in the hospital depends on their trait. What they are after is getting proper training on the job and working in a friendly environment with good atmosphere which is the key to providing quality service to
I realize this is a bit strong, however, we live in a time (and a country) that provides “sick care” more often than “health(y) care” and unfortunately there is a stigma attached to medical care and it is a negative. This can be changed, but it Healthcare workers in some regard are providing a service, a service to patients, and a service to help other healthcare workers diagnose and treat their patients. When we are surrounded by a caring and encouraging healthcare team, a trusting relationship can then be built and provide better outcomes. The change needs to start with the individual, and eventually it can be spread to others such as peers and patients and inspire them to continue the cycle of bucket filling. Rath references many situations where customer service representatives are always negative and “scare the customer off for good.” I have seen this happen in my past career and also have witnessed this happen during my time as a nursing student. It is not an uncommon thing to hear how night nursing staff is often unpleasant and the issue is often skirted and
The current health care reimbursement system in the United State is not cost effective, and politicians, along with insurance companies, are searching for a new reimbursement model. A new health care arrangement, value based health care, seems to be gaining momentum with help from the biggest piece of health care legislation within the last decade; the Affordable Care Act is pushing the health care system to adopt this arrangement. However, the community of health care providers is attempting to slow the momentum of the value based health care, because they wish to maintain their autonomy under the current fee-for-service reimbursement system (FFS).
To start implementing this framework, one need to understand and acknowledge that every patient is not only different from one another, but a unique individual. Assumptions and stereotypes about a specific cultural group must be avoided, along with personal biases (Murphy, 2011). Furthermore, actively listening and fully engaging patients’ can improve nurse-patient communication and enhance patient outcome.
Does your head hurt, does your body ache, and how are your bowl movements? After a head to toe assessments, touching and prodding, the physician writes up a prescription and explains in a medical jargon the treatment plan. As the short consultation comes to a close, it’s wrapped up with the routine “Please schedule an appointment if there are no signs of improvement”. This specific experience often leaves the patient feeling the “medical gaze” of the physicians. Defined by good and good, the medical gaze is the physicians mentality of objectifying their patient to nothing more than a biological entity. Therefore it is believed that the medical gaze moves away from compassionate and empathetic care, thus leaving patients feeling disconnected from their physicians. In order to understand how the medical gaze has stemmed into patient care, I begin with observations of a Grand Round, lectures for the progress of continuing medical education of physicians. There are expectations of physicians to be informed of cutting edge medical procedures and biotechnology since it can result in a less aggressive and more efficient treatment plan of patients. As I witness the resident physician’s maturation of medical competence in during a Surgical Grand Round at UC Irvine Medical Center, it has shifted the paradigm of the medical gaze and explains how competence is a form of compassion and empathy in patient care.
.... Each day your will leave a lasting impression on the people you interact with. By providing care and communicating with your patients, you will foster not only trust but also you will heal not only your patients’ bodies but their minds too. The sense of gratification felt from such service is unparalleled.
Non-verbal cues weigh heavily regarding patients’ ability trust doctors; they need to believe the doctor exhibits empathy for their situation. For instance, failure to initiate eye contact suggest coldness and a lack of interest. (Gartland, p. 23) Furthermore, many patients believe doctors are arrogant. (Gartland, p.23) A despondent child in Duke’s Pediatric Emergency Department belted at a resident, “You think you know everything!” Patient mistrust intensifies as a result of the doctors’ pretentious tone. Again, despite the personal nature of their profession, doctors frequently pontificate. (Gartland, p. 25) Physicians’ boastful tone suggest that the patient’s opinion is no longer important. Consequently, patients lose aith in the doctors’ ability to cater to their specific
2. The twin problems of the health care industry as viewed by society are cost and access. First of all, the cost of getting health care is very high and it is getting higher each day. This has been mostly caused by the combination of high cost and an increase in quantity of services provided to the communities. The other problem involves access to health care. American enjoy limited or no access to health care. Many efforts have been done to reform this, but still but still many people are left without access to the care. These two problems are related due to the fact that if the health care industry gets to high off course people no longer will be able to have any access to it. The higher prices are, the lower access people have to it.
They should feel that they are cared for by friendly, approachable, available, helpful and informative staff who can listen to them, offer them advice, protect their dignity, anticipate their anxieties and act in appropriate ways.” (Proctor). She explains the importance of patient and caregiver communication, as well as, the characteristics to portray towards a patient. When a nurse shows respect and acknowledges the patient that shows they are willing to have an open relationship to give quality
I have had the opportunity to work alongside a diverse and extensive number of doctors and nurse practitioners, among other health professionals, which has exposed me to different ways of practicing, different work ethics, skills, and abilities. I know what patients typically consider to be desirable and undesirable traits of health professionals.
I am the first one in my family to go to college, I have been living my life showing respect to others with one basic principle to “always do my best no matter what it takes to be fair, honest and be responsive to everyone’s needs”. I learned through my career to be dependable, self-confident, humble, and honest and show respect and a positive attitude at all time. People that I interact with always told me that I have the ability to inspire others and the makeup of a leader. Being humble, caring, and compassionate are among my personal values. I know that my greatest strengths rely in the way I treat my patients, showing empathy, sympathy, patience and professionalism. I learned that developing a trustworthy patient/nurses relationship is very important in the management of patients care. I personally believe that a nurse needs to have high integrity and to continue to strive to stay up-to-date and knowledgeable to be able to provide utmost quality care to the patients.
Healthcare professionals in the medical office should be friendly and open. Patients entering the medical office should be greeted immediately with a smile and having a gentle touch also let the patient know you care. “Healthcare professionals in a medical office are held to a higher standard than most professions because they are dealing with the dignity of patients and the ability to be healed” (Wolff). Educating the staff to be professional in the medical office represents the office as being excellent in patient care. Patient-centered care success is required by the whole office which is treatment and patient experience, from the time they enter the office until they leave.
I find it very interesting that the Center for Medicare Services (CMS) has begun to include the patients experience when determine what providers will receive in the form of reimbursement. CMS's addition has led hospitals to incorporate customer service initiatives whose goal is to improve the patient experience, with varying degrees of success (Mazurenko, Zemke, & Lefforge, 2016). The following were found to be important predictors of patient satisfaction: effective interdisciplinary relationships, adequate nurse staffing levels, high-quality and good-tasting food, minimal wait times, and hospital cleanliness. Most of the patient complain about these varies things throughout their stay at the hospital. CMS making hospital focus on
Patient satisfaction is evaluation of distinct health care dimensions such as hospital staff behavior, doctors conduct and friendliness, availability of right service at right time, efficiency and outcomes. The ability of any organization to satisfy its customers are most easily realized when those expectations are managed so as to be consistent with the product and processes provided (Friesner et al., 2009). Many studies have demonstrated that private hospitals have higher overall health care quality than public