Patient satisfaction: The nurse’s role
Our one main purpose, as nurses, is most importantly patient care. Nurses know that the need of others is why they are brought onto this role. Although, there are times where patients are dissatisfied with their care. Whether, it is the lack of communication, an issue with the doctor, other staff, or the nurse? What could we do to satisfy patients in there time of need?
Patients are cared for by many healthcare personal, but the nurse is there when they are at their worst state. It could be when they are experiencing a bad day, when they have just been given bad news, or when the are filled with joy because the test came back negative and they are closer to getting out of the room, that was once filled
There are three significant characteristics related to nurses’ job satisfaction: intrapersonal relationships between nurses, the opportunity to provide quality patient care, and the organization of nursing work. (Houser et al. 2012) The following characteristics are pertinent to not only the nursing staff but also the patients under their care. The quality of care is the deciding factor if the patient will ever return to their institution again. The care the nurses provide needs to be exceptional. It needs to exceed or meet up to the needs of ones own expectation of care. Nurses who work together and help each other succeed in the time of a stressful situation, whether its on a day to day basis or if its long term, develop the greatest bonds with the best intrapersonal relationships. This could give the sense of acceptance and make the working environment not as stressful. Intrapersonal relationships are important in a working environment. They facilitate participation and discussions of concerns, improvements and praise amongst the nursing staff. Studies in the nursing literature have suggested relationships between formal shared governance structures and outcomes including work environment satisfaction, and financial implications. (Houser et al.
Although nurses do not wield the power of doctors in hospital settings, they are still able to effectively compensate for a doctor’s deficits in a variety of ways to assure patient recovery. Nurses meet a patient’s physical needs, which assures comfort and dignity Nurses explain and translate unfamiliar procedures and treatments to patients which makes the patient a partner in his own care and aids in patient compliance. Nurses communicate patient symptoms and concerns to physicians so treatment can be altered if necessary and most importantly, nurses provide emotional support to patients in distress.
In fact, it is important to the patient’s healing. Before a patient comes to my floor, I look up their history and reasons for admission. This is the gathering or pre-orientation phase. The orientation phase for the bedside nurse would be when the patient arrives on the floor. The nurse introduces their self to the patient and begins establishing trust. The nurse asks the patient questions to see what their expectations are and clarifies the expectations of the hospital or unit. The nurse then explains the plan of care to the patient and answers any questions. In the working phase, the nurse is the patient’s advocate and addresses any problems the patient has. The nurse assures the patient they will research any problems and find out the answers as quickly as possible. Once the nurse finds the answers, he/she relays the information to the patient and the family. He/she may give the patient educational materials, show them a video or simply provide an explanation from the provider. During the resolution phase, the nurse provides discharge information. He/she answers any questions related to discharge and provides the patient with instructions post discharge from the hospital. If the nurse has established a relationship and trust with the patient, the hospital stay and discharge should leave the patient confident that they are well enough for discharge home or to a facility.
A diverse range of elements affects patient experiences in relation to the quality of nursing care. However, nurses often have to reconcile systemic biases with their desire to provide nursing care that 's based on patient needs and preferences. Establishing autonomy over their own practice in order to improve patient experiences is considered optimal.
Nurses have many different roles which include promoting health, preventing illness, and the daily care of patients in all different kinds of settings. It is important for nurses to treat the whole patient and address not only the acute concern but all factors that contribute to the patients’ health and well-being. We are each responsible for our health, and it is the role of the nurse to help their patients be accountable for their health. Nurses have also to ensure
In most aspects of life the saying “less is always more” may ring true; however when it comes to providing quality care to patients, less only creates problems which can lead to a decrease in patient’s quality of life as well as nurse’s satisfaction with their jobs. The massive shortage of nurses throughout the United States has gotten attention from some of the most prestigious schools, news media and political leaders. Nurses are being burnt out from their jobs, they are being overworked and overlooked. New nurses are not being properly trained, and old nurses are on their way to retirement. All the while the rate of patient admissions is on the rise. Nurses are reporting lower satisfaction in their job positions and hospital retention rates are at an all-time low, conversely this is affecting all patients’ quality of care. As stated in the article Addressing The Nurse Shortage To Improve The Quality Of Patient Care “According to an Institute of Medicine report, Nurses are the largest group of health care professionals providing direct patient care in hospitals, and the quality of care for hospital patients is strongly linked to the performance of nursing staff”.
Patient satisfaction with nursing care and compliance with treatment is a topic that is heavily researched. The problem of decreased patient satisfaction is of great significance due impart to the fact that the level of patient satisfaction coincides with the level of compliance on medical advice, prescriptions, and directions given to patients (Johansson, Oleﰀni, & Fridlund, 2002). Patient satisfaction and compliance is a substantial problem in nursing because there is a large correlation with what patients’ perceive of nursing care and their perception on the quality of care received. Research has indicated that in order to increase patients’ participation
Nurses not only provide care but they play many other roles. For example, nurses are considered a communicator, teacher/educator, counselor, leader, advocate and collaborator (Taylor, Lillis, Lynn and LeMone. 2015). As a caregiver, nurses provide physical, emotional, intellectual, and spiritual needs. In addition, as a caregiver, nurse integrates the roles of communicator, teacher, counselor, leader, researcher, advocate, and collaborator to promote wellness through activities that prevent illness (Taylor et al. 2015). The primary role of a nurse is providing care to patients. One positive behavior a nurse should have is keeping boundaries between work and personal life. If a nurse is having a really bad morning at home, she shouldn’t express her emotions while she is working with patient. The patient and the coworkers don’t need to suffer because a nurse is having a bad day. Another positive quality every nurse should have is good working habits. They should come to work at least half an hour early so they can get organized and prioritize their work before starting the shift. In a health care setting, everyone works as a team. It’s very important to help each other out and also ask for help when
Registered nurses treat patients in varying health care settings. According to the Bureau of Labor and Statistics (2016-17), registered nurses “ provide and coordinate patient care, educate patients and the public about various health conditions, and offer advice and emotional support
When I first decided to come to college for nursing after staying in university for three years, I had an argument with my parents because they were not happy with my decision. My parents just wanted me to finish rest of my degree and they thought that it did not make sense to go to college for diploma, and not complete the university degree. However, I just wanted to complete my nursing diploma in the same amount of time that I can finish my degree in the university because I always wanted to be a nurse.
Nurses are an equally important part of each client’s life. Nurses provide stable care to each client, answers their questions, gives medications and treatments, and assists with medical procedures. They also have the responsibility to explain to clients and family members what they should and should not do as they go through treatment and recovery. Nurses must quickly respond to patients needs. Every individual nurse has his or her own unique way of caring. There are so many ways to show caring that the possibilities are never ending. Nurse’s support, comfort, and help allow the patients to recover to the best of their ability. Their experiences in dealing with different patients that have unique situations on a daily basis helps the nurses become better caregivers. Therefore, every nurse is capable of demonstrating care in their respective environments.
The nurse should understand the patient’s health situation and provide care that will best suit the patient’s situation. This could include allowing the patient to express his or her feelings about anything and the nurse just lending an ear and being there for the patient.
I have always had a passion for nursing. As a child, I watched my mother getting up early, putting her scrubs on and headed out the door for a 12 hour shift. She was always content, and at ease to go for a long shift and even overtime at times. I love the fact that after work, she would always come home, satisfied with the day no matter how hard it was for her. She would sit and tell my brothers and sisters how she enjoyed the conversations that she had with her patients and what impact she had on their lives that day. Listening to these stories as a child, I knew that I wanted to become a nurse and listening to the same stories and helping people, making their day feel better. I wanted to follow my mom’s footsteps. At the end of a long shift, it is a rewarding profession, knowing that I am saving people’s lives, making them comfortable when they are near of dying, advocate and teaching them. As nurses, we care for patients through illness, injury, aging, health. We also promote health, prevent diseases and teaching the community; that’s what I love about nursing. I believe that this is the right profession for me because I have all the qualities that a nurse should possess when
Enhancing the nursing quality of affective support, health information, decisional control and professional/technical competencies heightens patient satisfaction with nursing care. Personalized nursing care maximizes patient satisfaction and facilitates positive patient outcomes, which directs researchers to detect the uniqueness of the nurse patient relationship as satisfaction with nursing care predicts overall satisfaction with the hospital experience which results in a good reputation, a greater market share of the patient population, compliance with healthcare regimens and better health outcomes. By highlighting the importance of patient satisfaction in the healthcare market today, it is vital that nurses continue to find ways to measure and improve patient satisfaction. By thorough research in this area, knowledge about patient satisfaction with nursing care will expand, the nursing discipline will continue to mature, and patient satisfaction will be
The career i chose is a branch of the medical field. I chose a career in nursing, more specifically the career path of a registered nurse. This career consists of providing care for people of all ages and helping them with managing their conditions. I chose this career because my mother is an rn and my family has a strong presence in the medical field. It is important to understand the education or training requirements, skills, or talents needed, salary, benefits offered, and the duties for a particular career when making this decision.
Robbins and Judge (2013) described job satisfaction as positive feelings about a job, resulting from an evaluation of its characteristics. A person with high level of job satisfaction holds positive feeling about his or her job, while a person with a low level holds negative feelings. Job satisfaction can be influenced by a variety of factors. Opkara (2002) stated that factors such as pay, the work itself, supervision, relationships with co-workers and opportunities for promotions have been found to contribute to job satisfaction. These are supported with findings from several researchers such as Kamal et. al. (2009), Nguyen et. al (2003), Rao (2000) and Maike et.al. (2010). It has been