Patient Satisfaction Measures In Nursing

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Patient Satisfaction Measures Studies used a mixture of measures and with different phrases to address the process or the outcome of patient satisfaction (Laith Alrubaiee, 2011). Nursing Nursing is a profession with different categories of nurses who provide nursing care. Nursing is also explained as interpersonal in nature, which means that it exists through interaction between human beings (Me llish & Paton, 1994:4). This definition means that nursing can only exist through interaction. The nurse interacts with his/her patients – for example when taking a nursing history from patients – and with other health team members as they give report to each other when they change shifts. The nurse should possess knowledge and skills to ensure attainment of organizational goals. Nursing Staff Nursing staff may consist of different categories of nurses such as registered nurses, staff nurses, and auxiliary nurses (Mellish & Paton, 1999). In Rwanda, Nursing staff are professionals who provide nursing care and registered with the National Council of Nurses and Midwives of Rwanda (NCNM). Nursing service Nursing care is the part of the total health organization which aims at satisfying the nursing needs of the patients/community. Nursing services include the management of the nursing service as well as nursing and nursing assistant staff. This also includes nurses in intensive care and intensive treatment facilities as well as dialysis wards; also students and ward secretaries, as far as they are counted in the staffing of wards with nursing staff. Hospital Hospital means any facility which has an organized medical staff and which is designed to provide health care, diagnostic, and therapeutic services and continuous nursing care primarily t... ... middle of paper ... .... These factors are essentially linked to job content, which means they are intrinsic to the job itself. Herzberg analyzed and classified the factors such as achievement, recognition, work itself, responsibility, advancement, and Growth (Herzberg et al., 1993). Hygiene factors Compared with the satisfiers or motivators, they found the factors which cause low jab attitude situations or job dissatisfaction. These factors are extrinsic to the work itself and such as company policy and administration, supervision, salary, and working conditions, status, job security, interpersonal relations ( with peers, subordinates and superiors), personal life (Herzberg et al.,1993). Relationship with co-workers Interaction between individual and superiors, peers, and subordinates. These relations can include either working relationship or purely social relationship on the job.
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