Patient Interview Paper

People all over the world enter health care facilities and hope to be taken care of in an effective, sufficient and safe manner. Patients want to know that their health care provides care for their well being and want what is best for them. They wish to be cared for in a way that demonstrates that they are the most important person in the room. Sometimes not all patients get the kind of care that they expect and most importantly deserve. I am happy to say that the patient I interviewed (patient C) had a pleasant experience during their time at their health care facility. I am sharing this story because people should know that there are medical personnel that care for patients the way Patient C’s health care team cared for her. Patient C’s trip

They arrived at the ER and were seen immediately, first by a nurse. The nurse brought patient C into a room and started by introducing herself followed by asking the patient to explain what happened (Personal communication, Sep. 25, 2016.). The nurse also name checked the patient by asking for her full name and date of birth (Personal communication, Sep. 25, 2016.). The nurse kept patient C calm while waiting for the doctor to come to her room. The nurse respectfully addressed the questions asked by the patient’s parents with full attentiveness (Personal communication, Sep. 25, 2016.). Patient C had questions of her own like if she would feel any pain during the stitches and what it is like to get stiches. The nurse assured Patient C that she was going to be okay (Personal communication, Sep. 25, 2016.). The nurse’s attention was always on the patient and her family. Throughout the time the nurse spoke to the patient she remained calm and did not act frantic, as that would have made the patient anxious or scared. According to Vertino (2014), nurses who use interpersonal communication techniques can help reduce stress in their patients (2014). This technique was used by the patients nurse and was effective in calming her nerves and making her feel safe. Patient C also noticed that the nurse never broke eye contact with her (Personal communication, Sep. 25,

25, 2016.). Patient C shared with the nurse that she is afraid of needles, so she asked if she would help distract her (Personal communication, Sep. 25, 2016.). The nurse was happy to help keep her mind occupied by asking her questions like what her favorite food is and what she likes to do for fun (Personal communication, Sep. 25, 2016.). the nurse and the patient continued to chat during the stitching of her finger (Personal communication, Sep. 25, 2016.). This meant a lot to Patient C because the nurse wanted to help make her comfortable and relaxed. At the end of her visit at the ER she thanked the nursing staff and doctor for being so kind to her. Patient C was grateful for the experience she had at this