Papa Johns Target Market

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Pizza in the United States is big business. Popular pizza food chains such as Pizza Hut, Domino’s, Little Caesars, and Papa Johns are all fighting for the same “pizza loving” customers. The pizza business is very competitive as companies create promotions to try to lure customers into eating more pizza more often. Savy marketers are crunching data stored in information systems to creativly target customers via various forms of mass media. The major media channels used are television, various e-commerce web sites, printed flyers featuring coupons and radio ads. Pizza companies are now leveraging new smartphone application technology by rolling out slick mobile applications. The smatphone apps are customized to simplfy the pizza ordering process. …show more content…

“In 2010, it was game-on for Papa John's. [They] entered a 3-year agreement with the NFL and Super Bowl (“Papa John's Story”). The owner, John Schnatter, is featured in his own TV commercials. Parterning with sports teams and professional players has allowed Papa John’s to increase their sales and market share. Papa John’s has also entered the e-commerce application markey by rolling out a new mobile web site that allows efficient pizza ordering. Pizza Hut also has an e-commerce web site but they have been experimenting with expanding their business by catering to a particular customer segment.
Recently, Pizza Hut attempted to reinvent itself my catering to a specific customer group but it has apparently backfired. In a recent article, “to appeal to millennials, the brand changed its menu to include gourmet customizing options like Peruvian cherry peppers, toasted Asiago crust, and honey Sriracha sauce…Sales have continued to slump since the turnaround” (Lutz). This proves that simply having information systems and technology alone will not sustain market share over the long run. A company must continue to evolve their products and services to keep their customers from moving to the

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