Outsourcing America

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Many who call companies such as Disney or travel agencies like Interval find problems with those who answer the telephone. Why is this? It is mainly due to the fact that the people who answer the telephone have very heavy accents. Most Americans do not expect this. Due to the fact that they are in America, they expect that an American will answer the phone. This is not the case. Running a corporation in America has become very expensive. Therefore, companies go where they can get cheap labor. In countries like India and China, it is very easy get people to work for pennies a day. So when people call certain companies, their call is going to a call center half way around the world. Many Americans get upset at this and they have all right to be. Outsourcing has disastrous effects on the economy. Something must be done. To solve the recent onslaught of economic problems caused by outsourcing, the United States government must lower the cost of running a corporation in this country. Outsourcing has many problems. One major problem with outsourcing is the language barriers. People in different countries speak different languages, naturally, and have different ways of saying things. This could lead to big problems for the company. If the customer and the employee do not understand each other, it could lead to poor call handling qualities. The customer will have to constantly ask the employee to repeat what he or she is saying and could lead to frustration. Even if the employee speaks English, they have a very heavy accent. Also it is wise to consider the fact that English adopted by other countries is very different form the English that Americans speak. Just like British English is considerably different from American English, Chines... ... middle of paper ... ...People can work for them as many hours as possible and gladly accept the money that the company can afford. Outsourcing has it’s pros but it would be a lot better if jobs were created in the United States instead of being shipped to foreign countries. It also could be fixed if the right people are alerted and the citizens do all they can. Works Cited Mankiw, Gregory. “The politics and economics of offshore outsourcing.” NBER Working Paper Series. 1239 (2006): 1-53 McCray Shawn. “The top 10 problems with outsourcing implementations.” April 2008: 1-12 Medical Product Outsourcing. Satcey Bell. October 2006. 22 Mar 2012 PRLOG. Press Release. 11 Feb 2011 22 Mar 2012 United States. Bureau of Labor statistics. U.S. had 3.1 million green goods and services jobs in 2010; 2.4% of total U.S. employment. 22 Mar 2012

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