Organizational Systems Are Dependent On Human Behaviors

737 Words3 Pages
Reinforcement Theory Organizational systems are dependent on human behaviors. From executive level to line staff employee’s behaviors have the propensity to both shape effectiveness and ineffectiveness. Therefore, human behaviors within an organizational setting can view as both positive and negative influence on the environment and one’s performance. Thus, part of the role of managing employee behaviors, both positive and adverse is through the use rewards, and punishments (Pender, 2009). Thus, from a psychological perspective, Behaviorism is the theoretical construct in that focuses on facilitating or reinforcing a particular or expected a behavioral outcome. More specifically, the arena of Behaviorism Reinforcement Theory explains how behaviors are conditioned to stop or continue. Therefore, when addressing employee behavioral changes, there are three ways in which management seek to change behaviors. First, employees experience rewards when a behavior is favored toward a positive outcome relating to the employee’s performance or and organizational outcome. On the other hand, punishments work in the opposite way to change behaviors. Pender states that “punishment is a consequence of behavior that reduces the probability of further occurrences of the act” (p. xx). Behavioral Reinforcement Methods Feedback While primary reasons for behavioral changes are used as forms of rewards, and punishment, and how these actions are carried out varies based on such variables as the employee negative and positive behavior, the frequency of the behavior, and the results of the action. For example, one way to manage behaviors at the organization where I work is through feedback. In my roles, as a consultant, a coach giving and receiving feedba... ... middle of paper ... Meaning, that evening if you meet your individual service goal, the final performance bonus would be calculated based on the final accumulative service goals of the entire department. Knowing that my bonus could be negatively impacted by others bad service, I found myself going above and beyond to support my colleagues to provide exceptional service. One way, I would encourage my employees is by demonstrating to them how to maintain certain client groups. In the field of behaviorism by allowing other to see my favorable behaviors, I am modeling behavior (Pender, 2009). Thus, this process motivated me as an individual as well as most of our department support one another to ensure our clients were receiving excellent service. Reference Pinder, Craig C. Work Motivation in Organizational Behavior, Second Edition, 2nd Edition. Psychology Press, 2009. [MBS Direct].
Open Document