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The importance of effective communication in the work setting
The importance of effective communication in the work setting
The importance of effective communication in the work setting
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The discussion here will be held around North east based claims company We Can Group. To understand this analysis and what it will hold, we need do define organisation itself and why are they created. As Bratton et al. (2010, p. 279) defines ‘organizations are created to produce goods or services to pursue dominant goals that individuals acting alone cannot achieve.’ As well, this company was created for the same reason, to provide service to customer/consumer. Moreover, services they provide are different from what people usually imagine, but without industry of claims, people would be paying for goods and companies' interest in relation to goods, with no possible way to get the interest back. However, like any company in any industry, organisation has to have a structure and a variety of strategies of how to tackle different situations in organisational life. According to Mullins (2010, p. 542) ‘structure provides the framework of an organisation and its pattern of management.' Analysing, this Mullins statement, gives an understanding that the structure in the organisation help to determinate who will have the power of decision making and also it will describe most of the job roles. As Buchanan and Huczynski (2010, p. 453) articulate ‘the purpose of organization structure is first, to divide up organizational activities and allocate them to sub-units; and second, to co-ordinate and control these activities so that they achieve the aims of the organization.’ It is notable that both theorists agree with the purpose of the structure and that it is important to have one. However, there are points of consideration in relation of creating a structure of the company, and as Mullins (2010, p. 552) states ‘structure should be designed, ...
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... external environment does not have a vast influence over it, as much as, the internal environment.
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Organizations must operate within structures that allow them to perform at their best within their given environments. According to theorists T. Burns and G.M Stalker (1961), organizations require structures that will allow them to adapt and react to changes in the environment (Mechanistic vs Organic Structures, 2009). Toyota Company’s corporate structure is spelt out as one where the management team and employees conduct operations and make decisions through a system of checks and balances.
An organisation does not exist in a vacuum. It exists in its environment, which provides resources and limitations.
Thompson, P & Mchugh, D 2002, Work organisations: A critical introduction, 3rd edn, MacMillan Palgrave, New York, viewed 4 April 2014, http://site.ebrary.com.ezproxy.uow.edu.au/lib/uow/docDetail.action?docID=10038997&p00=organisational+behaviour.