2. General theory
2.1 Corporate strategy
It is a combination of all the strategies that an organization should develop. It contains the following:
a.) Marketing strategy
It is the process that guides all the resources of an organization to the optimal opportunities. In order to manage that, it uses a variety of strategic models like 3Cs, 4Ps etc.
b.) Operation strategy
It refers to the plans of the operations function to support the business strategy.
c.) Finance strategy
It contains all the necessary financial programs to help the corporation to make a profit. The most important sector is the accountant activities.
2.2 Definition of Operation Management
Operation Management is the procedure of organizing and controlling of the business activity in order to provide goods and services to the customers ( Encarta, 2005 ). It contains many processes that should be considered thoroughly by the manager. Specifically, contains the following:
a. Forecasting, b. scheduling, c. managing imentory, d. capacity planning, e. motivating and training the personnel, f. assuring quality.
2.3 Timetable of Operation Management
a.) Industrial Revolution
- Began in Great Britain and spread throughout Western Europe, Northern America and Japan. An important event was the invention of steam engine, in 1764, by James Watt that changed the character of production. From that moment the industry would use only machine power in order to produce goods. In the 1800s electricity power and gasoline engine, advanced the production.
b.) Post – Civil War period
- Increase of capital and production capacity, expansion of urban workforce, creation of an effective transportation system.
c.) Taylorism
A management theory for the workflow. The main aim was to improve ...
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...r the staff. According to Juran (1964), ten are the steps that develop the quality:
1. Building awareness for improvement, 2. setting goals for improvement, 3. organizing in order to reach the goals, 4. providing the necessary training and education, 5. carrying out projects in order to solve every problem, 6. reporting progress, 7. giving recognition, 8. communicate the results, 9. keeping score, 10. maintain momentum.
d.) EFQM Framework
The EFQM model contains nine steps for the success of TQM. First five steps concern the procedures that an organization has to follow and the next four the results of these procedures. The steps are the following:
1. Focusing on results, 2. focusing on customers, 3. constancy of purpose and consistent visionary leadership, 4. training employees, 5. continuing learning, 6. develop partnership, 7. social responsibility procedures.
operations management is the management of that part of an organization that is responsible for producing goods and/or services.
The criteria are designed to work in an integrated way to achieve a system of performance excellence. For example: Leadership; Strategic Planning; and Customer and Market Focus, link together to emphasize the importance of leaderships ' focus on strategy and customer satisfaction (Shields, 2013). The criteria are written as a series of questions that can help an organization to gain knowledge of itself.
Following the steps only goes so far and defining the elements of the plan is essential for success as well. These elements would include: 1) recruitment to find talent 2) assessments to evaluate how the leadership is doing in their jobs 3) performance management to make changes as necessary to the plan 4) succession planning to eliminate gaps 5) career planning to help develop the leader for their next position 6) development of leaders to fill the gaps.
• Strategic management involves both strategy formation, called it content) and also strategy implementation, called it process.
Key Point #2 Cost management investing in the future of your employees for long term
innovation, create consciousness to increase competitiveness, develop relationships that encourage trust, and encourage action through inspiring employees.
during this time brought about huge gains in productivity. Wether it was the power loom, steam
Strategic planning is done by the highest levels of an organization that goes threw three major phases. These phases include the formulation phase, the implementation phase and the evaluation phase. () These all play a great role for making the best possible way to carry out an action. The formulation phase is when a plan is initially developing and thought about as a way to help a business. The implementation phase is when the plan that was thought of is carried out. The evaluation phase goes over the success or failure of the plan and what could be changed and what shold have been done on the first place that could have helped the plan work. In order to come up with a plan, there must be a reason for it. This is known as the m...
The ten concepts are taken from Module 1- Personality development and Team spirit , Module 3-Good human relation and Attitude, Module 5-Scientific training and Division of work, Module 6- Motivating employee , Module 7-Team work and Module 8- Health Protection and Life style.
Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation, development, production and distribution. It deals with all operations within the organization. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc.
These are summarized as; constancy of purpose, adopt the new philosophy, cease dependence on mass inspection, end the practice of awarding business on the basis of price tag alone, improve constantly the system of production and service, institute training on the job, institute leadership, drive out fear, breakdown barriers between departments, eliminate slogans, exhortations and targets for the workforce asking for zero defects and new levels of productivity, eliminate work standards (quotas) on the factory floor, institute a vigorous program of education and self-improvement and finally put everybody to work to accomplish the transformation (Deming,
The control process is the process to make sure that, whoever is in controlling in the company that the company is going to the right direction the management and operations controls the company is in the right condition before, during and after the control process. The strategy control is concerned about the strategy is being implemented, detecting problems areas and suggesting that the strategy is right or not right, making adjustment necessaries. Operational control is the oppositte of strategy control. Operations Control make sure the actions based on operating control have been implications for strategy controls.
•Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Operations management is not confined to only one industry, nor permitted to manufacturing companies. All organizations in the public and private sectors, such as hospitals, hotels, airlines, and insurance companies, need to manage their operations more carefully.
Operations management strategies play an important role in any organization to achieve organizational goals. An organization uses these operations strategies to maintain and control all its operations...