Nursing Work Environment In Nursing

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HCAHPS and Nursing Working Environment
Patient satisfaction is a key element in improving the quality of health care services. It became the core value of most of health care organizations. Furthermore, patient satisfaction is a critical element for how well patients perform, as well as a clear link between patient outcomes and patient satisfaction scores was identified especially after the public release of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. There are many factors that play a major role in achieving patient satisfaction, one of them is nursing care. This paper describes the relationship between HCAHPS and nursing work environment.
Patient satisfaction has been associated in the research
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The atmosphere of the work environment is critically significant for both patients and nurses. It deeply influences the clinical related issues at different levels from the safety of patients to job satisfaction of the nurses. Work environment issues, such as nurse staffing, are strongly linked with patient outcomes. For example, if the nursing working environment is not convenient and comfortable for the nurses, that could result in more job dissatisfaction which ultimately might increase the probability of near misses and sentinel events such as medication…show more content…
The poor nurse work environments and staffing levels associated with patient dissatisfaction in this study have been associated and linked previously to nurse burnout. Job-related burnout is described by (Maslach.C,1986) as a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment. In addition, better hospital nurse working environments have been linked primarily with higher job satisfaction and lower nurse burnout, and to lower mortality and morbidity rates.
The new findings of this research supplied further evidence signifying that improving nurse work environments in hospitals could result in improved patient outcomes, including better patient expectations and
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