Non Verbal Communication
Xu, staples and Shen define nonverbal communication as “facial expression and body language” and further mentions that communication is a reciprocal process between 2 or more people relaying understanding, ensuring the output is acknowledges and correctly conveyed. Video three’s interview indicates poor non verbal communication between 4:36 and 4:54. The Nurses’ body language is closed, leaning over the interview documents, not facing the patient, nor making eye contact. There are no hand gestures or head nodding to let the patient see visual signs that the communication is being clearly conveyed and comprehended. The Nurse is distracted, twisting her hair in disinterest. While the nurse does use vocal acknowledgement while scratching her head saying “oh yeah, ummmm”, there was no recall of what was said by the patient to confirm a mutual understanding. The nurse has effectively omitted 10 seconds of interview, causing a breakdown in communication, spanning content, observed reaction, facial expressions and body language which may have lead to required vital medical history. In order for non verbal indicators to be improved in this scenario, the nurse is required to provided undivided attention to the patient. Leaning toward the patient is a posture signifying empathy and a good attitude (Xu, Staples &Shen 2010). The nurse is required to make a commitment to be entirely engaged in the patients communication to ensure that the messages is conveyed accurately, refraining from performing other tasks such as writing or hair twisting while the patient is speaking. Facing the patient, and maintain eye contact, smiling, assuring nods, and touching will enhance the non verbal plane of patient- nurse communicati...
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... opposing opinions regarding the patients catholic lent rituals as seen between 1:30 and 1:40 of the interview is clearly making the patient unsettled. While it is acknowledge that the interview is purely for study purposes, which is usually conducted in a routine and automatic nature, trust and respect but still be conveyed by the nurse. The nurse would improve the interview by acknowledge and praising the patient for her lent endeavours, and utilising less provocative emotive syntax. When rephrasing or clarifying facts, using neutral syntax such as diet or intake over slang or taboo words such as “junk”, should be avoided to ensure no offense is sustained by the patient. In order for the interview to be conducted in a therapeutic manner for the patient, the nurse must remain nonjudgmental, respectful, and capable of demonstrating empathy and compassion.
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
The purpose of this paper is to explore why non-verbal communication is an important tool for professional practice. Some of the aspects of non-verbal communication are facial expression, eye contact, posture, orientation, proximity, touch, fine movement, gross movement, dress, setting and direct work (Egan 2002). [The Skilled Helper/ People Skills] In my opinion non-verbal communication is a very important tool when working with clients. For example, in a professional setting a client could be telling you they are fine and they aren’t afraid yet they could be shaking or looking around nervously. The non-verbal prompts that clients give out subconsciously or consciously give us, as professional workers clues to how the person is really feeling even if what they say using verbal communication isn’t the same as the non-verbal prompts. Thompson (2009) says that in addition to the words we speak, we give very powerful messages through non-verbal communication and our body language ...
Communication and interpersonal skills are closely related in the nurse-to-client professional relationship. There are several different types of communication in professional nursing. They are written communication, verbal communication and nonverbal communication.
Interpersonal communication skills are key in developing an effective ‘nurse- client relationship.’ Body language can say a lot about a person. When talking to patients it is important to be facing them with shoulders, hips and toes in their direction. It is also important to use eye contact. This lets the patient know that the nurse is listening and engaged in the conversation. If a nurse does not use eye contact and sits on an angle with their arms crossed, it will make them look uninterested. This makes the patient assume that the nurse does not
Literature Critique This literature critique reviews Catherine McCabe’s article, Nurse-patient communication: an exploration of patients’ experiences (McCabe, 2002). She has obtained many degrees related to health care (Registered General Nurse, Bachelor of Nursing Science, Registered Nurse Teacher, and Master Level Nursing). She has many years of experience and is currently teaching at Trinity Center for Health Sciences. As stated in the title, this study will review the patient’s interactions with nurses in relation to their communication. This study used a qualitative approach, as stated within the article, by viewing the life experiences of the participants.
two or more people; this is something that we do all the time. It is
The main claim to this paper, is to prove, to have effective communication with patients and their
Emotional Intelligence And Reflective Practice Are Integral Component Of Building A Therapeutic Relationship In Nursing
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
There are four ethical principles that can be applied to issues surrounding nurse-patient communication. These ethical principles include Autonomy, Beneficence, nonmaleficence, and Justice. In communication, these principles are important when communicating between the nurse and the patient. Without the principles, ethical issues could result which could be damaging to the nurse-patient relationship as well as result in legal ramifications. Nurses must understand each of these principles when communicating with a patient.
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
The ability to communicate effectively is an essential skill that plays a crucial role in the profession of nursing. Through ineffective communication, language and attitudes, the video entitled “effective communication in nursing” suggests that correct professional nursing practice positively affects health outcomes and patient care. The Australian Nursing and Midwifery Council (ANMC) National Competency Standards for the Registered Nurse, under the domain of Collaborative and Therapeutic Care, closely relate to the issues presented in the clip. From the perspective of the nurse, patient and health outcomes, Competency 9.1, 9.2 and 9.4 are examined to support the importance of suitable nursing practice and patient-centred care.
Good communication is an essentialvalue for successful relationships, whether personal or professional. Many researchers have stated that most of our communication is non-verbal. Non-verbal communication includes body language, facial expressions, gestures, eye contact, posture, and the tone of our voice. The ability to understand and use non-verbal communication is great skills that will help individualsconnect with others, when trying express feelings, handlingdifficultsituations and creating relationships with other in various places.Non-verbal communication is the body way of sending messages between people. These messages can be sent through emotions, gestures, engagement, voice tone, posture, and clothing.
Due to the information and instruction we received prior to participating in these patient interviews, there was several positive aspects of my interaction with my assigned patient. First, when moving onto a new question I would often reiterate part of the patient’s previous statement to both show that I was attentively listening and to justify the reason for asking that following question. An example of this was after briefly mentioning his wife, I asked “Speaking of your wife, how does she and the rest of your family support you through your medical treatments?” Positive aspects of my non-verbal communication include maintaining focused eye contact, maintaining a close, but appropriate distance between myself and the patient, and leaning forward with my hands together to express interest and support for the patient when they were talking. I also emulated the patient’s facial expressions as to have appropriate facial expressions when they were talking to me.
Some examples of the supportive communication includes smiling, leaning towards the patient (proxemics), making eye contact, and using a warmer tone of voice when speaking. The unsupportive nonverbal communication included no eye contact, minimal facial expression, and a cold tone of voice. This shows that nonverbal communication is not only a very important aspect of communication in general, but contributes to the overall well being, or discomfort of others as