The purpose of this paper is the formal interview of Nurse Betty to evaluate and illustrate her communication and relationship building skills. Communication and relationship building is one of the five core domains of nursing leadership ("Nurse Executive Competencies," 2015, p. 2). The nurse leader must possess all five domains to be an effective leader: Communication and relationship building; knowledge of the health care environment; leadership; professionalism; and business skills. Nurse Betty has been a nurse manager for multiple years in the Jewish Hospital health care system. She started her career as medical surgical nurse and soon after went to work in the emergency department and that is where she found her passion for the nursing …show more content…
584). Nurse Betty combines the management aspect of leadership with a positive relationship between staff members and medical providers to create a caring team approach. She has utilized the strengths from her experienced nurses and the medical providers to create treatment protocols. The creation of standing orders and triage orders was a collaboration of the medical providers. Nurse Betty has been part of the emergency room improvement committee that is in place to improve the day to day operations of this critical care environment. Her input into the committee has raised satisfaction scores to one of the highest emergency room in the KentuckyOne Health System. Nurse Betty as a manager has excellence conflict resolution skills and has nurtured a positive outlook in the emergency department. The emergency room is a high stress environment with large outspoken personalities. Tempers can flair up from time to time and with Nurse Betty at the helm cooler heads usually …show more content…
A level of trust and mutual respect must be in place for the emergency department to operate appropriately. “Teamwork and inter-professional collaboration are a requirement for efficient, safe healthcare delivery”(Glymph et al., 2015, p. 183). A relationship must be built on trust and knowledge of the desired goal and mission. Nurse Betty has worked diligently with the medical director to create such an environment and culture in her emergency department. She has collaborated with the medical providers and the health care staff to foster a positive attitude and a winning team. The medical providers looked at all of the various complaints that come into the emergency department and created triage orders for the majority of the most common and critical complaints. The triage orders are in place to allow a nurse to initiate care from the onset of care. A nurse cannot place an order without verbal or written permission but with these triage orders in place a nurse can begin to direct the patient’s care. The protocols and triage order sets are in place because of necessity and because of trust. The medical providers trust the critical thinking and care provided by the nursing staff. Nurse Betty has had a great deal to do with the incorporation of preset orders and policies. She has been a liaison between hospital administration and the health care
We strive to provide high value care. Nurses play an enormous role in providing this care. We must provide safe and quality care while communicating with our patients. We do this through hourly rounding on patients to ensure all needs are met. Showing compassion to her patients can help improve both mental and physical health (Bramley, & Matiti, 2014). Spending this time allows us to get to know our patients and create a deeper connection with them. Nursing managers also make daily rounds to check on patients and ensure they are receiving the best possible care. Their complaints and suggestions are taken into consideration allowing them to be included in their care. Managers tracked these complaints to allow for staff
I found your post interesting, having worked in an emergency department during my paramedic years. In my career as a nurse working in a clinic on occasion we must send a patient to the emergency department. I always call to speak with the charge nurse to provide report prior to just sending the patient, often I am on hold for greater than 15 minutes. This often results in the patient arriving at the ER before I can give report. Adding to this the charge nurse on more than one occasion is calling me on another line to ask why the patient it there! However, from past experience I do know how busy the ER can be at any given time.
Process Excellence in the emergency department is a team collaboration that has a focus of interest for improving quality of care for patients. Team collaboration in health care is recognized as a group of health care workers from different disciplines working together on a common goal. This particular “multidisciplinary” (Finkelman, 2012, p. 336) team meeting was a collaboration of team members that included: the Emergency Room (ER) Director, ER physicians, and ER nurses, ER Head Health Unit Coordinator, ER Business Manager, Senior Process Excellence Coordinator, Director of Information Management, and the Senior Marketing Specialist. This team’s purpose aims to organize a team approach to care for patients treated in the emergency department and focuses on the care approach that provides continuity of care to patients. This focus on the patient is aimed to provide not only a higher level of patient satisfaction, but also to improve professional satisfaction by developing approach by emergency room staff to provide care as team collaboration. This process excellence team has been meeting for over two years in hopes of this goal being reached. This paper aims to help the reader gain a better understanding of this specific team collaboration, the roles of its members, and the communication methods utilized.
1.Casida, J., & Parker, J. (2011). Staff nurse perceptions of nurse manager leadership styles and outcomes. Journal Of Nursing Management, 19(4), 478-486. doi:10.1111/j.1365-2834.2011.01252.x
There was inappropriate staffing in the Emergency Room which was a factor in the event. There was one registered nurse (RN) and one licensed practical nurse (LPN) on duty at the time of the incident. Additional staff was available and not called in. The Emergency Nurses Association holds the position there should be two registered nurses whose responsibility is to prov...
Hospital administrators will charge nurse leaders with ensuring that patient positive outcomes prevail while also controlling overhead. Nurse leaders are specially trained just for this task. Clinical Nurse Leaders are the experts that America’s patients will rely on to keep them safe and healthy in hospital settings.
The intent of this paper is to analyze interviews with a staff nurse and a nurse manager. The interview questions revolve around what the nurses perceive as the main communication issues at work. More specifically, the communication issues with patient communication, communication with colleagues and communication with leadership/administration. This paper will also list three actions that would improve communication in response to the issues raised during the interviews.
According to Yoder-Wise (2011), “Leadership is the use of personal traits to constructible and ethically influence patients, families, and staff through a process in which clinical and organizational outcomes are achieved through collective efforts” (p. 612). The following paragraphs will explain components of leadership of an anonymous healthcare facility.
As a nurse in a psychiatry emergency room, the staff must collaborate for the safety of patients and staff. There is a triage process that must be followed when a patient comes to the Psych ED, security takes any electronic devices, keys, purses, lighters, knives, wallets, etc. A nurse takes a mini-triage, which determines whether a patient needs to go to the medical ED side, if the patient is cleared to go to the Psych ED, the nurse must then decide whether to place the patient in a locked involuntary area or unlocked voluntary area. Any patient that goes into the involuntary waiting area must be searched, and go into a patient gown. Once there the patient must be seen by a nurse, then by a doctor. If a patient is agitated to the point of
Leadership at times can be a complex topic to delve into and may appear to be a simple and graspable concept for a certain few. Leadership skills are not simply acquired through position, seniority, pay scale, or the amount of titles an individual holds but is a characteristic acquired or is an innate trait for the fortunate few who possess it. Leadership can be misconstrued with management; a manager “manages” the daily operations of a company’s work while a leader envisions, influences, and empowers the individuals around them.
Leadership is all about having the right amount of heart and determination to help make a difference in someone’s life. It takes certain qualities to be considered a good leader. A leader should want to help inspire others to make a change and to be the best that they can be. A true leader does not need to feel powerful, instead they empower those around them. Throughout my life I have come across various leaders who have made an impact on my life. It takes a very special person to inspire and touch people’s lives. Leadership is so much deeper than having power and bossing people around.
An organization’s mission, vision, and philosophy determine the goals the company seeks to achieve and describes the structures used to reach objectives. The mission statement speaks to the relationship the organization has with the community by linking its actions to the people it serves. The vision statement gives details of the organization’s purpose and values to employees and customers. The philosophy defines principles and overall beliefs that guide the organization in reaching its goals (Current Nursing, n.d.). For this paper, I will describe the mission and vision statements of my organization, discuss how my role supports the mission, discuss pros and cons of the nursing department’s structure, and give examples of how nursing could
In healthcare it is very important to have strong leaders, especially in the nursing profession. A nurse leader typically uses several styles of leadership depending on the situation presented; this is known as situational leadership. It is important that the professional nurse choose the right style of leadership for any given situation to ensure their employees are performing at their highest potential. Depending on which leadership style a nurse leader uses, it can affect staff retention and the morale of the employees as well as nurse job satisfaction (Azaare & Gross, 2011.) “Nursing leaders have the responsibility to create and maintain a work environment which not only promotes positive patient outcomes but also positively influences teams and individual nurses” (Malloy & Penprase, 2010.) Let’s explore two different leadership styles and discuss how they can enhance or diminish the nursing process.
Leadership is defined by Northouse (2013) as a transactional experience between persons whereby one individual influences a group of individuals who have a mutual goal. Leaders may hold authority attributed to them by the group, substantiated by how they are regarded, whether or not they have positional authority. In contrast to management, where the goal is to provide order through control, leadership is concerned with producing change through transformation and practical adjustments (Northouse, 2013). Because of the nature of nursing, its obligation to promoting health and healing of people, nursing leadership concentrates change efforts based on human needs and concurrently ponders the needs of administrations largely because they understand the interrelatedness of the two influences.
In today’s society, leadership is a common yet useful trait used in every aspect of life and how we use this trait depends on our role. What defines leadership is when someone has the capability to lead an organization or a group of people. There are many examples that display a great sense of leadership such being an educator in health, a parent to their child, or even a nurse. In the medical field, leadership is highly used among nurses, doctors, nurse managers, director of nursing, and even the vice president of patient care services. Among the many positions in the nursing field, one who is a nurse manager shows great leadership. The reason why nurse manager plays an important role in patient care is because it is known to be the most difficult position. As a nurse manager, one must deal with many patient care issues, relationships with medical staff, staff concerns, supplies, as well as maintaining work-life balance. Also, a nurse manager represents leadership by being accountable for the many responsibilities he or she holds. Furthermore, this position is a collaborative yet vital role because they provide the connection between nursing staff and higher level superiors, as well as giving direction and organization to accomplish tasks and goals. In addition, nurse managers provide nurse-patient ratios and the amount of workload nursing staff has. It is their responsibility to make sure that nursing staff is productive and well balanced between their work and personal lives.