One of the main task for working at T-Mobile as a retail sales associate is to sell and help customers. Retail sales associates are one of the first people customers meet when they enter a store and are expected to create and maintain a long-term relationship with the customers in order to achieve the sale goals and to help represent the store in a positive way. They are responsible for assisting customers with information about the products in question and to give an opinion if needed. The goal is to sell the company’s products by advocating good points and ensuring that the customer is aware of all the promotions that going on.
Retail sales associates need to welcome every customer by greeting them and offering them assistance, directing
I have to pull two alleles (two straws) from the bag to represent one fish because fishes like humans get two alleles one from their father and one from their mother.
help that customer find the product or service that caters to their needs and wants. Along with that,
Three realistic process and outcome goals that I feel would be valuable for Chern’s to in act for staffing of sales associates are:
Another method for leveraging superior customer service is with the investment in a formalized training program for the sales department in addition to developing cross-training programs across all departments. The first touchpoint customers have with Americatel are the sales staff. At this time there are no formal
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
Overall employees of AT&T view the company as a great place to work. Interviews were held with the following company employees: Gary Cohen, a Retail Sales Assistant Manager, Jeremy Macwan, a Retail Sales Consultant, and Andrew Ramirez, also a Retail Sales Consultant. The company has found there are strengths and weaknesses of being retail store employees in AT&T’s company owned locations.
When i started here i thought that customer service was purely an employee doing their best to satisfy a customers needs and wants. Now that i am a little over half way through this part of my schooling, i have come to realize that customer service is so much more than just providing the service nesseccary to move the customer along. Communication, building rapport, and giving feedback are just a few of the things that have changed the way i see customer service forever. It is imperrative that you communicate thorough eye contact, body language and vocal
Provide consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives.
I have experience working at Target as well as daycare centers and summer camps. These are places where customer service is very important to making the customer's experience enjoyable. At Target, I was a cashier, a position that require the most customer interaction. I enjoyed working at the cash register because it allowed me to interact with different people from different backgrounds. Usually, cashiers are required to worry about speed; however, I wanted to engage in conversation with the customers. I often asked, " how was your experience?" or " Did you find everything ok?" Many times customers would reply " it was great, but I was looking for... and could't find it." Cashiers weren't required to know where products were located but because
Ramp up sales efficiency by training sales professionals to spot their customers buying styles and offer customised sales pitches.
The saying, “the customer is always right” isn’t always necessarily true. Most of the time, the sales associated is correct. However, it is still important to treat costumers with respect, even when they are wrong. Another important skill to have in order to survive retail is to remain patient with costumers. It can be frustrating when a customer messes up a display or leaves clothes on the dressing room floor. Dealing with grumpy customers can also be challenging. Nonetheless, a worker must remain calm and accept that the job entails sometimes dealing with difficult situations and
Our job is to train the wait staff to help improve profits by encouraging customers to purchase the following items: cocktails
This can be achieved by providing opportunity for growth, recognition, responsibilities and challenges (Sincero, 2012). The staff in the customer service team should be provided opportunity to take on challenging tasks. One example is through job rotation. As they might find their jobs to be less “glamourous”, staffs can be rotated amongst the customer service team with the sales team. Customer service employees can be sent for sales techniques classes, whereas sales staff can be sent for customer services courses. This will enhance their capabilities and allow them to perform job rotation effectively. Staffs should also be rotated with ground supervisory roles. For example, every day, one staff will be appointed as a team leader. The team leader will be responsible for the day operations and will have decision making roles. This will allow everyone to have a chance to have supervisory roles and experience. Recognition should be given to promising staffs, in the form of promotions, praises and awards. Allan and Wendy should also come out with a pledge and remind the employees on the mission of the company. The recitation of this pledge should be done daily, so as to promote a sense of belonging, loyalty and responsibility to the
Lastly, as a customer service in one of the busiest places I have learned so many things, it turned out to be a great outcome and lovely atmosphere. Customer service entails much patience, and listening skills with each different person that approaches me every day. Staying up to date with each customer involves multitasking and building a wonderful relationship while understanding their needs. Recently, I have noticed my job has become a way for me to enhance my techniques to starting my profession confidently and
The act of providing good customer service used to be as simple as being helpful and friendly to customers and handling the occasional phone call or visit from an upset or dissatisfied customer(s). While keeping customers satisfied is still the primary reason for providing good customer service, new technology has completely transformed the ways businesses handle customers. Since in the early 20th century, customers might have been greeted with a smile, but they generally received poor treatment if there was a problem with an item. It was difficult for customers & replied products during this time, even if the item was defective. An independent store owner did not handle such issues and would often refer the customer to the product 's manufacturer. As telephones became increasingly popular in the ...