Complete Name: Unit 1 Student Name: Williams, Lakeshia
**********************************************************************************************************
1. The Customer Service Profession
**********************************************************************************************************
2. Answer questions in each of the Knowledge Check areas on pages: 10, 17, and 28.
Student Answer: 10. A. Service sector is more appropriate because it acknowledges any entity providing services to individuals while the service industry focuses on Services being provided.B. Some common characteristics of Leading Edge customer-focused organizations are the focus and energy used to identify and satisfying customer needs.17 A. Customer
…show more content…
Some factors that have contributed to the change of economy are through the quantity of jobs, the increase of diversity, and the increase of women in the workplace.4. Some causes of the changes in business environments over the decades have been the changes in values and technological differences.5. A company's culture has a great effect when it comes to the role of a successful business environment. Customers like to feel comfortable when shopping so a company would have to adjust to certain types of individuals that they would expect to shop around in their stores.6. Human resources hires and fires employees for the culture of the company. This process is done by screening the application of the applicant and screening the applicant itself.7. Quality Inn time play are two factors related to a customer being satisfied or dissatisfied by organizations deliverables or products.8. When organizations select the delivery method for product of services they get the best approach to take from the customers of course.9. The six key components of a customer service environment are the customer, the organizational culture, human resources, product and deliverables, delivery system, and services.10. Many organizations are changing to learning or organizations to become more observative customers and potential
2. This exam consists of 60 multiple-choice questions. Select the BEST answer and mark the appropriate
2010 was the year for Jets fans they made it out of the regular season and into the playoffs, all the way into the Conference Finals. But no surprise, the Jets came up short again, losing to the Pittsburgh Steelers 24-19. After that, it all went down hill. The rankings of the Jets defense and offense decrease and with that so does their record, 8-8, 6-10, 8-8, 4-12, 10-6(glimps of hope), 5-11. With the decrease of wins most people, me included, you lose hope, and wonder when is that next year going to happen. If you want the easy answer as to why there is such a big difference between the years, just look at the Jets overall rating. It is like a roller coaster, from good one year to bad the next. But the real question is why was there this
There are two versions of internet protocols, Internet Protocol Version 4 and Internet Protocol Version 6. I will quickly brief you on differences in security, mobility, addressing space, speed, ease of administration. And why IPv6 is the successor of IPv4.
Answer the following questions with information you learned in the document , your book, and through Internet research:
1. (45 pts) For each major (CS, IT, DET, IS), identify three important and uniquely identifying characteristics and describe how the four types of professionals would work together in a professional setting. Include information learned from the various instructors for each discipline. How do professionals from these areas work together?
How will you contribute to the mission of the National Health Service Corps in providing care to underserved communities?
Research My first research experience took place from the Fall 2012 – Summer 2013 in a neurobiology laboratory (Dr. Daniel Plas) focused on Parkinson’s Disease. In this project an undergrad student and I were tasked with optimizing a cellular medium for neural growth of the model organism Lymnaea stagnalis. This was comprised of following established protocols and altering certain variables within the formulas (differing concentrations of ions, pH, et al.) to observe growth pattern differences in vitro.
(2014) is “the way in which leaders interact, make decisions, and influence others in the organization” (p 237). The culture needs to foster cooperation from all areas of an organization, while providing the ability for adaptation and growth. Not all organizations culture will be the same, there is not a correct one that can blanket all organizations to cozy success. (3) Talent Systems. Human capital drives all organizations, the right people need to be in the right jobs with the correct opportunities for growth and advancement. There must be a constant search for strategic thinkers and leaders able to step up with called upon. The authors mention “Talent Sustainability” (p. 248), there must be enough qualified employees ready to move up so the organization will not stall while searching for others to replace others due to attrition, or other opportunists. (4) Organizational Design, must take a number of variables into account while providing structure to an organization. Hughes et al. (2014) state “the design of the organization is a trade-off between options, each with advantages and disadvantages” (p 253). The correct design can help clear the hierarchy of an organization and the proper channels for
Environmental – External environmental factors are forces or trends that can affect a business whether it is an opportunity, threat, or constraint. They can be divided into three interrelated subcategories of remote, industry, and operating environments. The remote environment includes factors beyond a company’s operating situation such as the economic, social, political, technological, and ecological factors. The industry environment includes factors that have more of a direct influence on a company’s business such as entry barriers, competitor rivalry, the availability of substitutes, and the bargaining power of buyers and suppliers.
As a starting point, it is useful to consider what environmental influences have been particularly important in the past, and the extent to which there are changes occurring which may make any of these more or less significant in the future for the organization and its competitors.
After designing this assessment and explaining the relevance of it to the students, I told them that there were four particular items that I was assessing during this exercise. The rubric for the assignment has four key items that I am using to judge student performance, which were based on their roles. One, the role of the researcher. Did they keep the group on task, help the group understand the document, did they give background knowledge of said document, etc. Two, the role of the summarizer. Both students in the group had the summarization role. However, I was looking to see if the included all the main points of the Fireside chat document. Three, the role of the illustrator. Did they use detailed illustrations or significant elements of the document? Finally, I was looking for application of technology. Did the Word cloud or wordle demonstrates an effective understanding of the document. The use of the rubric will be communicated to the students by explaining that each
With the rise of the economy, consumers have become more and more knowledgeable on selecting their favourable product as a result the organization cannot focus on what it sells but on the side focus on what the customer wants to buy.
It is apparent that the only thing constant in business is change. Organizational change is often an overwhelming challenge for business leaders, managers and employees alike. The need for change may be the result of market shifts, economic environment, technology advancements or changing work force skill-set demands. Today Organizational change occurs for reasons that originate external to the organization (Chandler, 1996: Hannan & Freeman, 1984), as well as internal to the organization (Baker 1990: Prechel 1994). Thus, External constraints, internal constraints, resource dependency and increasingly growing competitive markets force organizations to change in order to maximize economic potential. Although organizational changes are usually a response in reaction to an event, companies and leaders should still expect to encounter issues. Organizations need to be more proactive and contingent on how to handle the problems that will inevitably come about. This will make the process of organizational change go smoothly as well as reduce resistance through proper management techniques. Resource dependency argues that both environmental and organizational constraints impact organizational change (Pfeffer & Salancik, 2003).
In the future, employing organizations will face a wide range of issues and challenges in meeting their workforce requirements. These periods of difficulties generally will center around the effects of external environmental influences on the organization and the manner in which it manages ongoing issues. Many of these external factors filter down and influences an organizations roles and responsibilities for talent scarcity, changing products or services, shifting demographic composition and their consumer preferences, etc.
As a company matures, its cultural values are refined and strengthened. The early values of a company’s culture exert influence over its future values. An organisation tries to preserve itself from external shocks. Organizational culture determines what types of people are hired by an organization and what types of people are left out. Moreover, once new employees are hired, the company assimilates new employees and teaches them the way things are done in the