Nonverbal Communication Essay

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Early Saturday morning, I am sitting at a Dunckin Doughnuts to do a study on nonverbal communication. The first thing I notice are the vibrant pink and orange colors used to decorate the coffee shop. This makes me feel like this is a family friendly environment and all is welcome. I can only assume by looking around, I am not the only one that feels this way, the place is filled of families with small children, and people young and old. The next thing I notice are the uniforms the employees are wearing. Everyone is wearing a white shirt and black pants. However the supervisor is wearing a button up shirt while the employees have a brown apron over theirs. Although the uniform for employee versus supervisor are different, I do not notice a difference in the work being done. The supervisor is working alongside the employees. For me, this says a lot about the supervisor and how she leads …show more content…

The older lady pointing to the menu item on the board above the cashiers head, while saying she would like a number three. The small girl pointing with excitement as she screams she wants the chocolate doughnut with sprinkles. Even the older gentleman, wearing his veteran’s hat with pride, using his hands to show he wants a large coffee. As well as the young lady behind the register pointing to her left as she says the bathrooms are around the corner. It is amazing to see how much nonverbal communication plays such a large role in simple day to day activities. We do most without being conscious of it, as it is second nature to us. We share our thoughts and feelings with face expressions, and often feel the need to support our words with gestures to further convey our point we are trying to make. Doing this study, also made me aware of the nonverbal cues I am sending out as well. I am thankful now that I am aware of these things, I am able to have more control of the message I want to send

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