Non Verbal Communication Case Study

The title of this article is "Evaluating Medical Students ' Non-Verbal Communication During the Objective Structured Clinical Examination." The objective of this study is to observe the impact of non-verbal communication used between medical students and patients. Eighty-nine interviews were conducted and each student was evaluated on ten-non verbal behaviors. A couple non-verbal behaviors that were assessed are head movements, facial expressions and movements, and eye gaze. After each interview, the patients gave ratings of the students on their interpersonal manner, attentiveness, patient 's understanding, plain language usage, and whether the patient would visit the doctor again. The results show that the patients gave a higher rating

This helps the patients feel more at ease and more comfortable talking about their disease. They are more likely to respect the pharmacists and form better relationship with their pharmacists. Better relationships leads to better patient compliance. Based on the findings from the article, it is important for pharmacists to look directly at their patients when talking. Patients feel that pharmacists are listening to them when the pharmacists looking at the patient. Also, the patients feel better when pharmacists are actually facing towards them when listening and talking. Both body orientation and eye gaze are important in non-verbal communication between pharmacists and

Sixteen interviews consisting with nine questions were conducted. One question asked was related to the nurses’ understanding of non-verbal communication and how do patients of different age groups, race, gender and level of education affect non-verbal communication. Another question asked was related to how do participants define features for "good" non-verbal communication. Results were separated into three categories. The three categories are "understanding students ' non-verbal communication", "factors that influence the expression of non-verbal cue", and "metaphors of non-verbal communication." The findings show that most participants believe non-verbal communication is necessary when communicating with patients and that it can help patients understand the meaning of the participants ' verbal message. Also, an important skill is to be able to read patient 's non-verbal behaviors in order to help the patient. According to the participants, non-verbal behaviors should be concise in order for the patient to easily understand the behaviors. Two factors that affect non-verbal behaviors are gender and