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Conflict management plan
Impact of incivility in individuals
Thesis statement on incivility in nursing
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Teaching Presentation Narrative Summary
Giving a presentation is challenging, but is an important aspect of my education. Our presentation was titled Keeping Nursing in the Nursing Profession: Work-Life Balance and Incivility. The purpose of this presentation was to discuss work-life balance in nursing, discuss strategies that could be incorporated in our profession to provide balance, and to discuss incivility in nursing, including behaviors relative to the topic and preventative measure to foster a safe workplace.
The presentation utilized a variety of media to ensure that the content was interactive, well-received by the learner, and that learning outcomes were achieved. The basis of our presentation revolved around a PowerPoint. Within
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An adaptation of Clark’s Workplace Civility quiz was then introduced to enable students to bring awareness to their civility competence and to invoke thought on areas of improvement. This was followed by video and written case scenarios presented in a question/answer section of the PowerPoint to establish that learning objectives were being met, and that students were able to identify the different types of behaviors connected with incivility. Finally, handouts on Civility Best Practices for Nurses by the American Nurses Association, Thomas-Kilmann Conflict Management Assessment tool, and the Wellness Wheel were given to students as a reference and learning tool to identify areas of improvement in their work-life balance and in conflict …show more content…
In bringing together the separate parts of the information presented into an organized whole, students were able to examine the similarities and differences in content taught and compare this information with the knowledge they already held on the subject. Our task-related instructions and methods proved relevant to the overall lesson. Although most were reflective in nature, they allowed the student to process the subject matter critically on their own initiative and clarify and identify personal actions and behaviors related to the content. While time allotment ran similar to objectives 1-4, with all material covered as planned, objective 5 required some adjustments. The active learning planned on how to handle conflict, utilizing the Thomas-Kilmann Management Assessment tool, was not performed due to time constraints imposed in the presentation of the effects of incivility, JCAHO and ANA position statements, and dealing with work-life balance and incivility on an individual and organizational level. Although it was a missed opportunity, it was made accessible to students to complete on their own time. Hopefully, they will take the opportunity to complete this tool in order to provoke more thought on how they can incorporate the results in their life and
The majority of the articles reviewed found that education on regcognizing and addressing lateral violence was the key to decreasing the its incidence. The difference in the articles is when the education should take place; Ebrahimi, Negarandeh, Jeffrey, and Azizi, (2016) conducted a study on experienced nurses who either committed workplace violence or had witnessed it against new nurses. The small interview style study consisted of questions discussing why the participants felt the violence occurred on new nurses. At the conclusion this study reccommended preparing the experienced nurse on how to support the new nurses, providing education to the new nurses on how to deal with workplace violence, and should problems arise how to help the staff resolve
Horizontal violence is an action that has been reported and documented in nursing and other healthcare professions for many years. This type of behavior between nurses has provided very discouraging and truly serious outcomes for nursing professionals and unfortunately for their patients as well. Horizontal violence is “hostile, aggressive, and harmful behavior by a nurse or group of nurses via attitudes, actions words, and/or behaviors.”(Becher, J. & Visovsky, C (2012)). This can be done either overt or covert. Overt, done openly, is when the victim is experiencing name calling, bickering between colleagues, fault finding, c...
Many registered nurses define horizontal violence differently because being a nurse they have seen many type of horizontal violence throughout his or her career. Horizontal violence defined as bullying or mistreatment of a group or individual physically, verbally and psychologically (Ahrens, 2012). Some examples that would be consider physical would be sexual misconduct. Verbal violence would be rude comments or cussing at one author. In addition, to psychological violence would include being fussed at in front of patients and or their families by a co-worker for doing something wrong and nurses purposely withholding information from another nurse, which causes patient’s needs not to be met. The horizontal violence in the work place puts lots of stress on nurses especially registered nurses (R.N.) . Nurses who tolerate horizontal violence tend to have depression, low self-esteem, missed days from work, become fatigued, burnout, causes hospitals, or clinics to have nurse ret...
Nurses are caring by nature. Nurses care for family members while at home, community members who may be neighbors, church members or friends from school and sports with children in common; however, nurses are known to display uncaring attitudes towards each other. When nurses are discourteous and disrespectful towards one another this may be known as workplace incivility. Incivility is defined by Merriam-Webster as, “the quality of state of being uncivil and a rude or discourteous act” (n.d.). Alexander (2017) related incivility to the events of the 2016 United States election as “rude and impolite behaviors that may be manifested when people feel fear or mistrust” (p. 79). Healthcare is subject to the same negative influence through communication between healthcare providers, educators and patients.
Armstrong, N. E. (2017). A Quality Improvement Project Measuring the Effect of an Evidence-Based Civility Training Program on Nursing Workplace Incivility in a Rural Hospital Using Quantitative Methods. Online Journal of Rural Nursing and Health Care, 17(1), 100-137. Doi: http://dx.doi.org.proxy.chamberlain.edu:8080/10.14574/ojrnhc.v17i1.438
Horizontal violence is a form of workplace relational aggression, an experience that is rampant in the nursing profession (McKenna, Smith, Poole, & Coverdale, 2003). The expression, horizontal violence, is used to describe cruel behaviors between colleagues of comparable status, such as registered nurses, in the workplace. Research has shown a variety of destructive peer-to-peer behaviors that are detrimental to the profession and healthcare systems (Farrell, 2001). Nevertheless, little research has been done on “eating their young,” horizontal violence arising between those with unequal power, such as registered nurses and students (Thomas & Burk, 2009).
Khadjehturian, R. E. (2012). Stopping the Culture of Workplace Incivility in Nursing. Clinical Journal Of Oncology Nursing, 16(6), 638-639. doi:10.1188/12.CJON.638-639
O’Rourke, J. & Collins, S. (2008). Managing Conflict and Workplace Relationships. New York: Cengage Learning.
Incivility is prevalent in the healthcare setting and is a broad term used to describe any negative discourteous manner all the way up to more serious bullying and violent behaviors. If these behaviors go unregulated, then there is the likelihood that low-intensity negative attitudes can turn into aggressive behaviors (Laschinger, Wong, Cummings, & Grau, 2014, p. 6). Consequently, there are serious repercussions which affect the persons involved, directly and indirectly, the work environment within the healthcare organization, and the nursing profession. These repercussions can range from poor work performance to staff retention issues. Therefore, this paper will address the issue of incivility, how it
College of Nurses of Ontario,(2009).Practice Guidelines: Conflict prevention and management. Retrieved April 3, 2014 from http://www.cno.org/Global/docs/prac/47004_conflict_prev.pdf
I started my Nursing career in India and then I came to the United States and became an RN. I entered Nursing with the thinking that Nursing is a profession that will always allow me to have a job and all my patients will get better. However, from my experiences I understood that Nursing is more than just giving medications, and it requires clinical competence, cultural sensitivity, ethics, caring for others, and life-long learning about others and the evolving field of medicine. Florence Nightingale once said:
Therefore, this position statement is relevant because these abuses can be seen in day-to-day healthcare environment. The effects of violence in nursing can be harmful to the proper function within a workplace. It can be damaging to the nursing profession and patient care. According to (Johnston et al., 2010, p.36), workplace violence is “spreading like a ‘superbug.’” Studies have shown, that lateral violence, nurse-on-nurse, has been one of the highest incidence of violence within the workplace. Also, statistics have shown that lateral violence has one of the most emotional impacts on an individual. This will be further discussed below. For these reasons, it is important for healthcare workers to validate the detrimental effects violence can have in the workplace, and be prepared to combat and prevent workplace violence.
Conflict has been an issue for man since the dawn of civilization. In today’s fast paced world conflict, especially in the workplace, is a frequent occurrence. When that workplace is a health care environment where lives are at stake, emotions run high and collaboration with many different disciplines is required conflict often becomes a prevalent part of everyday life. Conflicts in the workplace can lead to reduced morale, lowered productivity resulting in decreased patient care and can cause large scale confrontations (Whitworth 2008). In the field of nursing whether a conflict is with a peer, supervisor, physician, or a patient and their family, conflict management is a necessary skill.
In the end, this class has really opened my eyes to everything that is out there to supplement my teaching and my students learning. I am extremely happy that this class did not teach me how to use Microsoft Office , but I do wish that we could have had the opportunity to work more with the material rather than merely reading about the material. The Multimodal Task definitely allowed us to configure a lesson using and working with technology, but if we had more time, I wish we could have done more than one task to accomplish such goals.
Over the years education has been making rapid technological advances, it seems like every year there is some new tool entering the classroom. Most of us today don't remember when classrooms were using chalk and slate boards because of the new technology that we have developed. Now we have grown accustom to overheard projectors, television and computers, but what seems to be the new trend of education is Power Point. It is every where we turn, "more than 90% of computer-based presentation visuals in the country are created using PowerPoint."(Ricky Telg, Ph.D., and Tracy Irani, Ph.D.) The basic break down of power-point, has to do with visuals, it is a program that offers templates for doing a presentation in many different styles. No matter what template a person chooses they can almost be guaranteed that their presentation will be unique, because power-point allows users to manipulate the colors, styles of writing, pictures and many more fun things that it offers. PowerPoint is being used from elementary schools all the way to universities world wide, the teachers and professors are finding that most of their kids enjoy the visual learning that power-point has to offer. With all the wonderful things that power-point provides education, there are still some skeptics out there who believe that power-point is too much of a distraction and not enough of a reinforcer of the information that the students are suppose to be learning. With all new things there are pros and cons for how it works and power-point is no different, but no matter what, the number of educators using power-point in their classroom continues to rise, the only question is for how long?