NCE Informational System Proposal Summary
Introduction
The following proposal summary has been prepared by the Information Technology (IT) team describing a new information system required by our Advanced Services Network Consulting Engineers (NCEs). The information provided has been summarized and is intended to provide an overview of the proposed project.
Executive Summary
Within our organization we have a group of Network Consulting Engineers (NCEs) that provide Planning, Design, Implementation, and Operational (PDIO) services to contracted enterprise and service provider clients. On a number of recent occasions, it has come to light that one NCE is struggling with a design or planning issue that has already been addressed by another NCE. And in some cases, the solutions provided to our clients were not consistent between the NCEs. It has been determined a new system is needed that will provide an orderly and organized data repository that would be available to all NCEs. This system needs to provide an easy method for the NCEs to access and leverage previously defined design solutions.
This system will provide several key benefits to the NCE team:
? NCE will be able to search for data related to the solution being considered
? NCE will save time in that we will not ?reinvent the wheel?
? NCE provided solutions will be more standardized
? Using the same solution repeatedly simplifies supporting our solutions
? Allows our NCEs to be able to provide backup to one another
? With standard solutions we increase the probability that we will continually improve the solution.
User Requirements
The IT team spent time interviewing and observing the NCE team using the current information systems. The team discovered that the current systems lacked the flexibility and access to meet the needs of the NCEs. In addition the processes to back up an effective workflow are absent. Through this analysis the following key user requirements were identified. These requirements were considered in the selection of the proposed information system.
The proposed information system provides for the following:
? A flexible ?form? for data entry
? A sophisticated search methodology
? Accessible via a web browser
? Simple administrative capabilities
? Capability to ?revise? data base entries
? Backup and ...
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...anium-based computer (64-Bit)
Minimum RAM: 512 MB
Recommended RAM 1 GB
Hard Disk Size 120 GB (2.0 GB for setup)
CD ROM CD-RW
Network Adaptor 10/100/1000
Monitor 15? Digital LCD
Keyboard Standard USB
Mouse Optical USB
KVM Switch 8 Port
Data Base Platform (2)
CPU Speed: 733 MHz (or higher) Itanium-based computer (64-Bit)
Minimum RAM: 512 MB
Recommended RAM 1 GB
Hard Disk Size 40 GB (2.0 GB for setup)
CD ROM CD-RW
Network Adaptor 10/100/1000
External Storage Array (2)
6 Bay SCSI to IDE RAID tower with Intel i80303® RD 64 Bit RISC processor. Populated with 3 x 200 GB drives (expandable to 1,500 GB)
Load Balancing Appliance (2)
Cisco 11503 Content Service Switch (CSS)
Web Caching Appliance (2)
Cisco Content Engine 565
Client Platform: (NCEs already have suitable platforms)
Type: Laptop with 15? display and built in mouse
CPU Speed 1.5 GHz
RAM: 512 MB
Hard Disk Size 30 GB
CD ROM CD-RW / DVD
Microsoft IE Version 6.0, sp 2
Microsoft Office XP
CD ROM DVD/CD ROM
The first part has a list of outdated software, legacy system. They are commonly referred to by their names such as MAS, SQL, Adhoc and other slight variations. What makes our project complex is that the systems are not operating on the same level. Some keep only our transactions and the other systems contain financial data that is booked for record. To transform all that into one system requires understanding the design of the legacy systems. Unfortunately, some of the design is not intuitive but after going through iterations of mathematical formula, you can validate some of the data. The second part called “proposed” has a list of the newer software that can be a one stop place for all data. When the project ends, the sections in the table above will be available in
National Institute of Standards and Technology (NIST): Risk Management Guide for Information Technology Systems. Special Publication 800-30, 2002.
All Modern IT departments of any size need to do more with less, even as expectations for greater IT service responsiveness to innovativeness demands rise. In addition, the IT departments face increasing challenges with dealing with increased scrutiny to comply with new requirement for the ITIL evaluation model. The following chapter will outline the aim of this project to which aimed at evaluating SAGE IRELAND Service Desk. A number of specific objectives will be examined to present the reader with an understanding of the SAGE IRELAND Service Desk software; it’s compliance to the ITIL evaluation model, how the knowledge gained is used to optimise and improve the service and what impact it has on the company and its customers. The aims and objectives of this project will be described and stated.
A new energy is rising within CNS. Over the past year, many members of our administrative computing team have been developing Oracle applications. It is a new challenge to both CNS and our clients. We journey up the learning curve together and over the trial-and-error hurdles. Each day offers a new opportunity to understand another concept or process.
Laudon, K., & Laudon, J. (2007). Essentials of Business Information Systems (7th ed.) (Bob Horan, Ed.). Upper Saddle River, New Jersey: Pearson Prentice Hall.
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...takes to set up information in the system. The level of understanding would improve through partaking or getting involved and henceforth could be adapted easily. All the bits and pieces of the project would rapidly increase or grow as per the workflow process. At the end, the overall CPOE system should be able to compare the manual method with the new electronic system and tell which is best and accurate to use and also tell how much time and money will be saved when using either system. At the end of the project the team should be able to come together and discuss whether or not the project met all of the company’s needs such as if it is reliable, efficient, safe and secure and also does it save time and money. Then, if the system has more advantages than disadvantages and it is worth all of the team’s time and effort it would be best to continue with the project.
Mesa’s Foundation Trust (MFT) is a medical provider that provides services to patients. MFT wants to reduce the amount of resources that were provider by several other facilities. During this consolidation MFT’s goal to continue to provide the same types of service and without impacting the amount of time. The need for a decision support system that can not only maintain the historical data, but also capture new data for analyzing. Based on the needs IT support must build the DSS to handle semi-structured problems. The decisions that are made based on given data are standard, but there will always be problems that fall outside the norm (Turban, Sharda, & Delen, 2011). There will be data that is known, but there will also be the unknown. The data should be gathered into a database that can provide management the ability to analyze. The system must be able to collect the given data and an process the information in a format that is understanding to the decision makers. Within the data driven model of the decision support system, the staff at the facility can quickly attend to the patients. Data must be accessible to all the associated medical facilities for MF...
It is generally accepted that information is a vital commodity for the successful operation of today’s organizations. Nowadays modern business organizations are using computerized information systems in order to obtain such information. However as the technology advances rapidly the main issue is how can an organization should effectively use such an information system - which its management sometimes can be unpredictable - in order to effectively help the whole organization structure to improve and take the most out of it.
- Williams, L.T, 1997, “Planning and managing the information system - a manager's guide”, Industrial Management & Data Systems Volume 97 Number 5 1997 pp. 187-191
In order to implement the RCA described above, there is one additional resource needed. The most important artifact is creating a document that will outline the technical support standard that company XYZ wants to upkeep. This document must be detailed and should include answers to common problems. This document will allow the supervisor and the technical support team to respond to emails confidently.
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...s or user feedback, related patterns and similar approaches for possible solutions .to this problem, and source code (Hagge, & Lappe, 2005).
Customized approach to provision the “Your Choice Furniture” of net technical requirements, most of the problems they face by the information system to help them solve.
Does the proposed equipment have the technical capabilities to hold the data which is required to use the new system?