Mount Nittany Medical Center External Experience Essay

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External Experience Mount Nittany Medical Center Introduction Over sixteen hours, I participated in an external experience for Nursing Leadership and Management in Practice while attending Lock Haven University. I was assigned to choose a facility and an individual to observe and monitor their leadership qualities, style and concepts. During this external experience there were multiple interviews and discussions performed. Observation of several staff members and research was done to fulfill this assignment. Background on Individual I have selected Jacqueline Hahn, RN, BS, CPUR, CCM to do my external experience with. She is currently in the position of Administrative Coordinator/ Director of Case Management at Mount Nittany Medical Center, …show more content…

Mount Nittany’s mission is: We are here to make people healthier. The facility will treat all patients with dignity and respect, and will accommodate individual responses to stress of illness. MNMC fully supports the principles of Patient Rights and Responsibilities. All patients receive a uniform standard of care throughout all of their facilities, regardless of social, cultural, financial, religious, racial, gender or sexual orientation factors. Mount Nittany Medical Center is part of Mount Nittany Health and within this agency they offer 60 specialties and subspecialties. There are 14 off campus locations within Mount Nittany Health that offer these services. There are several services offered at the Mount Nittany Medical Center, you can view a full list at www.mountnittany.org. To name a few of the services offered, they would include: Emergency services, outpatient services, critical care, surgical services, cardiac services, medical/surgical services, laboratory and pathology services, pediatrics, and OBGYN. The clients Mount Nittany serves range from newborns to …show more content…

In a leadership role accountability is essential to be an effective leader. A leader should be a mentor in the practice of accountability with principles that include setting expectations, invite commitment, measure results, provide feedback, link to consequences, and evaluate effectiveness (Arob, 2011). Jacqueline’s colleagues and subordinates can always count on her to complete a task or to follow through with something in any case because that is how she is. She completes all tasks in a timely manner and will reach goals and expectations always. Jacqueline encourages her subordinates and is a role model in accountability for them. In Jacqueline’s office they have a whiteboard that has tasks and projects that her department is working on and they have a timeline set up with each staff member whom is accountable written beside the tasks. At first, I thought this was unprofessional and would have thought the staff members should know what they need to do and have done by a certain time, well it turns out, all the staff like this idea because they glance at it each time they are in her office and it reminds them that they need to complete their assigned

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