Mission Matters at Heaven on Earth Nursing Home

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Heaven on Earth Nursing Home is fortunate to have leaders in place that have complementary strengths and interests. Mr. Rorer, the Nursing Home Administrator (NHA) has demonstrated talent for managing the financial interests of the organization and has worked to ensure the nursing home has the opportunity for growth and development for the future with availability of financial resources. Ms. Carmen, the Director of Nursing (DON), has demonstrated awareness that the future of all businesses is also dependent on continued development and understanding that financial viability is not the only consideration of a successful business—especially a business with a role in health care and support of the community.

As a church-owned facility, the financial picture of the organization is important, but there must also be a unified approach to community support. As described in Burns, Bradley, & Weiner (2012) “particularly in the nonprofit sector, the organization’s overall performance depends on a balanced scorecard of outcome measures, and that must be communicated effectively to external stakeholders” (pg. 45). Currently, there is a clear delineation between strict financial considerations and other quality outcome indicators. In order for the company to thrive, these goals must become aligned. There is also disconnect in communication from hospital administration to the Board of Directors which makes it difficult for the board members to publicly support decisions and counter negative perceptions in the community. Finally, there is a lack of professional respect in many conversations that have taken place among various individuals. These are situations that must be addressed in a timely manner to avoid detrimental effects on t...

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...ganization’s strategic plan. At this time, the recommendation is premature without information of past decisions and incidents and in light of plans to realign all current staff with the same strategic plan.

Works Cited

Arnold, J. A. (2007). The influence of the need for closure on managerial third-party dispute

intervention. Journal of Managerial Psychology, 22(5), 496-505. Retrieved February 27, 2012, from ABI/INFORM Global. (Document ID: 1343939391).

Burns, L. R., Bradley, E. H., & Weiner, B. J. (2012). Shortell & Kaluzny’s Health Care

Management: Organization Design & Behavior (6th ed.). Clifton Park, NY: Delmar.

Miles, S. A., & Watkins, M. D. (2007). The Leadership Team: Complementary Strengths or

Conflicting Agendas? Harvard Business Review, 85(4), 90-98. Retrieved February 27,

2012, from ABI/INFORM Global. (Document ID: 1237520321).

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