Troubleshooting
Troubleshooting covers a multitude of topics. Troubleshooters use a variety of skills, resources and methods when performing their job. Once the issue is presented s/he must analyze the problem, use prior knowledge and find alternative solution in order to be efficient. The following will discuss the methods, tools and resources necessary to effectively troubleshoot.
Troubleshooting – Using Resources
Troubleshooting is a systematic, problem solving technique which is used to repair an object or process. In order to troubleshoot effectively, there are systematic steps one must take to ensure successful resolution. Troubleshooting is two-fold: One must diagnose the problem and then take steps to find a resolution.
Troubleshooting is used in a variety of settings, frequently in the field of technical support. For example, a customer phones her internet company to find out why her internet connection is not working. In this example the problem is defined, because the customer stated the problem: internet connectivity. So, now the technician is able to use troubleshooting steps to resolve the problem.
There are a variety of resources one can use to troubleshoot. The employer usually has a well-defined guide that the employee can refer to in order to resolve standard issues. If the issue is not defined, the employee can:
• Apply self-knowledge
• Ask peers
• Refer to the manufactures guide
• Search for information on the internet
• Call the manufacturer
• Widely used Troubleshooting Platforms
A troubleshooting platform is a medium of communication. There are several platforms used to communicate in the business world.
• E-mail
• Telephone (teleconferencing)
• Remote Desktop (video conferencing)
• SMS (t...
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...t all, popular software packages, on Mac/PC/Linux computers support at least some keyboard shortcuts.
Tabs allow multiple documents to be contained within a single window, and allow switching between the documents by selecting the tabs. They are common in web browsers, text editors, and even preference screens.
Both are useful in any time-sensitive situation, as they allow the user to perform actions quickly and easily that would otherwise take longer.
In order to isolate the problem an effective troubleshooter will combine their basic skill set (product knowledge) with various methods, tools and resources. Initially one must probe, analyze and isolate the issue. Once the problem is defined it is necessary to document the process for future reference and to maximize productivity. In conclusion, we have discussed several aspects of effective troubleshooting
willing to re-vamp a team that is not working effectively, removing members that are unable to contribute in a competent manner, or exhibiting lack of trust in each other. In addition, peer review and evaluation of the team is crucial for accountability. Without each member’s assessment of the others, members cannot be held to the high standards of excellence necessary for the fourth progressive stage of team building, performing. Teams without the necessary characteristics of an effective team often
program of organizational change. Hellriegel, Slocum, & Woodman (1986) state that team building is used to improve the effectiveness of work groups by focusing on any of the following four purposes: setting goals and priorities, deciding on means an methods, examining the way in which the group works, and exploring the quality of working relationships. A cycle then develops; it begins with the awareness or perception of a problem and is followed sequentially by data collection, data sharing diagnosis
top managers in deciding whether any actions. This fulfilled the monitor and spokesperson role. To stay forward looking, the finance department will have to work with managers in the preparation of organisation budgets and forecast which fulfil the resource allocator role. As the head of the financial department,